Xclusive Outdoor Living

I was really hoping not to write a negative review about this Company. I found this Company advertising on a magazine, and I thought it was a great Company based on pictures. We purchased a home and hired this Company for the renovations. I had to wait a long time to schedule the estimate and then to actually start the project. It took about one year after quote for them to begin the project. Random workers started showing up without prior notice to work on the pool renovation. I always had to keep an eye out just incase because I have dogs. Unfortunately hiring this Company was a bad choice , and I should have done a better search and would have found all the negative reviews this Company has. The most disaster pool refinishing with terrible workmanship and poor quality materials. When they did the pool renovation first we had a problem with the spill over that was leaking water to the inside of my home. This took several months to fix and the problem was they did a poor job sealing the spill over. The next problem was the breaker , they put the wrong breaker and it caused for the pool pump to turn off and so it wouldn’t circulate unless you refresh the breaker. Once they completed the pool refinishing and we all thought everything was done , we noticed cracks being created on pool floor. It took many calls and text messages for someone to come out and check the pool. The managers/owners told me they would take care of the issue. So once again the pool had to be emptied and they did resurfacing again. There is a process that needs to be done after they refinish the pool. The process that needed to take place after refinishing the pool was done weeks after and it was suppose to be done right after. Once again after a few weeks the pool has cracks again. The poor workmanship and no supervising the project caused this issue again. I believe this is also why we are experiencing cracks on the pool again . See the pictures below this is how my newly renovated pool looks. I called , emailed texted and sent videos and pictures to the Company showing the concerns. This pool renovation was over $74,000, and we have not been able to enjoy it because it’s a safety hazard. The pool floor has crack lost it’s color and the spill over lost its finish making it a very rough rock. This Company does not care about its customers , and now I’m stuck with a pool with cracks and they do nothing about it. They try to be friendly and pretend that they care but it’s not true. I’m really disappointed and can’t believe from making my dream home it turned out as a nightmare. I hope this doesn’t happen to anyone else , thats why I decided to share my story. They don’t deserve 1 star in fact they should be in the negative stars.

Xclusive Outdoor Living: I'm writing this review to warn others about a terrible experience I had with this construction company, Xclusive outdoor company. I contracted them to do a big project project 2 yrsago. Unfortunately, my experience has been nothing short of a disaster. After signing the contract and paying a substantial upfront fee, the project has been under construction for a total of 2 yrs Despite promises of completion deadlines, the work has been slow, inconsistent, and ultimately unfinished. To make matters worse, the company has violated the terms of the contract and taken half of the agreed-upon payment without delivering on their obligations. I've made numerous attempts to resolve these issues, but I've been met with excuses and delays. I strongly advise anyone considering hiring Xclusive Outdoor Company to think twice. Their unprofessionalism, lack of accountability, and disregard for their customers' time and money make them a company to avoid. Beware everybody works hard to earn the money to live and it's really sad to lose it and not even have anything completed. Very sad situation.