Griffin Pools

I called them out (Rick showed up) to give me a quote to re-do my pool deck and put an enclosure around my pool. My pool is HUGE and sits higher than my house. I also had a section of my walk way leading to the house that has a big gap between the two pieces of side walk. His suggestion was to put a seat wall there. So, when you come out of my side screened door (large screen patio on back of house) you would have approximately 17 inches of space before you are against the seat wall and less than that to get around the corner of the back patio. Not to mention that seat wall would have run all they way up to the middle of the AC unit. I said no and explained these reasons as why. I also asked him about screening it in by attaching the pool enclosure to the existing patio. He told me they couldn't because the pool was higher than the house. So, his solution was to have the pool enclosure a stand alone structure. That would mean I walk out of the door on the back patio, walk 3 feet, go up 2 steps and walk into the door of the pool enclosure (close your eyes and picture that nonsense). I asked questions, but he constantly talked over me, and I mean constantly. He then asked me to guess how much the screened enclosure was going to cost. I said I had no idea. He asked me 3 more times to guess and I kept saying no idea (because no one in their right mind just gives you a number when asking for a quote). He then tells me I have to guess because he, and I quote, doesn't want to have to sit at a computer coming up with pricing for me to tell him no and that is too much and he has to keep re-doing it. This went on for a few more minutes and then he finally moved on and told me he would have to get Larry (I believe that was the name) his concrete guy to come out and look at the sidewalk area. I never heard from Larry at all and never heard from Rick with a estimate or request for more info to complete the estimate. Fortunately, I had lined up 3 companies to come out and give me quotes. The second one comes out and I told him everything Rick said, and he kind of snickered and said none of what I was wanting was an issue. He went over the pool deck area, the solution to the drainage (pool higher than house), and the solution to the side walk gap. He said he would send his screen guy out to look at how to attach the pool enclosure to the existing patio. The screen guy showed up the next day. I told him what Griffin Pools said about the house being lower and therefore a pool enclosure couldn't be attached. He outright laughed and showed me 5 pictures of how that is handled and said it was no big deal it is done all the time. They had a quote to me within the week and plans with engineering seal within 3 weeks. I guess Griffin Pools makes so much money on their pools that an $80,000.00 job was not worth their time. I would recommend you shop it around before going with this company.

Griffin Pools installed our pool while we were building our home with Highland Homes three years ago in Lakeland. We were told they waterproofed the back of the retaining wall and put a drain below ground behind the retaining wall. Three years later we are paying thousands of dollars to have the wall waterproofed and a drain put in because Griffin Pools didn't do either of those. We also are having the drain they put in in the pool deck fixed because it went out two feet from the wall and stopped. It was draining to nowhere. I am adding to this review to respond to the owner's response to my review. I have asked the company who waterproofed the wall & installed drains behind the wall to send me pictures which i will forward to you. They took before & after pictures. I can assure you that there was only one drain put on our pool deck. I will forward a picture of that also. We were having issues with the side yards not drying out after Hurricane Debby, so we had the company that was going to put a drainage system in the side yards check behind the wall because water was coming under the wall and our pool was filling up even when it wasn't raining. They found no waterproofing on the wall & no drain installed behind the wall. I uploaded photos. The first photos show there is no waterproofing on the wall or a drain behind the wall. The next photo shows the pipe coming from the 1 drain Griffin pool put on our pool deck. It went nowhere causing water to back up onto our deck after the hurricane in 2022. The last photos are from Dec 2021 & Jan 2022 of our pool deck that I did send to Griffin Pools & nothing was done. The photos show there is only 1 drain on our pool deck.