American Pools & Spas Inc

What an awesome experience this pool build was from start to finish thanks in large part to the team over at American Pools and Spas! Like many others, I'm sure, this wasn't a spur of the moment decision for us and we had a very clear vision for what we wanted out backyard pool to be and APS completely knocked it out of the park. We were told it was one of the biggest non-commercial pools they've ever built, and it's a whopper! 8 feet deep, 12 feet wide and 39 feet long in the deep end, overall 39 feet wide, and coming in at over 39K gallons. Jonas Anderson was extremely patient with us and accommodating during the design process and remained involved with us well beyond just "selling us" on the pool. He helped us pick the perfect color to create our beautiful teal water and was great when changes needed to be made. This was truly a fluid project and Jonas helped us all roll along! Our main super-intendent, Austin Miller, was amazing! He kept things moving forward and made sure we were happy with every step of the process. As with any construction project, we hit some bumps in the road and some unforeseen delays, but Austin kept us in the know and helped smooth things out along the way. Can't say enough how much we appreciate the work he did and the patience he showed with us. Also want to mention Edna and Dawn, our schedulers, and thank them for keeping the lines of communication open and keeping us informed of upcoming milestones and site visits. Communication is the key to any successful project implementation!! I wanted to thank Melissa Prano....she was the 1st pool sales rep., 2 years before Jonas - yes, we waited, that really understood what we wanted. We are not just building our dream pool for "now", its for family, friends, our furdogs, grandparents, and as we get older...so it doesn't turn into a large tub outback that no one can use. There are so many 'little' additions to our pool to ensure we enjoy our pool well into our 80s+...we still have 40 more years, but looking forward to enjoying our piece of paradise!!! And Jonas quickly caught on to that same vibe, which is a true testament to how American Pools & Spas have a firm grasp on how to treat customers. Can't recommend American Pools and Spas strongly enough. When we hit the lotto, we know exactly who we want building our next pool!

My wife and I contracted American Pools and Spas to install a pool and screen enclosure for our back yard in 2019. Our salesperson/designer was Ray Garvey. Ray was amazing to work with. He took his time to design a pool that he thought would work great for our space. He listened to our feedback on what we wanted our pool to be and how we were going to use it. He was always available via text and was very responsive. Even though we could tell he had been in the business for awhile, he still gave us 5-star treatment and customized our pool. The pre-construction process is the reason for my 4-star review. We had never installed a pool and when we met with our construction manager for the pre-con, we would have preferred to be treated as if we knew nothing. He went through the process very thoroughly, but quite quickly. We didn't know the questions we should have been asking. Namely, we were responsible for re-routing irrigation around the work-site to allow for irrigation of the rest of our yard during construction. We may have been informed of the clearance required for the work area, but we didn't recall what it was or if we had actually received the information. Not knowing the clearance ended up with the re-routed lines being damaged and unusable, resulting in losing some grass to lack of water. It ended up not being a big deal as we had to install some sod around the patio anyway after turnover. The construction process was wonderful and is where American Pools and Spas truly shines. They are professional, communicative, and responsive. You can expect to get multiple email notifications and phone calls as each phase is starting and completing. You will get notifications when materials are being delivered to your home. The pool build process is messy (lots of earth being moved), but American Pools and Spas kept the job site surprisingly clean. They removed debris and tools/machinery at the end of each day and kept the job site overall in tidy condition. Overall, we are 100% happy with our pool and back yard patio space. We would work with American Pools and Spas again if we install another pool at some point in the future.

I have nothing but good things to say about American Pools & Spa. The design is great and Matt was a pleasure to work with. Communication has been excellent. Our project supervisor, Josh, walked us through the scope of the project and our first coordinator, Dawn, has been so helpful and detailed about each step in the process. So far, the steps have occurred faster than suggested and all has been done in a very professional way. Honestly, my husband and I couldn't be more pleased with the work and communication so far. Updating review now that Phase 2 is complete. The care taken on the patio work was incredible. The team was so exact with making sure the sand was level under each tile and tiles lined up perfectly. Not an easy feat with the rounded edges. Our coordinator, Troy was quick with scheduling and this phase flew by. We're currently in the Phase 3...re grading, screen enclosure, alarm and pool interior. It will be the final stage. I'll continue my review when it's finished. Okay phase 3 is now complete minus a few touch ups. We love our pool, pictures enclosed. It is exactly as we had hoped. Extended lanai and screen enclosure have changed everything in the best way possible. Bug free and beautiful!! Panoramic screen was a fantastic choice as we still have a clear pond view. It all went up in one day! Amazing!! Electrical and security were done before interior, including some inspections. There was a lot of scheduling for all moving parts and people. My only complaint was that communication about scheduling was not forthcoming in this stage which caused some frustration as we had to coordinate fixing our irrigation and landscaping on our end without knowing when and who would be working day to day. End results were fantastic though so I still stand by my initial review that this is a professional, skilled company. We’re thrilled with our new pool!

This is a very good company. They did a great job going over every step with us. They communicated very well throughout the whole process. The only negative I would say is that there are some steps where they need the home owners at home for things like safety checks or pool school. We were made aware of this in the beginning of the process before work began; however, when it came time to schedule these dates we were only given a 1-3 days notice. This limited flexibility for when these could be scheduled makes it difficult to coordinate it around our work/life schedule. I had to take off work for pool school because we were told about it maybe 36 hours in advance. It would be nice to be given at least a week’s notice to set up a schedule regarding things that we have to be home for. We just completed pool school with Jaime. He does an amazing job going over everything. He takes his time and asks after every step if we have any questions before we move on. He even told us we can record him so we always can listen back to his instructions. He was very professional and very polite. Highly recommend this company and Jaime. Jessie was our field superintendent. He was amazing and very responsive and professional throughout this whole process. We had a concern during the construction and voiced that to him and he came out that day to go over it with us and resolve it. Matt was who we first talked to when we went to American Pools. He was very diligent taking notes so that we got everything we asked for. There was a mistake and our firepit had been left out of the contract even though it was priced in to the final amount. However, due to Matt taking good notes in our face to face meetings, he was able to see this and resolve it quickly. Overall, we are very satisfied with this company and would recommend them to anyone.