Caribbean Pools

On the very first day of construction when their crew arrived to start digging, Tim stated they would not be able to do the design that we had planned. Understand we and Caribbean Pools worked on this design for weeks. He said there is a possibility of an Electrical line going through back yard . Sure enough it was but my problem is that this should have been addressed way before start of construction. We now had to go with a design on the fly that we did not want but at this point it was no turning back. In all honesty I think it was done on purpose on their part. $250 charge for repairing/moving sewer line - Tim did not communicate that to me. $400 for ordering brick pavers - Tim did not communicate that to me. Broke cable line not once not twice but three times and the exact same cable line. (Sub contractors) - removed any and all items in their work space (which is understandable) but never moved items back into its original place. It seemed everyday I would continuously come home with just random stuff left in my yard and garage. Numerous other situations that they did not handle or communicate with professionalism. The company they used for the installing the brick pavers is the only reason I give them 1 star. They did an excellent job on the pavers even though they broke/chipped a corner of our home with their equipment. The finished product looks great but would not recommend using them because of the lack of professionalism and customer service.

They built my pool 3 1/2 years ago and at the time I fought the urge to leave a bad review but I was recently looking for someone to repair my heater when I came across Caribbean...all the negative experiences came flooding back and compelled me to write this. Taking possesion of my new build home was delayed for almost 2 months because of pool. House was built and ready but sat empty because we couldnt get CO until pool was finished. Then pool leaked for over 6 months and they insisted it was evaporation. Finally after dozens of calls and multiple visits from their people, they sent another company that had it fixed in less than an hour. Lights never worked properly from day 1 and they never fixed it. Again dozens of calls. Always the same excuses, waiting for parts, manufacturer is sending replacement, manufacturer wont send replacement, gonna upgrade your system with new lighting. Nothing ever happened. I ended up fixing lights myself by buying part off Amazon for $70. After about 3 months an area of my paver deck started to sink in. Took forever to get that repaired. Filter system always seemed to struggle with poor circulation. Eventually a big white ball of some hard material appeared in the pump basket and then circulation was much better. Notice a theme here? This company doesn't respond, doesn't fix your issues and doesn't follow through on their promises. I could go on for days. Do what you want but I would think twice before using Caribbean.