Connected Pools

HORRIBLE. BEWARE OF THIS COMPANY! While I don't write many reviews--I felt compelled to warn others who are looking for a reputable pool company. Our experience with Connected Pools has been an unmitigated disaster. Original Post: September 2025 Connected Pools was the single worst contractor on our new construction build in Miami Beach — and the only one who turned the process into a nightmare. Every other contractor did a high quality job and passed inspections on the first try or with one small correction. Connected Pools, by contrast, has performed sloppy and extremely poor work, repeatedly failed inspections due to their own mistakes, leaving us in an absurd situation: the house is completely finished, furnished, and we’re eating meals there — but we still cannot sleep in our own home because the pool hasn’t passed final inspections. Our first interactions with Kyle were very positive, and we thought we were in good hands like other reviews have said. Unfortunately, that didn’t last. The incompetence quickly came to light with horrendous tile work, uneven surfaces, and spill edges that looked nothing like what was promised and do not work. (See pictures) Worse, they even tried to take shortcuts in the piping and placement of equipment that deviated from the approved plans. When the inspector came for the first time and saw the pool emptying pipe discharging without a required well, we were forced to install a well after the fact — adding more delays and frustration to an already mishandled job. They then were required to move all the pool equipment because the initial placement deviated from plans and was obviously out of compliance with regulations. Eventually, realizing just how badly things were going, Connected Pools assigned a new project manager, Jose. Jose, a relatively new employee, is an excellent person and clearly capable, but he was left to clean up the mess caused by his employer’s incompetence and Connected did not want to perform the required remediation fix the botched tile installation. By the time he came on the job, the damage was done: extremely poor installation of tiles, failed inspections, uneven surfaces causing our spill edge to not work properly, and a pool that highlights everything wrong with how this company operates. Connected Pools was the only contractor on our entire project who created these kinds of issues. Instead of professionalism and accountability, we got excuses, sloppy workmanship, and shortcuts that inspectors rightly flagged. If you value your time, money, and sanity, avoid Connected Pools at all costs. Update: April 24, 2026 We are now about 5 months after moving into the house, and the nightmare with this company is still ongoing. While we have use of the pool now, the infinity edge (that we paid a premium to have) is STILL not working, and of course, they refuse to take responsibility to get it right. (see attached pictures) Stay away from this company. There are many reputable, honest and better pool companies to spend your hard earned money with.