Duwet Pools

Excellent Quality, Excellent Communication, Excellent Price! When searching for a pool builder my needs were a little different than most. Instead of building a pool for my personal residence I was looking to build 2 pools for a vacation rental. When I started my search I called a total of 8 builders and explained what I was trying to accomplish. Of the ones who actually showed up for their appointments all were very disappointing with the exception of 1. When Randy and his daughter showed up I could tell immediately they were different. Without even saying it, I could tell by the way he spoke that Randy was the owner of the company and that his focus was on customer satisfaction. This was a pleasant change from some of the other builders I had met with who seemed to only be interested in their commission check. Instead of trying to upsell me on some self-cleaning system I wasn’t interested in Randy actually listened me, offered intelligent suggestions and gave me an approximate price per sqft breakdown of what different ideas I had would cost. I was blown away by his honesty and transparency and immediately knew even before he left that this was my guy! I asked Randy to quote me with a number of non-standard options from pool deck size to electrical work and he accommodated me every step of the way. When I received the final quote I was almost certain that he made a mistake since his quote for 2 pools was comparable to what some of the other companies quoted me for 1. After receiving the quote I rushed down to his office to go through it line by line with him and to my surprise, he had everything correct. My pools were built in the summer of 2020 during the height of COVID. These were tough times and we had a few delays to work through during construction. Nothing major and nothing any other pool builder wouldn’t have had to deal with but what made Duwet stand out in this aspect is communication. Randy gave me his personal cell phone number and called me with updates almost every day. When he called me he didn’t feed me a bunch of BS and make promises he couldn’t deliver on. He told me the truth and when he didn’t have an answer to one of my questions he told me that too. That level of honesty is very hard to find these days and something I respect very much. During the final stages of the project I realized I screwed up and needed to make a change to the pool deck. When I called Randy to talk through it with him I fully expected him to tell me this was going to set us back X number of weeks and cost me X thousands of dollars. That’s not how the conversation went. Instead, Randy explained how much he charged me for the part I wanted to get rid of, how much the part I wanted to add was going to cost, that he could accommodate the change with no delay, and in the end, he was going to owe me money! Once again, Blown Away!!! That’s the only way I can describe how I felt when Randy told me he not only had no problem fixing my mistake but also was going to credit me money at the end for doing it. It is extremely rare to find someone with this level of honesty and integrity in any line of business today which is why I not only highly recommend Duwet pools for your project but have already reached Randy again for mine.

This review is fresh as our pool was just recently completed. We were pool novices prior to this purchase. We were however renting a home that had a Duwet inground Pool. We were happy with that pool and the weekly service provided by service tech Grayson. When we purchased our new home we contacted Duwet and met with Steve. He came to the home and provided information about options and timeline. It was evident that Steve was the right guy for us. His knowledge proved to be extremely helpful to us. We then met with Amber in the showroom. She too was very knowledgeable and helpful in this process. Steve and Amber helped us make the selections for our pool. Once the plan was set we met with job supervisor Zach at our house. He turned out to be an excellent project manager of every contractor who worked on the pool. Each of the teams were courteous toward us and efficient at their task. We received indepth weekly updates from Kim. She was fantastic in explaining the plan and time line for each step of the build. Kim was also great at responding to our questions. Her staff was also great. Duwet was responsive any time we called or emailed. Their company has a full time staff to include a receptionist so our calls were always answered. The project was completed last week. It concluded with "Pool School" where Doug came to our house and explained the entire system. We are also happy with the Bishop's Aluminum Pool Cage Installers and also 941 Landscaping. They provided the before and after work at the work site. Duwet was a wonderful company to install our pool. They did a fabulous job, corrected any minor issues promptly, responded to our questions quickly and completed the pool ahead of schedule.

Previously we had a pool installed and it was a nightmare. Contractors not showing up on time and eventually not at all. We were left with a half built pool that no one wanted any part of finishing. Can’t tell you how many contractors I called before I found one who would help after crying my eyes out. We were very apprehensive about going through that again. After gathering estimates for a new swimming pool for this home, we decided to go with DuWet due to their stellar reputation and we couldn’t have chosen better! First off EVERYONE that came on our property was professional, respectful and so very nice. Everything stayed on track from week to week. The only hiccup was the coping from the vendor was not usable and they couldn’t have been nicer helping us get the correct color. One of the best things that DuWet does is their weekly email update we received that answered so many questions before we even knew we would want to ask them! All in all, we broke ground Jan 5 and started filling with water March 5… you can’t beat that! We went with salt chlorination and the new floor cleaning system which has made this pool virtually maintenance free! We rarely have to vacuum or add chemicals. We’ve never seen a company work as professionally as DuWet does. Putting in a swimming pool is a very big expense and addition to your home so it’s not the time to pinch pennies. Go with the best and you will not be disappointed! 🩵💙DuWet💙🩵

We recently had a pool installed by DuWet Pools & Spas. From the first meeting with Randy until the last day of "Pool School" with Matt, it was a complete pleasure working with this company. We had gotten other prices from other pool companies, but Randy's proposal was the most complete and professional of any we received. Every detail was spelled out, every feature was itemized, so we knew exactly what we were getting and what the cost would be. Every subcontractor on the job was professional, and each one performed their respective work on time and with great care. They answered all our questions thoroughly and promptly. Kim sent us an email each week, explaining what had been done the previous week and what was planned for the upcoming week. They installed a camera on-site so they could monitor the work and ensure everything was completed on time. There was an official from DuWet coming by each week to check on the progress. We are very happy that we chose DuWet to install our new pool, and we highly recommend their company. They made the entire process easy and stress-free.