Craig’s Pacific Pool & Spa

Craig builds a great pool. He and his staff walked us through the process of design and choice of tile and pool finish which is quite a task. Deciding to add a water feature & pool heater wasn't a problem. Follow-up with issues has been easy and prompt.

Poor installation and very disrespectful response from the owner. We had to contact them and even go in person to have them finally come look at the wrinkled pool liner. The owner kept trying to blame us! After several unpleasant exchanges they fixed some of the wrinkles however some are still there. The most unprofessional company I have ever dealt with. N . Come look at the wrinkled

They came out for estimate shortly after I contacted them, stuck to it, and had my old inner out and new vinyl pool liner in as soon as the liner came into their shop. Small family business with a great work ethic. Price was very reasonable. Barbara B.

We're building a custom home in Naples and our developer selected Craig Stevens at Craig's Pacific Pool & Spa Center (located at 930 SE 8th Terrace, Cape Coral FL 33990; phone 239-458-8600) whom we didn't know prior. After an initial meeting, he sent us a black and white engineering drawing of the pool where we had great difficulty reading the numbers even when we enlarged them. The drawing didn't incorporate some of the things we had mentioned to him, so we felt Craig wasn't listening to us, and it didn't show how the pool would fit onto our property. So, we asked him to email us a color CAD drawing to help us in this regard. Over the next two months, we asked him over a dozen times for this CAD drawing but he never responded. We complained to our master builder about him, but they wouldn't change from Craig's Pacific Pools (likely because Craig won their business by giving them the lowest price..red flag). Out of frustration, we met with a key person at Nassau Pools in Naples, who had wonderful ideas, and provided us with a beautiful color CAD drawing the next morning. Our builder said they wouldn't switch to Nassau (but we found out later that our builder had hired Nassau Pools to build pools for 2 of their model homes) so we provided their CAD drawing to Craig's Pacific Pool and Spa Center. This Nassau Pools CAD drawing was excellent, but no one noticed that the depth of the maybe 6-inch shelf holding 3 bubblers wasn't specified. Instead of asking for this important depth info, Craig decided to build our pool by assuming we wanted a "bench" that was about 3-4 feet deep, and installed bubblers that didn't even break the surface of the water. We had said we wanted the soothing sounds of the bubblers, like most customers would want. We had a meeting with Craig, and asked why he didn't ask anyone how deep the shelf should be before building, and he just shrugged his shoulders and said he it wasn't his job to do that, the plan should have had that info. OMG. He then seemed to complain that the bubblers didn't even break the water level, but he was the one who decided to build them to that height. We found out later from many friends in Naples that Craig Stevens at Craig's Pacific Pool &Spa is known as one of the worst pool builders in Naples, and only wins business with developers by being the lowest cost pool builder. He is NOT a creative pool designer who can even do a CAD drawing, and he's a clueless older man who has trouble communicating anything. He seemed nice enough, but when we were giving him tough feedback his reaction was to smile and slightly laugh. Very unprofessional and not someone any customer would want building their pool or spa. If you want a quality pool designed and built, you'd do well to stay away from Craig at Craig's Pacific Pools.

I was happy with the construction of our pool and spa. The plumbing system and returns and feeds were layed out well. We had some minor issues with Hayward's system board, however, the service guys from Craig's took care of it on a timely basis, including coming on the agreed upon time. The only negative thing I would say is I am surprised they use Hayward Aqua Plus systems knowing there has been a multi-year, on-going problem with the model's system circuit board. This is well-documented, to the point it begs the question why not use another vendor....

I do not recommend this company. The operation of my pool is problematic and its finish is poor. The biggest problem with this company is its attitude toward customers - they are wrong. The construction is 95% done by subcontractors - for questions wait for the company owner. As far as the finish - will have it done in a few years. One case in point of the company's attitude - pool operates at 26 to 30 psi pressure at the filter; Craig says this is normal; Hayward Pool Equipment says 14 to 18 psi. You tell me?