Fantasy Pools

Fantasy Pools turned our dream into reality. The process from the very beginning to the end was easy and they were very accommodating to last minute changes we wanted to make. Scott created a beautiful design for us and was so helpful when we were picking out design elements and upgrades. Josh made sure everything ran smoothly during the build phase. Raymond’s recommendation for placement of the electrical panel and equipment (and building a platform for the panel) was much appreciated. Christy was great at keeping us informed during the build. We now have an incredible outdoor oasis to enjoy and we could not recommend Fantasy Pools enough. if you are looking for the right company to build your pool, look no further than Fantasy Pools!

The pool was done excellent but 5 years later the screen enclosure hardware has rusted out and now has to be repaired by drilling through the framing into the concrete. Only 1 year warranty on insulation. Looks like very cheap hardware being used if rusting away within 5 years. Extremely disappointed

Words are definitely not enough to express on what this company did for me and my family. It started by a referral and met Scott, who designed our oasis. It only took one draft and we went with it! Joshua came out to meet us and take a look at our yard, and the following day the job started! This team by far has the best work ethic that I have ever seen. Joshua and Raymond answered any questions that I had and kept me updated on every step. We passed every inspection needed with a breeze! Clean, professional, proficient, and genuine team. Chris finished with teaching me on how to care for our new pool and took the time to sit with me while I took notes (I had to write them down) Fantasy Pools built our dream pool and now we will get to enjoy this with our kids, family, friends, and of course the doggies! Joshua, you and your team ROCK! 🙌 If you want a professional company/team to build your pool - this is my number one choice and I would do it again. - The Gluskins

Joshua Jones dba Fantasy Pools built a pool for us in 2007 which cost $47,785.00 including the screen enclosure. The concrete deck around the pool & the pool itself started cracking in half in 2010. We tried to work with Joshua until 2013 to make repairs but finally called in an engineer ourselves to try to determine how to fix the problem permanently; after which Joshua Jones never came back. The repairs are more than $12,000.00 that we are out of pocket ourselves. When we tried to sue for costs, his insurance company stepped in to drive up our legal fees to $45,000.00 and no end in sight before we caved in & took a settlement of $35,000.00 to cut our losses. I would never call this company (also known as New Image Concrete Construction, Inc.) for any project no matter how big or small.

Last year my family and I started the process of looking for a pool contractor, the employees at Fantasy Pools were up front that they wanted our business but that construction would be a year out due to current workload, but that when they started construction they would work through completion (a big item for me as I have a two young children). Two weeks to the day of the estimate start date, the team arrived and started work, the original estimate for completion was provided at 12-16 weeks, the pool was completed by week 5, the enclosure went up week 6, the child safety fence and final inspection week 7. We love the pool, the team at fantasy pools was excellent answering all our questions, one individual even providing me his personal cell phone for specific pool maintenance questions after hours.

Money gone$$$ :-( In 2013 I had the owner Josh come to my property for an estimate on a concrete pad I needed poured. He gladly accepted the job and we agreed to a $5k final price with $2500 due upfront to "even get equipment out here". I hired him and paid him the requested $2500 up front. He and his crew showed up for ONE day. They dug a wrong footer, shoddily framed out for the concrete pad and spread some rock out that I had hauled in. He never came back. Dozens of phone calls with no response. 2 months later, all of his work has been undone due to weather, and he picks up the phone! He says, " I'm in the Bahamas now. I'll call you in two weeks when I get back". He never answered my calls again. After saving up funds again I hired a competent contractor to come do the work. The previous work required to be redone correctly.