Jackson Custom Pools & Outdoor Living LLC

We moved into our home almost 3 years ago and were missing a pool that we had had in our last 2 homes for over 25 years..We were apprehensive after reading all the reviews of local pool companies, and hearing nightmare stories from family and friends. We heard great things about Jackson Custom Pools from a neighbor who was rescued by them from another pool company that dug a hole in their yard and then went bankrupt. The planning went great, everyone injured the office was so professional and friendly. Christine guided us through our design and we dove in head first. Day 1 of construction came and they started, by the end of day 2 the pool was dug out and framed. Day 3 the concrete was sprayed. We figured that they can't keep up at this pace. The driver of the concrete truck told me we were lucky because we had one of the best companies he knew and their best crew. Well he was right our construction manager Derek was masterful as he coordinated all of the sub contractors through their part, and his assistant Austin their taking care of many tasks and assisting with the small details. There were a few changes that had to be made (our mistakes) that were addressed and remedied quickly. My wife wanted me to ask them to speed up the acid washing of the pavers. I told her "They are 5 to 9 weeks ahead of schedule, I'm not rocking the boat". We had estimated that we would be swimming by July 4th if we were close to the early end of the time frame we were given. We were swimming by the first week in June. Not only were we ahead of schedule but the pool, pavers and pool cage far exceeded our expectations. I would recommend them to family and close friends, and if I were to do this again at another house they would be the only ones I called.

⭐⭐⭐⭐⭐ Five-Star Experience with Jackson Custom Pools! We are absolutely thrilled with our new pool! Jackson Custom Pools turned our backyard into a true paradise that we will enjoy for many years to come. From start to finish, the workmanship was excellent, with a clear attention to detail that shows in every corner of the project. A huge shout-out to Derek, our project manager, who was phenomenal. His communication was top-notch—he was always quick to respond to our questions and handled any service items immediately. What really stood out was the great coordination between Derek, the office staff, and the crews on-site. Everyone worked in sync to ensure the job was completed smoothly and professionally. If you want an awesome job done by a team that genuinely cares about the final result, I highly recommend Jackson Custom Pools!

We met with multiple companies and chose Jackson Custom Pools & Outdoor Living, not because they were the cheapest but they were extremely through from the first meeting to the selection process and the reference checks with prior customers. Hands down the process was efficient with some of the best communication that we have seen from a builder in Florida! The quality and attention to the smallest details made the process very stress free. The entire build process was complete in just under 10 weeks, watching some "other" companies that are 4+ months in and still don't have a cage or plaster speaks volumes about the quality of the build and partnership they have with all the trades to complete in an efficient manner. No question, I would chose them again to build another pool!