Jackson Pools, Inc.

We just wanted to say thank you to Jackson Pools for our new swimming pool, spa and outside oasis! With a special thanks to Dane for a great job working and managing our project from start to finish and for making sure things were done to Jackson standards. This was a big coordinated construction project with a lot of different specialized professionals involved including design, permitting and inspections. I personally have been in the construction industry for years and as we all know things are not going to always go perfectly with construction projects, this was no exception, however, Dane made sure we were in the know and taken care of all the way through! Jackson’s screen enclosure company and interior pool finish company done an exceptional job too! We also want to thank Reid and the office staff for helping us with the design and working with us on all the engineering details. Thanks also to Chuck for pool school and dialing us in on the swimming pool equipment and automation! We definitely recommend Jackson Pools Inc. if you are considering getting a new swimming pool and outdoor oasis. The Smith's

Awful! Just bad on all fronts!!!! If I could give zero stars I would. Awful timing, Cost, Project Mgmt, Quality of and missing equipment. The start up was a nightmare so much so that the pool had to be resurfaced! Unheard of! After 7months we still can't use the pool properly. Almost 200K and we have no repercussions because they got paid upon milestones of completion stages.

Outstanding Experience from Start to Finish – Jackson Pools Sets the Standard I cannot say enough great things about Jackson Pools. From the very first conversation to the final result, this team delivered excellence at every step. Salesman Mike Bell was knowledgeable, honest, and never pushy—he truly listened to what we wanted and guided us with confidence and professionalism. Cody, the project manager, was phenomenal. Communication was clear, timelines were met, and every detail was handled with precision. It’s rare to find someone so organized and proactive—he made the entire process smooth and stress-free. A special thank-you to Kim, Vice President, for leading a company that clearly values quality, integrity, and customer satisfaction. You can tell this starts at the top and flows through the entire team. Steve and Reid also deserve major recognition for their hard work, craftsmanship, and attention to detail. Their dedication truly shows in the final product. If you’re considering a pool company, look no further. Jackson Pools exceeded our expectations in every way, and I would recommend them without hesitation to anyone looking for top-tier quality and service. A truly exceptional customer-oriented experience! ****Update 2/27/2026**** I felt compelled to write an update to my original review because Jackson Pools has continued to exceed our expectations in ways that truly deserve recognition. In today’s world, it’s rare to find a company that genuinely understands what customer service should look like. Jackson Pools doesn’t just meet expectations — they redefine them. Their responsiveness, professionalism, and willingness to go above and beyond have been remarkable even after the project was completed. Every interaction has been handled with urgency, respect, and a true desire to make sure we are completely satisfied. There’s no runaround, no delays, no excuses — just accountability and follow-through. That level of consistency speaks volumes about the leadership and culture of this company. What stands out most is that you never feel like “just another customer.” They treat you like a priority, long after the contract is signed and the pool is finished. That kind of service is rare, and it’s the reason I continue to confidently recommend Jackson Pools. Exceptional craftsmanship built our pool — but exceptional customer service has made us lifelong advocates. If you're on the fence on hiring a pool contractor - rest assured that Jackson Pools will leave you 100 percent satisfied.

This company is installing a pool on our neighbor's property. I am extremely disappointed with the unprofessional behavior of this pool installer. Their employees/subcontractors have repeatedly trespassed onto my property with their vehicles, causing damage and showing complete disregard for my land. Despite multiple complaints, they have failed to address the issue or take responsibility for their actions. Their lack of accountability and irresponsible conduct is unacceptable. The supervisor has never returned my calls. Pretty sad situation. I would not recommend this company to anyone--choose a more respectful and professional installer. Photos were screenshots of video of each time they trespassed onto my property.

We recently completed our pool project with Jackson Pools, Inc in the Sarasota/Brandenton area and are very happy with the end product. We chose Jackson Pools, Inc as we wanted a company that could deliver a quality project in the end and would not leave us hanging mid project, as had happened to several of our neighbors with other companies. We also chose them due to their honesty from the start. We worked with Reid Banish who never over promised or tried to oversell- he was realistic with timeline and honest about product and size options for layouts. Other companies tried to oversell and push us to build a larger pool than our property could adequately fit. Both of our adjacent neighbors built pools at the same time as we did, and I can say that the contractors with Jackson Pools, Inc were much more respectful to us, our property, and our neighbors’ properties than the crews used by our neighbors. Jackson made sure our neighbors were not bothered and kept us very well informed of the entire process. Like with any large construction project, we hit some bumps along the way, but Jackson Pools, Inc did not cut corners and made sure any issues were handled appropriately (even if it was costly to their company). In the end, I feel comfortable that we now have a high quality, beautiful pool that will stand the test of time. Reid and the Jackson Pools team have been there for us after completion of our pool to answer our questions and address any concerns that may have come up. They are the only company I know to do this as my neighbors and friends used companies which are impossible to get a hold of after project completion. All in all, we are very happy with our pool and backyard space and we highly recommend Jackson Pools, Inc to help your dream pool become a reality.

We hired Jackson Pool to do a pool/hot tub combo in our yard over 6 months ago. They completed the initial project; however since then we have had numerous problems. None of which were handled with integrity or swift response. We have had to go into the showroom more than once to get an answer. 1. We have never been given a tutorial of our equipment. 2. We got the green light to swim in our pool and had our grandkids over, all of the grandkids and 3 adults feet were bleeding by days end. Took over 6 weeks to fix the issue (back and forth on blaming game). Came and emptied the pool and acid washed it again. Can't swim for a week. 3. The pavers were done poorly and they had to come out and fix. Paver company did all of their cutting inside our pool cage, causing a white film over much of our new screens. We had to power wash several times, along with scrubbing them. 4. The equipment is leaking, more than just condensation and still no solution, waiting still, leaking against foundation of our house. 5. Water heater needed repair. 6. Pavers are an issue again and no response as of yet. 7. Were overcharged on initial install, no credit given yet.