Liberty Pools – Pool Construction & Renovation Contractor

Building a pool in south Florida can be a scary proposition. Chose Liberty pools after several people I know recommended them. The selling stage was really smooth. Their pricing was very competitive and they were very helpful and creative with the design. The construction was lightning fast. The build itself lasted about two and a half months where some of my neighbors and friends that used other pool companies took over 6 months The team was very friendly, considerate and responsive. Anything that would come up, was immediately addressed. The final product was exactly how we envisioned it and would highly recommend this team for any pool build or remodel.

If I could give them less than 1 star I would. I had a scheduled appointment with them for 11 AM. I stayed home waiting until noon. No one showed, No one called to cancel or give an update. When I called their answering service at noon, the lady indicated that she has no knowledge of the daily schedule and all she could do is log my call for someone to contact me. It has been 2 days so far, and a call, text, or email from this company. If this is an indication of how this company operate their business, I would recommend to run the other way and run fast

We cannot say enough good things about our pool renovation from Liberty Pools. They transformed our pool into a beautiful modern oasis, thanks to Rodrigo who made our dream come true. We had gotten multiple quotes from multiple vendors, but when we met Rodrigo, he was informative, experienced, had great ideas, and a great personality. Then when he sent us a comprehensive quote with 3D images of what we can expect, that was the final thing that sold us. The pool came out even better than the photos! He oversaw our project from start to finish, with complete transparency, and the desire to make us happy. His crew did exceptional work. Shout out to Jeff and his construction crew who worked so hard from start to finish and did an amazing job. You could tell both Rodrigo and Jeff take pride in doing things right.

Nice people and I wish I could rate them higher but as others have reported, they seem to have problems with proper installation of decking. In my case, when digging the pool there was a cave-in on one end of the pool. I reported this to Liberty but they didn't do anything to compact that soil, let alone send someone to see what happened. I believe this is the reason the tile problems were most severe at the end of the pool shown in the 3 pictures. However, the major issue I feel is the decking subcontractors they kept sending out were just not good at their craft. Very nice guys but very poor workmanship. They didn't even bring the tools they needed and I ended up running out to Home Depot for them. The 3 pictures I posted show the worst of it but there were issues with the decking all over the place, most of which was eventually corrected after at least 3 return visits. The pictures I posted show the current state of the decking, months after the fact. I will likely go back to the Delray building department to see if they can offer some assistance on this.

Liberty Pools reviews on Google blew my mind and after seeing them in my neighborhood doing construction and talking to my neighbors I decided to go with them. State Licenses for Construction checked and solid reputation among the industry. Their Pebble work was amazing with state of the art equipment. We had our pool built by Liberty Pools and Florida Plastering is their exclusive pebble applicator. Couldn't be happier. Make no mistake, this company is by far the best pool builder in south Florida . Glad I chose Fred's guidance for my project and glad I read their Goggle reviews. Show room I visited was on East Boca Raton and office staff was amazing!

I didnt have many problems with this company at first but they just dont set expectations. The filter/ salt cell was not being cleaned for months. When I asked questions I got no answers. They claim to brush the walls etc , it was not being done. The owners daughter started calling me to sell cutco knives and lied and said it was for some kind of scholarship to college. I received 3 calls in a week and she did not remember she called me previously. I asked to not be called and they did not care. They add things to the bill with no explanation or pre-warning. The payment system does not work. They had tons of problems in the beginning getting a recurring charge to work and finally Claudio has 0 customer service skills. I brought all of this to his attention and he said and I quote "moving forward I think its best that you hire a new pool service company" So , that is what I will do. Hopefully others have a better experience. Fred was great when I talked to him but in my opinion these guys are just trying to stress your equipment to be able to charge to maintain it instead of maintaining it properly. Oh I also had a few problems with the guy showing up at first. No issue really after mentioning it but the response I got from Claudio was "that never happens" Again , 0 customer service skills. He should probably not interact with clients.