PCS Pools

PCS Pools did an amazing job with our pool renovation. After getting 7 quotes, they were the only company that was timely and reasonable with their quote. David and Bri were always available for any questions I had throughout the whole process. We had a fiberglass hybrid pool and they brought it down to the concrete shell, added a hot tub/spa, added a sun shelf and raised an existing shelf/seat. They did all new tile, coping, piping and pool finish. They removed our existing pool deck and replaced it with pavers. They even installed in-ground cantilever umbrella bases that I ordered at no extra cost (game changer!). They gave us a timeline and finished exactly on that date! The whole process was professional, friendly and reliable. I am so glad I went with PCS and have already recommended them to several friends. A+ job guys, thanks for everything, our backyard came out amazing! Photo of before and several afters.

I strongly do not recommend PCS Pools. The quality of their work has been awful, and communication is practically nonexistent. From day one, I was left to manage their contractors and chase updates myself, which is not what we agreed to in the contract. Several parts of the project were poorly done - from broken fixtures to messy concrete work and loose pavers. Even more frustrating, the company is asking for final payment before finishing inspections or completing the job. I left multiple messages and emails with no response. For such an expensive project, the professionalism and accountability are completely lacking. Save yourself the stress and look elsewhere if you want quality and reliable service.

Working with PCS Pools was an absolute dream! From the very beginning, Cher guided me through every step of the planning and design process with so much patience, creativity, and care. She really brought my vision to life and made it feel easy and exciting. And I can't say enough great things about Kayla—she was incredible at managing my project and staying in constant contact, especially since a lot of the work was happening while I was out of town. She kept me updated with photos and progress reports, which gave me so much peace of mind. Now that everything is complete, I truly feel like my backyard has been transformed into an oasis. My new pool has already become a daily staple—I seriously can’t imagine life without it! I’m beyond grateful to the PCS team for their professionalism, attention to detail, and overall amazing service. If you're thinking about taking the plunge (pun intended), don’t hesitate—PCS Pools is the best of the best!

Our pool turned out fine, but we continue to have issues with the decking and coping and PCS Pools refuses to address the issues. PCS installed the wrong materials twice and gave us a free "upgrade" to avoid having to rip out the coping they installed that they claimed was marble instead of travertine. They offered to complete the decking in marble as well but the materials they installed had significant quality defects and "worm holes", which aren't usual characteristics of marble. They have replaced some of the tiles multiple times, but the latest has left us with what looks like a checkerboard. We emailed PCS (Pete, David and Kayla) immediately with photos of our concerns weeks ago, and we have followed up, but still zero response. Save yourself the trouble and find another pool company. Communication is terrible and you will be told things such as "my word is worth much more than any pool contract" and "We did this as an act of goodwill, and I do not understand why that is not appreciated", yet here we are with a lanai that looks terrible and they don't even have the professional courtesy to respond to an email. Also, like other reviewers, our project was also caught up in the legal settlement that was all over the news last year and Pete said nothing to us about it despite meeting with him days before the license becoming invalid and we didn't hear anything about it until weeks after our project had no licensed contractor on it. Fortunately we had Christian and Mike work on our pool and like many others have stated, they were awesome, but neither are with the company anymore... There are too many other pool companies out there to be treated this way for what a pool costs, so do your due diligence and save yourself the hassle.

TLDR: PCS Pools is the best pool building in the Tampa Bay Area! Our search started in March of 2024. We received quotes from over 10 pool companies and ultimately made the decision to move forward with PCS based on design, price, and their professional and highly experienced staff. Cher, our designer, was absolutely wonderful to work with from beginning to end. She was informative, pleasant, and highly skilled in understanding our needs. She elegantly suggested design elements we never considered. This resulted in an absolutely stunning and highly functional pool for our family. She's even kept in touch post-pool completion to ensure we were truly happy with the final product. Kayla, our Permit Manager was fantastic. PCS was the ONLY company that knew about FastPasses in the City Of Tampa (1-day permit approvals), vs. the standard answer from 10+ other pool contractors, "4-8 weeks". She professionally managed our inspections and kept me informed along the way. Thank you for staying on top of this for us, Kayla! David, our Construction Manager was highly skilled in organizing the PCS team and sub-contractors to work seamlessly on our project. From contract signatures to swimming, our pool was completed in under 4 months. Our neighbors also used PCS and their pool was completed in 2 months. They are highly efficient and highly skilled in managing the expert-level contractors (everyone was AMAZINGLY skilled at what they did and extremely friendly). Chance, their journeyman, and master of construction was absolutely WONDERFUL and extremely helpful throughout our pool build. He played a critical role in construction prep and keeping the project moving between construction milestones. He is quite possibly the hardest-working person I've ever met. THANK YOU, PCS POOLS, for our beautiful pool. It's been over six weeks since we jumped in, and we are still in awe and complete shock looking into our backyard. Your craftsmanship truly exceeded our expectations.