Aragon Pools & Spas LLC

I was having trouble getting my hot tub up to temperature. I knew the warranty was expired but I called Aragon service to get a little guidance. He walked me through what he thought might be the easy fix but that wasn't it. His second idea was that it was a calibration issue. He knew I wouldn't be able to perform the fix myself but happen to have a technician in my neighborhood that same day. Problem solved in five minutes. I understood my equipment was no longer in warranty. It was just nice to have a contractor give me a little time to save me a big head ache. If I could give a 10 star review, I would! Thank you Aragon!

This review is long overdue and I’ll keep it short. Our newly built house with pool patio has sunken pavement less than 2 years from being built. Called and asked if they can come look at it. Was transferred to some flunky manager, George, whose attitude was horrible. Didn’t care that his work was faulty. Didn’t care that customer was not satisfied. Told me warranty had passed. I advised that a two year old patio should not be in this condition. He didn’t care. Save your money and stress and go elsewhere.

My husband and I have worked with Aragon Pools for over 2 years now. They were the company who worked with the builder in our development to install pools, so initially we didn’t know much about them or get the chance to choose the company we worked with. But let me say this - when we move on to our future homes - they’re the ONLY company I’ll consider - because of the excellent experience we’ve had!!! Everyone we have encountered, from the time we designed the pool, to shopping for pool tiles in person (we are obsessed with ours and they really helped us make the best choice!!), to the ongoing service we continue to receive - it’s been above and beyond positive. I don’t say that lightly given that we are in a world where this kind of service is becoming harder and harder to find. Once we moved in, I was connected with DAYNE - who is the best of the best!!!! He’s been my customer service guy all along, and honestly, he is the reason I will always continue to choose and recommend Aragon Pools. Dayne is the best. Anytime I’ve needed anything, he’s been right there immediately. If there was an issue like a pool paver needing replacement - he got it done for us in lightning speed - seriously. There was a time we needed one paver replaced, and the guys he sent to fix it (literally the next day) also caught another I hadn’t even noticed and fixed it for me!! Talk about outstanding service!!! When I’ve needed help with equipment or other issues, Dayne responds right away, and he has navigated me through it all with ease, no stress, and also positivity!!! He’s so fun, so kind, makes me really laugh out loud, and he’s honestly the best of the best. If he ever leaves Aragon he better tell me because I’ll follow him anywhere!!! It’s so rare to find exceptional customer service with heart and I just need to share it with mine!!!! Aragon is your place, and Dayne is your guy!!!! I’m so glad he’s ours!!!!! THANK YOU DAYNE!!!!!!!!!

I was working on site with one of their crews on a new construction home. I left a tool outside to do work inside the home when I went back outside to finish my tool was gone. Luckily, I took pictures and my tool was sitting on top of the condensing unit showed one of the crew members my photo, and one of them pulled it out their back pocket.

Had a manufacturer defect in pool tile inside the pool itself. Not Aragons fault. Dayne, and Ed, but Dayne was the main point of contact was terrific. He worked to fix over a period of time and when it became obvious the cracked tiles were from the manufacturer, Dayne took all steps as quickly as possible to rectify the situation. Dayne handled it perfectly, a perfect management of vendor, manufacturer his staff and even cleanup. cleani no the window that got dirty from the demo when removing the old tiles. Dayne perfect and Aragon stellar obviously as they provided the support he needed to put the customer first. Thank you Aragon and Dayne Russel.

Don’t use Aragon to do your pool! Built home/pool 2 1/2 yrs ago and nothing but problems with pool and pool deck. Never use them! Have had 7 items that have required replacement and 1/2 the brick pavers have sunk severely and was told it is an installation issue, which they will not fix.