Big Splash Pools & Spa LLC

I wish I could give Greg and his son Brandon 10 stars. I had an unusual situation and was a potential buyer of a saltwater fronting property with an existing pool. During inspection a very questionable building / safety issue was identified and I needed an inspection, report, and repair estimate within 48 hrs to meet my cancellation deadline. I was referred to Greg by another pool installation company who said if anyone could repair the mess he was the man. I placed a call after business hours and left a message outlining the issue and honestly was just hoping for a call back the following business day. To my surprise I received a call that same evening from Greg. After explaining my situation he reviewed my pictures and outlined to me what was needed for the repair, and set an appt for the following day. His son, Brandon, came out (in the pouring rain) and took detailed video and inspected the remaining areas of the pool deck and the condition of the pool itself. We had a three way discussion and I received a comprehensive inspection report and repair estimate that evening, quoting building and NFPA code violations. Big Splash Pools went above and beyond for me without even knowing if they would receive my business. Unfortunately, the seller refused concessions for partial repair cost and I was not willing to take on the full cost of the deck repair in addition to paying full asking price for the home, so I had to "walk away" and cancel the contract. However, my house hunt continues and if I find a non pool home, I know who will be my installation company! Thank you again Greg, @ Big Splash Pools, you saved me big time.

It’s so hard to imagine I left a very positive review for this company. I take all that back and regret giving any good feedback. This experience turned into a nightmare with Greg Jarque, the owner. He has never taken the time to even come and see the work that was done. He would rather just bicker back and forth on the phone. You can’t get a word in and you are left hanging. Our pavers were NEVER sealed OR not properly done. I had contacted the paver company myself and they reached out to a rep in our area and he came to view pavers. More than a dozen are cracked and have large pits….he stated they came manufactured like that and should have never been installed. He also said after ALMOST 2 years, our pavers should not appear as they do. Possible diluting of sealer mix or put on in correctly. We have had issues with the sand coming out of all the joints since day 1. I have contacted Greg on many occasions to discuss this only to be told it was normal. Almost all sand is out of the top and that should not occur this soon. Gaps all separating the coping and pavers. The sealer that is used states “excellent UV resistance”. Yet, ours are faded severely and rough to walk on, sandy, chalky. Greg will tell you he was always in touch with me when an issue arose. His answer always was, “that’s normal”….i had a lot of issues understanding the test levels of water and sure, he would tell me what to do, our salt cell had issues and it was under warranty and repaired BUT not without him making sure to say he warrantied that. No you did not, my cash warrantied that. When it came to major issues needing to be resolved he had such an ugly attitude about correcting his mess up and once again, he has never came out here to see this awful job done. As a paying customer, I have every right to be angry and frustrated because it’s pathetic a company we trusted has stooped to a level of non caring and acting as if he is doing me favors for correcting his mess ups. If this would have been done correctly the first time, we wouldn’t be discussing this or going through this nightmare. My next contact is BBB and keep going up the chain. I refuse to know others out there are being done like this. It’s unprofessional. He has stated the pavers will be replaced…the cracked ones, the ones that should have never been put down. He also says he’s paying 500.00 out of his pocket to redo the sealer. Well Greg, had the sealer been done or done correctly, this wouldn’t be occurring. MY 500.00 I paid was not a job well done. This man will never admit his faults and will never come take a look at the mess ups. I am attaching pics of the pavers a couple of months after install. I am also attaching a pic of what was shown to me at the time I was selecting my pavers. They look nothing alike. One last pic will be the mess I have now. Do your research on this company and don’t let someone take advantage of you and not want to drop the pride and say, “Yeah, that’s an awful job”….

I've worked with Greg on several occasions over the last couple of years and I can confidently say he is one of the most honest and professional contractors I've ever worked with. Finding a contractor who is skilled is one thing, but finding someone with integrity, great communication, and a strong work ethic is much harder and Greg checks every box. What sets Greg apart is not just the quality of his work, although his craftsmanship and attention to detail are consistently exceptional. It's his character. He is honest, dependable, and genuinely cares about doing the job right. His communication is clear, timely, and transparent. He keeps you informed throughout the entire process and always follows through on his commitments, exceeding expectations. He takes pride in his work, treats every project with care, and approaches each job with professionalism and respect. What I appreciate most is that Greg is someone you can trust. He does what he says he's going to do, shows up when he says he will, and stands behind both his word and his work. It's rare to find someone who combines technical skill, professionalism, and integrity the way Greg does. If you're looking for a contractor who is dependable, communicates well, and consistently delivers outstanding results, Greg is the person to call. I wouldn't hesitate to hire him again and will continue recommending him to friends and family.

We had an amazing experience with Big Splash Pools & Spa LLC from start to finish. The entire team was professional, responsive, and clearly takes pride in their work. A special shoutout to Rita — she is truly exceptional. Her expertise and insight made a huge difference throughout the process. She took the time to walk us through options, answer every question thoroughly, and made sure we felt confident in every decision. Her customer service is top-tier — attentive, knowledgeable, and genuinely caring. It’s rare to find a company that combines quality work with such a high level of personalized service. I would absolutely recommend Big Splash Pools & Spa LLC to anyone looking for a reliable and knowledgeable pool company.