Cox Pools

We absolutely recommend Cox Pools. They gave us superb, highly responsive and quality services throughout our pool build process. It took us a few months to decide and get approvals, and Cox Pools was patient and very helpful through the full journey. They finished our pool in a very timely manner, and strove to make a date for an inaugural swim with our grandsons. While we've heard many individuals talk of trouble in their pool builds, we have nothing but rave reviews for Cox Pools for the entirety of our process. We had questions and needed clarification on items months after the pool was completed, and they responded immediately and came in person to answer our questions. Go with Cox Pools for your pool or backyard build, and you'll be very happy with the outcome.

I am not one to post negative reviews, however, I must warn any customers about the Cox warranty. I had a crack in the sidewall after 2 years and they came out to look at it and said it was just the plaster. They never did a leak test when they visually checked. My pool pump then proceeded to fail as a result of continued water loss. I had my pool service company perform a leak/dye test and they determined there was a leak from the crack. When I informed Cox, they said they would put me on the schedule and cover it under warranty, but it will be approximately 2 Years before they can get to us! They followed up and said that we can pay to have someone else fix it, but they will not reimburse us and it will void our warranty! No wavering or willingness to work with me to figure out a solution.

Love our pool. Cox Pools salesman Ben is very knowledgeable and was very responsive to our questions/concerns throughout the whole build and even beyond. The staff from front desk to maintenance has been great. The plastering could be a bit more level on a few areas, but nothing serious. The water tile was installed very carefully. Any issues/concerns were addressed & promptly corrected. I would warn anyone whose home or fencing is close to the pool, make sure the plastic barrier completely covers top to bottom and is taped down on all 4 sides, as the mist from the gunite spray carries in the air. Brett came to the house and conducted our pool school. Very knowledgeable, patient and informative. We opted for the Hayward OmniLogic controller with WIFi and are happy with it. We did end up putting a wireless mesh system in our home to get a better WiFi signal to the Hayward Transceiver outside. We also screened in the pool. Ben worked with us and the screening company to make it a smooth process. Highly recommend Cox Pools. The pool was completed on time and we even had to shut down the build for a week when the COVID-19 restrictions first came out in March 2020.

This is my first yelp review EVER and I'm not one to complain. Absolutely DISAPPOINTED with COX pools. Pool done 6 months later than promised. Destroyed our entire rental season ---- Sad to write this one star review. Cox pools was seemingly promising when we started working with them, but ended up being horrible to work with. Wish I would've checked Yelp before as I see many others have had the same issues we faced. The pool was done 6 months (!!!!!) later than promised, totally destroying our rental season and creating a mess in our yard that was untouched for months. Months would pass and I wasn't even able to get in touch with anyone over the phone to even get an update. Extremely extremely frustrating!! Hoping to let HOA know to warn people about using them. Wish we had a better experience. Have learned that bigger companies are NOT always better. Be warned!!!!!

My experience with Cox Pools has been EXCELLENT! We bought a home and added a 15'x30' kidney shaped pool. The entire process from meeting with Daniel and designing the pool, through construction to "pool school" was very well communicated. Excellent QUALITY and SERVICE are two words that come to mind with Cox Pools. Cox Pools has a long history of building the best quality Pools in the area. I had several friends from this area tell me to use Cox Pools. I never even got bids from other pool contractors. I was not disappointed. The project finished earlier than expected and exactly as detailed in the contract. All the employees that built my pool were very professional, knowledgeable, and passionate about my pool.

I wanted to update my review to warn other potential customers of Cox Pools. This is a update from my previous reviews regarding my new pool which was finished May, 2019. My pool is leaking again and loosing significant water each day. Cox Pools was notified about the pool leaking again about 3 weeks ago. To date, I don't know the source of the leak or the fix. Representatives of Cox Pools are suppose to show up to try to identify the problem and they don't show up or call. Unless you want poor workmanship, no communication with the owner, delays and a company that doesn't stand behind their expensive product, then don't use Cox Pools. Call me if you want.. 404-520-2992