Landmark Pools

Two pools- both totally awesome! Years ago I had a house built and the pool was done by Landmark Pools to absolute perfection! More recently my daughter and son-in-law had a very custom pool built by Landmark and it is my favorite pool of all time. The company was very flexible and helpful in helping my daughter build her dream pool with a unique shape and features and materials that went beautifully together. Her pool included a waterfall included with a plant holder and built-in seating and even a rock to sit on or dive from. There is a bubbly at the stairs walking into the shallow end and other cool features I would have never thought of myself. The pool was built in a very timely fashion and all questions were answered quickly and satisfactorily often offering wonderful ideas that my daughter adopted. The staff is very professional and flexible and responsive. I strongly recommend Landmark Pools to anyone considering adding one to their home!

We have been extremely disappointed with our experience with Landmark Pools. Our pool is only three years old, yet we’ve had one problem after another. The coping tiles are cracked in all the corners, and the PebbleSheen finish is so rough that our grandchildren regularly scrape their toes and feet while swimming. Just three months after the pool was completed, the pool deck began sinking. Landmark attempted to repair it five different times, but the result is a patchwork of mismatched pavers that looks terrible. For a practically brand-new pool, the overall appearance is unacceptable. We eventually had to hire an independent leak detection company because we weren’t getting answers. They found leaks at the heater and around the skimmer where the caulking had failed. On top of that, our Hayward heater has leaked, and our Hayward pool lights have also failed. Whenever we contact Landmark, we’re told they are “opening a ticket” or that the site manager, Mark, will come out to inspect the issues. Unfortunately, nothing ever seems to happen, and we are left without resolutions. A new pool is a major investment, and we expected quality workmanship and responsive customer service. Instead, we’ve experienced ongoing construction defects, repeated repairs, and poor follow-through. Based on our experience, we cannot recommend Landmark Pools.

We recently had our pool resurfaced with a beautiful blue granite pebble sheen and also had the steps extended to create a larger, more comfortable landing. From start to finish, Landmark Pools exceeded our expectations. Our project manager, Jacob King, was outstanding. His knowledge, professionalism, and attention to detail were far beyond what we experienced with other companies. From our very first meeting through the completion of the project, Jacob made the entire process seamless and enjoyable. The whole Landmark Pools team clearly takes pride in their work, and it shows. Their craftsmanship, precision, and dedication to customer satisfaction are second to none. The finished pool looks absolutely stunning, and we couldn’t be happier with the result. If you’re considering any pool work, we highly recommend Landmark Pools and Jacob King. Truly a top-notch experience from start to finish!

Buyer beware. While the product ended up being nice, the project was delayed over and over again with no reasonable explanation. The project sat for sometimes almost a month with no work. The at the end when there were problems get the work approved and there was a problem that was clearly their mistake, there was no accountability, just pushing of blame.

We are extremely happy with our resurfacing project by Landmark Pools. Our project manager Jacob King has been wonderful! Every step of the way he has been there to ensure the best quality results. He has been in constant touch with my wife and myself and we never had to worry about getting it done in a timely manner and to our satisfaction. All of the different technicians have been professional and informative. Jacob has also personally gone above and beyond what a normal project manager would be expected to do. We highly recommend Jacob and his team from Landmark Pools. PS This is our first review ever as our experience was great and we have no reservations about recommending them