Masterpiece Pool & Spa

Great work Masterpeace pool and spa, they Did very good job, honest and most reliable guy. Is the second time I am using Robert, and I am greatfull. Very clean job, fast, and allways on top of things. Not easy to find a team like this , any questions, or inspection he allways there and answers the phone , comming allway from Orland to merrit island . If you need a new pool, Robert with Masterpeace is the guy i would trust at any time

I had numerous issues from day 1. I have called numerous times and no one has returned my calls. Even though the construction is done there are very visible stains in the pool and I have called and called to get this corrected and they said they would get back to me and I have been waiting for months and have called and left messages on the mean time. Also I had a roof installed and was told there would be an outlet for a ceiling fan and there is none. When I called they told me it was there but hidden and no one can show me where exactly it is hidden. Instead they just stopped responding. The communication is terrible, and I have been more than patient in trying to get this resolved. Also they broke my neighbors SPRINKLERS which they were supposed to have fixed and they assured me that they fixed it and my neighbor still has water running in the road. Mind you, my pool has been "completed" since November 2021 and these issues still exist and no one is following up but why should they, they have already been paid so they are happy and in the meanwhile I am a very dissatisfied patient customer.

Joey came out to provide a quote for new pool and patio installation. He created preliminary renderings very quickly, and followed up with any questions I had. Considering that the pool industry is insanely busy right now, Joey was very responsive and put us at ease about the process. Although we decided not to move forward at this time, I would definitely recommend Masterpiece to anyone shopping for pool quotes.

The quality of work and the team is very good and the sales and operations teams are very knowledgeable. Where they really struggled was project Managemt and communication. I signed the contract in May and my pool didn’t get signed off until 2 days before Christmas. I had to push a lot to get things moving and still they haven’t installed things per the contract. I haven’t taken pool school, the chemicals were not provided so I went elsewhere to wrap the project up. I installed a heater and it would have made all the sense in the world to work with them I just couldn’t justify it given all the delays.

Rob did a great job! I am not one to post reviews, but this company was awesome! An example of one thing among many little things...At the last second, while they started doing the actual concrete, I realized I should have went with benches in the shallow end, he said no problem, will add them on now! He has incredible attention to detail(backed with years of pool building exp) and highest level of integrity, would highly recommend !

Very displeased with the finish of my pool and lack of service to get it fixed and resolved