Osceola Aquatics Inc.

Osceola Aquatics just finished building my pool and if I could give 10 stars, I would. Jeff was great 7 years ago when he built my first pool and is still great now. His prices are on his brochure, he answers all my questions, always responsive, kept me informed of the next steps, very friendly and very honest. The first time I wanted a pool I shopped around and found that his prices were the best in the area and this time around, I called to get estimates and again his prices beat everyone else's. The quality of work was excellent both times! We are very very happy with our pool. I highly recommend this company for all your pool needs.

This company is a complete joke, please move on to a different pool service company if your are searching for that. From the support when you call them, all the way to the "service" people that come to your house to service your pool are utter garbage. They call this a "family business" because they know they are a small company that just cannot compete with the big pool organizations. Please, for your mental state skip this company while looking for a pool service company. Stay away from the small "family business". Horrible

Jeff and the guys did a re-marcite job on our pool. Picked our colors of marcite and tile, left a deposit, got on the schedule within 10 days. They came out on a Tuesday for pool prep, Wednesday we discovered a crack in the gunite under the marcite on 1 wall, repaired it Thursday morning, 2 day cure time, the rolled up Friday morning to marcite, we're done by noon, went to lunch came back and started filling the pool. Filled by midmorning Saturday, Sunday chemicals, swimming Monday. 6 day turnaround, very impressive. I would highly recommend. Looks great! Thanks Jeff.

If I could leave zero stars I would. Jeff was nice at the beginning of the conversation. After asking him some basic questions about getting pavers installed and the financing company I was planning to use he switched up his pitch to me. He ended up telling me that I needed to leave at 200.00 deposit, which he didn’t disclose when started working together. Poor customer service and unwilling to accept ideas I had about putting pavers around my pool. I don’t recommend because he wants full control of the design of my pool. He also told me he thought I was going to be difficult. DO NOT go with them. Jeff is a terrible representation of the company. Look elsewhere.

I have been going to Osceola Aquatics for a little over 2 years and have always experienced excellent customer service when I go here for my pool water testing and supply purchasing. I usually talk to Kim or Craig but have also been helped by 2 other ladies that work here, and every time I leave very happy. They answer all of my questions, which I always have plenty of, and give me advise on how to keep my pool in good shape. I also appreciate that during these Covid times, they are wearing masks and following precautions to protect their customers and themselves. Thank you for your dedication!! I would definitely recommend Osceola Aquatics 100%!

Used this company for over three years. Recently requested they replace a pressure valve on filter housing. After replacement I came home to find the new valve but noticed it was covered in silicone. They then called me to tell me that I had a leak in the housing that would need replacing for over $200. I questioned as to why it was now leaking after they had completed a repair as it wasn't before. They became very defensive and asked if I was accusing them of damage. I wasn't, however I was asking how convenient that they do a repair, cover it with silicone and now it's leaking. The office manager stated that she was cancelling my service and would not work with me again. Incredibly bad customer service.