Water Creations, Inc Orlando and Central Florida Swimming Pool Builder

Chris, the owner of Water Creations, Inc. did our pool renovation and we could not be happier with the final result and renovation process. Chris was extremely knowledgeable, attentive to detail, offering design suggestions, always keeping us informed throughout the renovation. We greatly appreciate Chris’s professionalism as she made many site visits throughout the process. Chris’s renovation team were skilled in their craft, efficient, respectful of our home/yard and very pleasant to work with on a daily basis. They took real pride in their work and this expertise is reflected in our final pool result. We could not be happier with our pool’s final result and whole heartedly recommend, without any reservation, Chris and Water Creations, Inc. She is truly a Gem to work with!!!

Bad from the start – during the proposal process, the owner, Chris, complained to my partner about the time it was taking her to provide quotes for us for the different options we were considering Very little patience and our experience was that she talks down to the customer – when we would ask questions about the details of pool construction, filter, pumps, etc. she would become very impatient and seemed irritated When the pool was nearing completion and after we had already paid for 95% of the pool cost, which was over $56,000 , she demanded that we make the final 5% payment, less than $3000, or she stated she would stop all work immediately and not finish the pool. We had three major items still to be completed/resolved: The wrong pump was installed and needed to be replaced The plumbing in the pool equipment area was leaking, when asked about this she said it was a “warranty item” The final paint/coat for the pool deck had not been applied The State of Florida’s Attorney General website clearly states that consumers should not make a final payment to a contractor until all work is completed. With permits still pending we had no choice but to pay the $3000 before the job was completed. At this point my partner told her we were not pleased with her poor attitude and level of customer service, she then actually yelled back, “I’m sorry I didn’t kiss your a** enough.” This is an exact quote. Finally, after about 30 days after completion our pool heater was not working correctly so we contacted Chris. She immediately wanted to blame us and stated we probably didn’t keep the pool filter clean (we have a pool service and the filter was very clean, not to mention the pool was only about 30 days old). So we set up a warranty appointment with the company that services the heating unit. It turns out the gas flow level to the heater was not set up properly during the initial installation. Chris blamed this on everyone else but her company and refused to pay the $95 service charge from the warranty service company. So again, we had no choice but to pay the $95 invoice.

We had an amazing experience working with Chris. She listened to exactly what we wanted in our pool design and made the process as easy as possible. This was a big project and Chris made herself available at every turn to answer questions, listen to feedback, and communicate on the progress of the pool. We had other projects going on at the same time and Chris managed to navigate and help with the coordination so that all work could get done in a timely fashion. The work itself was superbly done, her team worked efficiently and effectively - we are pleased with the quality and craftsmanship of the build. In the post-build phase, she remained available to us to help navigate operating the pool and optimize our experience and preferences. We’d recommend her for any pool building project and 100% would work with her again!

We simply had the best experience with Chris and Water Creations. We met with several vendors before deciding on Water Creations and we’ve not regretted it for a moment. Chris walked us through the entire process and was always there to assure answer questions and advise. We never felt pressured about anything and she made us feel like our project was important to her. She communicated with us throughout so we knew when each step of the construction process would occur and what to expect, she always came by to check subcontractors’ work, and if there was anything that she or we didn’t think was perfect she called her people back in to make sure it was. The end product is beyond even what we’d imagined and we couldn’t be happier. Chris has remained in touch to make sure we continue to be happy with our pool, and as 1st time pool owners, whenever we’ve had questions, no matter how trivial, she’s been right there at a moment’s notice. We’re so grateful for what was a very enjoyable pool build experience and we recommend Chris and Water Creations to anyone we talk to who mentions they’re considering installing a pool.