Aquaworks Pool Service & Repair Inc.

WOW!!!! Exceptional, Professional, Reliable and Honest!!!!!!! We just moved to Sanford from TN....our inspection identified a leak so I turned to Google....Aqua works was the first to answer and I'm thankful....Being hundreds of miles away, I had to trust the person on the line...they got me scheduled for an inspection to pinpoint my problems...there was quite a bit wrong, and the estimate was quite the number...once I looked up the stuff...I discovered that I actually was getting stuff at prices that I couldn't find...like way CHEAPER!!!! Ron and crew did an amazing job!!!! HIGHLY RECOMMEND!!!! Looking forward to Aquaworks coming out and resurfacing in the winter!!!! Their weekly cleaning is top notch as well...can't say enough good things about Aquaworks!!!!

I used Aquaworks to seal some cracks on my deck and paint it. At first it was great but a little less than a year later the paint started chipping and the seals on the crack began to dissolve. I contacted them endless amounts of time. Lori assured me they'd be by. Well almost 8 months later and nothing! All I can say is they must use cheap materials bc my pool does not extensive use. Beware before you contract with this company. They might be responsive in the beginning but once they're work is done they will not be responsive to fix the problems in their work. Very disappointed that I now have to spend even more money to fix this issue. Lori responded to me recently to call me a liar but was not able to offer any evidence of the alleged lies. She made multiple excuses but still failed to actually come over and even inspect the shoddy work they did. I wouldn't recommend this company to my worst enemy.

Good communication back and forth. Took a little longer than desired for them to come out and assess my pool problem. They made a plan to drain it and clean it and start Routine maintenance. So far they're doing a great job. My pool was drained and acid washed because the last service company let it turn green with algae along the edges and all through the fountain. It got out of control when I fired them because there was a gap in service for three weeks making various phone calls and waiting for Aquaworks to come out. They were not the first company I called. I had a no-show from one company and a late call back from another. It's hard to find good people. So far my fountain is getting a little green again. I spoke to my maintenance guy and he said it needs to be sprayed with bleach often. I had tried that in the past but had no idea they pool bleach and liquid bleach for laundry were different concentrations. He informed me that pool bleach was much stronger. He recommended a sprayer which I have since ordered. He also offered to fill it up with the pool bleach for me! I anticipate that this week. One of my qualms is their documentation. They sent me a receipt for draining the pool and upgrading my equipment etc but the receipt it not itemized at all. It just says here's the charge and that I paid. Kinda weird. The upgrade to the pool equipment has been a life saver. All this time I thought my pool vacuum sucked. It actually doesn't. It works great now that the pipes are the size they're supposed to be. Fantastic! Saved me from converting my pool vac to a jet powered one. They said the suction powered one is best for enclosed pools anyway. I appreciate they didn't try to up sell me on stuff I don't need. Seems like an honest company that is family owned. So far maintenance is going well.

I am very disappointed in my experience with Aquaworks. We had then install an iAquaLink so that we could start our hot tub via WiFi. The first tech was incompetent and made a mess of our system. The next tech made things a little better but was rude to my wife. Finally I was dealing with the Owner/manager, Ron. He is a nice guy and got our system almost back to where it was before. But I think he figured his company had spent enough time on our home and he simply quit. He never even apologized for the poor service we received. After several phone calls and discussions, he told me to call the manufacturer's help line. The reason I hire someone to do this work is so I don't have to call the manufacturer's help line. I chose this company because they were recommended by Pinch-a-Penny which is where I buy my pool chemicals. I will also complain to them about how I was treated by Aquaworks.

Bobby is as good as it gets. He met with me to quote the price, designed the pool and was there every step of the way. There was not one minute I had a question as to the when the work was getting done. Everything was done with the absolute highest professionalism anyone could ask for. And not only that, Bobby quoted me the lowest of the 3 estimates I originally received! I cannot express my gratitude anymore to the best pool my family and I could have imagined. You are wasting your time money and effort to go with anyone other than Bobby and Aquaworks.

I only pass on businesses that I would call again!!!! Aqua works treats you the old fashion way,and done right the first time.I had a leak in my pool, my renter was complaining.Ron the owner handled it in a timely manner and was totally reasonable. Aqua works also does a great job pool cleaning as well. Been using them for the past 3 yrs. If they see something going wrong , since its a rental, they call me , and advise me the way to go. Not to many contractors/ service company get an A+ from me. There service/knowledge/work ethics/price is the best you will find !!!!!! Dennis Martel