Gulf Coast Pool & Spa Inc

Highly Recommended: Gulf Coast Pool and Spa If you're looking for a fiberglass pool, Gulf Coast Pool and Spa is the company to choose. You work directly with the owners, who give you their personal phone numbers and respond quickly to any questions or concerns. This was my second pool installation, and Gulf Coast far exceeded my previous experience in Texas. I had a gunite pool before, but after seeing the difference, I would never go that route again. The owners clearly explained the pros and cons of each pool type, allowing us to make an informed decision. My 14x30 fiberglass pool was completed in just two weeks, including a few weather delays. The process was incredibly efficient -- they dug the hole on day one and set the fiberglass shell on day two. Every employee is a specialist at their job, and we worked with Tom, Jon, and Aaron, who kept us informed every step of the way. When I noticed the pump wasn't the variable-speed model I wanted, I called the owner and he immediately agreed to upgrade it at no extra charge. This company truly does whatever it takes to make sure their customers are satisfied. They also offer a veterans discount, which is a great added benefit. After installation, they leveled my backyard so well that no additional grading was needed for landscaping. Once the pool was filled with water, they sent a technician out to professionally clean it and provided clear, easy-to-understand instructions on how to maintain it as a saltwater pool. If any issues arise later, they offer expert advice on exactly what to do. I would highly recommend Gulf Coast Pool and Spa to anyone thinking about installing a pool -- regardless of the type. Their service is unmatched. This flows well and keeps the review positive and professional. Would you like any other tweaks?

Well, I contacted this place with their online form weeks ago and they never responded so I stopped in. The only person in the office was on the phone for a long, long time going back-and-forth with someone about why they were going to be closed after Thanksgiving day anyway at some point, I asked her if I could just get a pricing list so I could leave. I’ve never understood a business that would go on and on the phone when there’s a customer inside their store hoping to Purchase products or services. Is a very poor customer service practice. She then told me they didn’t have any availability for pool cleaning so I left. I will not frequent this business and I can’t even imagine they will stay in business too much longer.

Highly Recommended: Gulf Coast Pool and Spa If you're looking for a fiberglass pool, Gulf Coast Pool and Spa is the company to choose. You work directly with the owners, who give you their personal phone numbers and respond quickly to any questions or concerns. This was my second pool installation, and Gulf Coast far exceeded my previous experience in Texas. I had a gunite pool before, but after seeing the difference, I would never go that route again. The owners clearly explained the pros and cons of each pool type, allowing us to make an informed decision. My 14x30 fiberglass pool was completed in just two weeks, including a few weather delays. The process was incredibly efficient — they dug the hole on day one and set the fiberglass shell on day two. Every employee is a specialist at their job, and we worked with Tom, Jon, and Aaron, who kept us informed every step of the way. When I noticed the pump wasn’t the variable-speed model I wanted, I called the owner and he immediately agreed to upgrade it at no extra charge. This company truly does whatever it takes to make sure their customers are satisfied. They also offer a veterans discount, which is a great added benefit. After installation, they leveled my backyard so well that no additional grading was needed for landscaping. Once the pool was filled with water, they sent a technician out to professionally clean it and provided clear, easy-to-understand instructions on how to maintain it as a saltwater pool. If any issues arise later, they offer expert advice on exactly what to do. I would highly recommend Gulf Coast Pool and Spa to anyone thinking about installing a pool — regardless of the type. Their service is unmatched.

If you’re thinking about using gulf coast pools, don’t. Here was my experience: the first person they sent out to measure my pool was new and did not know what they were doing so they had to send a second person a week later to do it correctly. Next, the workers who worked on my pool, used MY outside broom to get the water out and then stole it. Third, there is a huge debit at the very bottom of the pool next to the drain. Fourth, I never received an actual contract or any type of paperwork from these people. As I am waiting for a bill in the mail, I never received one. The date on my bill was March 3, 2023. I missed the email they sent me on May 5, 2023 (2 months later) then in July 2023 they charged me a late fee of $100. They made 5 attempts to contact me (3 emails , 1 phone call that I returned with NO answer, and 1 text). All I asked after paying over $6000 was for you to take off the hundred dollar late fee because of your poor customer services. You and your office staff were very passive aggressive. You guys are terrible at customer service. They are not worth your time.

I had this pool now for about five months and wanted to wait before writing a review. So lets get started. The 1st thing to common ton is Bill who came out to my house and showed me the product, features and benefits of the product. Bill is extremely knowledgeable and rightly so since he used to own the companies for a few decades. BIll was punctual and work with me regarding budget, options, etc etc. He is spot on. Now lets move into scheduling work. I can say scheduling was outstanding also. Please keep in mind that weather plays a factor and I was fortunate enough to have weather work for me. No interruption or pushing the scheduled date. Flawless for me. Moving onto the construction. I was told they would have it built in two weeks and they built in five days. Also keep in mind that this is dependent on accessibility to where the pool i sgoing to be built, laydown area for materials, and if you have enough room to spread to dirt removed from the pool. I had the perfect scenario and did not have to do any roadside work such as having a dump truck on site and removing dirt from site to the truck. I also have a nice slope of my property where drainage works well with no need to well point any drains to get it off the property. I also did not have any trees impacting the construction. So in comes the crew and they killed it! they were awesome. They know what they are doing. I have been in construction for 40 years and know I know a crew. This is a well oiled machine. Now they do subcontract their equipment operations to dig, electrical, and their concrete. These folks are dedicated to this company and do not do any other work. This does result in paying extra opposed to an all inclusive pool company that does not sub contract anything, but you will be hard pressed to find one of them. SInce I brought up pricing, I put this company in mid pack. Not the cheapest but not the most expensive. The start up of the pool with Anne was outstanding. She knows pool chemicals and set up as if she was chemist. She got in, detailed all cleanup with the pools, got the chemicals perfect on the first time and shared a ton of knowledge with me. What an asset to have. One last thing to consider: This company has a full blown service department for anything that can go wrong and they keep the parts on the truck. Best contracting experience I have had in a long long long time.

I had a bad experience with Gulf Coast Pool & Spa. I asked for a firm quote and didn't want any surprises. I stated clearly that I didn't want to be nickeled and dimed. They raised the price on three separate occasions. First, they said I had a sprinkler system and that they would need to hire a sprinkler repair company. Granted, this was the same sprinkler system that was there when they quoted me the price. They ended up saving the contract by saying that I would be responsible for 400 dollars max. They then called while it was raining and asked if I had standing water in my yard. I said yes that there had been rain for the last three days. He said I should add concrete to raise the pool so that rainfall would not drain into the pool. I was upset that he hadn't noticed this while giving me the quote. Afer all, he was proud that he had been in business for 20 years. Well they wanted an extra 1200 dollars to raise the pool. I was furious. My choices were to lose my 2000 dollar deposit, to have a pool installed with rainfall draining into it, or pay gulf coast pool and spa an extra 1200. I ended up negotiating the extra conctrete at 700 dollars. The pool with the enclosure was $44,250 dollars and I thought they would be more professional. They left my yard a disaster. I sent in a written complaint to them and have heard nothing (although the check was cashed right away). I would not recommend Gulf Coast Pool & Spa and I wish I had another company install my pool. Note - None of the pictures they show on the website or in person show the yard tore to pieces with cement scattered throughout. Very Very unprofessional in my opinion. I thought they would grade it and possibly seed it and instead I had big ruts from the heavy equipment and basically a dirt back yard around the pool.