Nassau Pools Construction Inc

My Pool was completed February 2023. I am so happy with the pool and the entire staff of Nassau Pools. From the start working with Carol Roberts to creating my custom design pool, to Mike the GC on the project, always keeping me posted on the progress and making sure all done on time and correctly, till today when I had a question and called the office spoke with Deanna. The support was right on top of it. Mike the GC came out the same day .. just to check to make sure all was good. I am so happy I picked Nassau Pools thank you all, my Family and I are truly enjoying the Pool. 6-20-2023 Jean I wanted to add a follow‑up to my original review from 2023. I’ve been enjoying my pool ever since it was completed, and it has truly been a great experience. Recently, I had a small issue with my pump and lights. I called Nassau just to ask about the cost of getting it fixed. To my surprise, they came out within just a few days and were able to resolve everything at no charge. My pool is running perfectly again, and I couldn’t be happier. Nassau’s customer service continues to be outstanding. I’m so glad that when I was deciding which company to build my pool, I chose Nassau. Jean 3-5-2026

We had our pool installed 5 years ago; we've had nothing but problems. The installation was shoddy and the Jandy equipment used have gone bad multiple times. The salt cell has gone bad 3 times and the LED lights have gone bad 3 times. Replacement of a LED light that should have lasted many years is to the tune of $1,000 just for the part. Customer service said they would honor part replacement for the LED light out of warranty because it was a known defect. While trying for months to coordinate the light replacement, they blatantly backed out of their promise using the supply chain issue as the excuse. We used Nassau because our builder said they were reputable. However, he now admits that was a past reputation as he has received so many complaints about Nassau. Use any other pool company other than Nassau even if it costs more. The money saved is not worth the aggravation. This is not a honorable company.

Working with Nassau Pools has been nothing short of exceptional. Their creativity, professionalism, and dedication to excellence consistently shines through in every project we’ve had the pleasure to collaborate on. Our long-standing partnership with Nassau Pools has been a truly wonderful experience, built on mutual respect, shared values, and a genuine commitment to delivering the very best for our clients. We would highly recommend Nassau Pools to anyone looking for outstanding craftsmanship and service for their pool and deck needs. It’s a relationship strengthened by the high standards and shared passion for craftsmanship that define both of our teams. A special thank you to Marni for her incredible support and attention to detail during our most recent pergola project. It was a true team effort — Nassau Pools created a breathtaking new pool and deck, and we were proud to complement their work with a one-of-a-kind custom pergola and screen enclosure from Ron’s Custom Screens, completing the outdoor space beautifully. We are truly grateful for the relationship we’ve built with Nassau Pools and look forward to many more opportunities to bring stunning outdoor visions to life for all of our clients." Thank you again to the entire Nassau team — it’s a true pleasure working alongside you. – The Team at Ron’s Custom Screens

Just got off the phone with a person there and she could not and seemed like she would not give me any answers.I asked basic questions and she said a ball park figure was $80000.00 to $150000.00. We have designs from another pool company and are looking to shop around for possibly a better price, product or service. I understand not knowing what I want you cant accurately quote someone but I couldn't get to that point. We are building a new house and I asked to speak with a sales person. She said 3 to 4 weeks before anyone would call me. She never even pushed for my name or any information. I have my own construction business and if my office person communicated to a customer like that, I would have a problem with that person.

We purchased a home with a 20-year-old pool – it needed a complete renovation as did the pool decking and lanai floor. After interviewing five companies and evaluating their proposals, we selected Nassau. We made the right decision! Our sales rep, Ashley, is a professional -- very knowledgeable in all aspects of the project, and a true delight to work with! She helped us with our selections, was always available for our questions, and was onsite throughout to check on the progress and assist with some minor changes we wanted to make. Our construction project manager, Rodrigo, did a great job with an outstanding team. They took pride in their work and never left anything out of place at the end of each work day. And the entire project was completed on time. We could not be happier with the final product! We echo what another reviewer wrote: Best equipment. Best Materials. Best Process. Best Sub-Contractors. Committed to 100% Customer Satisfaction. Quality workmanship. We highly recommend Nassau Pools Construction!! Kris & Chris Seeger

Complete nightmare. Very large commercial pool that has been 2 1-2 years and all we have is a large hole in the ground, formed and ready to shotcrete for 2 months. Rebar is corroded. The entire waterfront is a disaster of sand piles, silt fence, dead lawns (irrigation system crushed last year!!!) its a giant safety hazard. More excuses than any company could conjure up. I wouldn’t recommend them to install a kiddies plastic sitting pool. Ed

Stay away from this pool company. I had a new house built in Naples Florida. The builder referred me to Nassau Pools to build the pool, deck and install the fire pit. They charged me over 100k. The contact set the deepest part of the pool at 5 feet. They incorrectly built it to 5 1/2 feet. The pavers were discolored. The trek deck was not nailed correctly. When they removed the deck there was lunch from the workers , empty water bottle, the drain was not connected and improper support. The owner, sales person and their CEO came to my home to discuss these problems. The builder, a major publicly traded company attended but they were useless. The owner refused to properly make the repairs. He wanted to do a substandard repair. The owner became so angry when I refused his offer that he wanted to fight with me but other people held him back. He was removed him from my property and he was told if he returned that he would be arrested. Another company was brought in to fix the problems. Nassau Pools changed the depth of the pool to 5 feet. Need I say more. Recently, Greg from Nassau Pools contacted me to resolve issues due to lightning striking my pool equipment. He told me that there have been many positive changes at Nassau Pools and he wanted a chance to repair the relationship and help me fix the pool equipment. He immediately dispatched a senior person to my home to diagnose the problem. Within the next couple of days the parts were obtained and the problem was fixed. This senior person brought to my attention other potential issues and offered to resolve them. Over the next week he ordered the parts and implemented the upgrades. He did a very good job and he was very professional. In addition, Greg has offered to assist me with additional projects involving my pool and I look forward to working with him. I believe Greg is a stand up person and with the changes at Nassau Pools I can now confidently recommend them highly.

When I called to have work done on my pump that was still under warranty the guy came and tried to make me sign up for their pool service to honor and fix the problem. I told him I already have somebody and wasn't ready to switch. There's been many problems and many phone calls to fix things and they do not like to honor the warranty or send people out over and over to avoid actually fixing the problem.

After an exhaustive evaluation and competitive bidding process I chose Nassau. Best equipment. Best Materials. Best Process. Best Sub-Contractors. Most Flexible to my design requirements. Committed to 100% Customer Satisfaction. Sales (Adam) worked with me throughout the process ensuring continuity. Construction Phase (Osi) and Finish Phase (Brian) project managers always took the time to educate me on the process and provide oversight for the work. Kept to schedule. Cleaned up throughout the process. Quality workmanship. I had one "glitch" in the process that required rework - Nassau immediately responded, did the work to keep the process rolling and the customer satisfied. My neighbors had pool constructed at same time, they used the low cost provider - nothing but problems. So happy I chose Nassau!

I’ve had my pool for 7 years built by Nassau and they didn’t pack the dirt in good enough and the pavers sank a few times. I’m in need of a new expensive re-level again. They also installed a pool light that it takes an Jandy electrician and $400 to change when everybody else can change their own in 10 minutes for a lot less. They should have told me upfront. I am also on my fourth cheap Chinese pool pump motor. The digital screen went out on my cheap Chinese pool heater also. The best time to build a pool is when you are selling your house, otherwise it will nickel and dime you to death!

Top Notch Company & People!!! I bought a home in the Quarry without a pool. Decided on Nassau based on reviews, price, and Joe their salesman. I was in NJ 90% of the time! They not only got the job done faster than originally discussed, but with 0 change orders & 0 extra costs. Installing a pool is NOT an easy task, especially in FL with homes on top of each other. Were there a few small issues, of course, there probably always is. But they were taken care of quickly, professionally, and at 0 cost to me. Like it should be. Joe their salesman was always available to me, even well after the sale. Always there to provide status, answer questions, whatever I needed. Never once said, go to talk to someone else. Brian, the job supv, never once pushed me off or didn't answer me. Even a text sent on a Saturday night was answered. Even on SUNDAY!!! I have had pools installed in NJ previously. It truly was never this easy. I even pointed out 1 paver with a small dent in it. When I got home the next day, it was already fixed!!! They are that good. Also, I met the owner at their office and he was the nicest man & most thankful person I have ever met. What's funny, due to 1 review, I almost didn't go with them!!! Then it hit me. They have been doing this for 50+ YEARS. I am going to not use them due to 1 person??? What about the other 1,000's of happy people who don't post a word? When your happy, you don't say anything. When you are mad you tell the world. SOOOOOO glad I went with them. Thank you Joe & Brian & everyone at Nassau. Loving my pool!!!!

They do not stand behind their work. Won’t answer calls or respond to issues. Work does not meet expectations in any form from beginning to end. Do not use.