Agua Pools and Spa, Inc

It has been an absolute pleasure to work with Agua Pools--specifically Randy Berner and his team on a MAJOR pool renovation--new coping, decking, shell, spa, water falls, sun shelf, new equipment and screen. The execution of our vision has been exceptional, timely with attention to detail that exceeded our expectations. What a project...and even better, what an amazing effort and execution to deliver a special outdoor experience for our new home and our family. From the start of the process the communication of the plan and the progression along the way was superior. Randy and his team are absolutely "top shelf" and the very reason we have chosen to build our last two pools with him. We trust him at the highest level to do things right and deliver what we had in mind. We are grateful for a job well done! Talented, connected and great guy! Trust!!!

Absolutely terrible experience. We scheduled a consultation for a large pool resurfacing project—adjusted our work schedules to be available for them earlier in the week, and were promised a quote by Friday. Friday came and went with no call, no email, nothing. We tried calling several times, and no one answered or returned our calls. Finally, the following Monday, we received a call from their receptionist (who admitted she was new) just to be told they couldn’t take on our project because they “don’t have the staffing or ability.” Why even advertise pool resurfacing services if you can’t handle the work? Why waste our time coming out for a consult if you had no intention of following through? This was unprofessional, frustrating, and a complete waste of time. If this is how they treat potential customers, I can only imagine how they treat paying ones. I will never do business with this company, nor would I recommend them to anyone.

Agua Pools was Steller through the entire process of building both our pool and outdoor kitchen! This company wants to work, communicates, and delivers an amazing product in a timely manner. They told us about 4 months to complete both the pool and kitchen, and everything was done in 3 months! There was then a day of pool school and a month of them caring for the pool and tweaking water features and getting the chemistry right while you wait a bit for the pool to cure before able to swim. See pool and kitchen specs at the end of this review. All the various contractors they used along the way were kind and mostly did a good clean-up job. Give each of these various crews some Gatorade and treats, they love snacks...lol. Our pool manager Mark was incredible and made it all go smoothly, and if there is a bump in the road, you can rest assured Mark will make it right. In addition, we can say the same about Chris, the outdoor kitchen project manager! We are so incredibly pleased with both our pool and outdoor kitchen! Thank you to: Mark, our incredible pool project manager Chris, our amazing kitchen designer and project manager Bill, our awesome sales dude Diane, Julie, and Sean, our cool front office, and catch all go-to peeps. All the hard-working contractors through every phase of construction. We're going to miss a few names (forgive us): Ricky, Jacob, Mike, Bill, Brett, another Mike...lol and so many more. Please know your hard work will be enjoyed for years to come. We are already creating wonderful memories. We can't wait to get our tropical landscaping installed to finish it all off. Pool Specs: 15x30 5k gallon salt pool Aqua Pearl water color Blue Azure waterline tile Tiered sheerfalls (3) Sunshelf Bench lengthwise Therapy jets with blower Bubbler Multi-colored LED lights Pool screen tighter side mesh Electric heater Silver Mist 3D ledge stone Silver Mist travertine (French) Bulldoze coping Rounded edges Marker tiles Kitchen Specs: Kegerator (2 tap) Ice maker Two drawer refrigerator Sink Grill Super burner Trash/Recycle pull Extra storage drawers Silver Mist 3D ledge stone Granite countertops

If horrible customer service, not backing their poor products and or Installation, and not being responded back is what you are looking for then this is the right business to deal with ! Spent $4500 extra (Pre Covid price 2020) for tile on the spa and it looks horrible within 2 years ?! Not to mention the travertine that I constantly have to reset because they are always coming loose or uneven. The list goes on that I could have easily blasted this company for while the build was being done but the tile and them not backing it up was the final straw. Please reach out to me if you have any questions or want to know more on why NOT to do business with Agua Pools.

When looking at pools we were very impressed with Agua Pools and their showroom in St. Johns. However, we were reluctant because of the BBB review that a couple of people posted. After speaking with our Salesman (Ryan) and reading numerous google reviews of how people were very happy, we decided to move forward with Agua Pools. I can't say enough how impressed and happy we are and how our pool turned out. Everyone at this company is professional and honest from our Salesman (Ryan) to our Project Manager (Ethan) to all of the subcontractors. We signed a contract in March and they started when they said they would in May. They said it would take 3-4 months and it did. They finished in July. Every step of the way they did what they promised. Ethan was available any time we called to ask questions and he was professional and patient. After they fill the pool, they have someone come out every few days to manage the pool for the first month until they turn it over to your care. I am very happy with Agua Pools and have referred friends and family to them. My brother in law is starting his pool with them soon because he was so impressed with the way ours turned out. Don't be swayed away by the BBB complaint - sometimes people cannot be pleased no matter how much you try to do for them. This company is GREAT and I am so happy we decided to use them.