Epic Pools, Inc.

Who they are

Epic Pools works out of Silver Palm Road in Jacksonville Beach, Duval County. Their Florida contractor license, CPC1457438, was issued in March 2007 and is current — nineteen years of unbroken certification. The domain has been registered since 2010. They describe themselves as family-owned, which is their own account and not something the public record settles. One practical note: alongside their own address they publish an email belonging to a pool-marketing agency, which is their web developer's rather than theirs — use the address on their own domain.

What they build

New pool construction, renovation of existing pools, repairs, ongoing pool service, spas and hot tubs, water features, outdoor living work, and commercial pools alongside residential. Eight lines, none with a page of its own. They advertise both a lifetime warranty and a three-year warranty, and neither can be confirmed by any public record — two tiers means the detail matters, so ask which covers what, in writing, and what voids each. They publish only seven project photographs, which for a nineteen-year-old builder with a very strong review record is an unmaintained gallery rather than a warning sign; ask for a portfolio. They also describe themselves as premier or number one, which is not a position anyone holds on the record.

Where they work

The Jacksonville beaches and St. Johns, and this is one of the better-documented service areas on the list. They publish their own written pages — written for each place rather than one template with the name swapped — for Jacksonville, Jacksonville Beach, Atlantic Beach, Ponte Vedra Beach, St. Johns and St. Augustine. Six places across Duval and St. Johns counties, and a real footprint rather than a claim to cover the state. They keep short weekday hours, nine to four, and are closed at weekends, so arrange a site visit in advance. Their home page was updated in June.

What the record shows

Google has them at 4.7 from 108 reviews, comfortably above the 4.52 Florida average, and the interesting thing is not the number but its consistency. Five separate praise themes clear our reporting floor here — professionalism named by seven customers, build quality by seven, design help by five, communication by four, and keeping to schedule by four. That is more than any other builder on this list, and it matters because those five between them cover every stage where a pool project normally goes wrong: the design, the talking, the timetable and the finished article. A high rating tells you customers were happy; five distinct themes tells you they were happy about different things, which is much harder to achieve and much harder to fake. Keeping to schedule is the one worth underlining — running late is the single most common complaint in this trade, and four customers went out of their way to say it did not happen. There are no negative reviews on record at all, and no complaint theme to report: across 108 customers we found nothing to warn you about, which is rarer than a high score. The honest cautions are documentary rather than about the work. Two overlapping warranty claims need reading before you sign, insurance is not something anyone outside the company can verify, and seven photographs is not enough to judge a nineteen-year portfolio. Get the paperwork and ask for the pictures, and this is one of the strongest profiles here.