Flagstone Pools & Pavers, Inc.

We had an excellent experience with Flagstone! From start to finish, the team was professional, communicative, and truly dedicated to delivering a top-notch result. TJ was fantastic to work with—his creativity and attention to detail during the design process made all the difference. Kim, the owner, was incredibly responsive throughout the entire project. We absolutely love our new pool and couldn’t be happier with the outcome. Highly recommend this company to anyone looking for quality work and outstanding service!

It has been two years since my pool was completed, and I realized when I sold my house that there was never a final inspection. It has been two months since I closed on my house and I still haven’t received all the money from the sale due to the pool, not being inspected. I was promised by Kim more than a month ago that everything was in the works but still nothing and no money. A reputable company does not leave an inspection open two years after completing a project.

My wife and I are absolutely thrilled with Flagstone Pools, from the elegant design, to the easy process, and especially our gorgeous pool. Flagstone Pools is the perfect size for a pool contractor. They are big enough to have the resources and expertise to build a state of the art pool, yet small enough that you get personalized service. The design process was surprisingly easy, and Kim walks you through the paperwork. On site, you deal directly with the owners, Scott, and his son Jake, both of whom respond quickly to texts/emails and are easy to talk to in person. They oversee the whole process from start to finish. About halfway through the project, I had a long list of details that I wanted to discuss with them. I felt I was being a little too picky, but they said, “Please, we want to hear about everything - our goal is to build your dream pool”. They addressed every last detail and indeed, we now have our dream pool that exceeded our expectations! They told us they would complete the pool in 6 to 8 weeks after they got the permit and all of our friends said it would never happen. Well, 6 weeks and 2 days after they started, we had water in the pool. I was pleasantly surprised when Scott personally came to the house time and time again even after the pool was completed to make sure the chemicals in the pool were at the right level, and stayed at the right level. With Flagstone Pools you get personal service, attention to detail, a beautiful design, and a quality pool for a fair price. Contact Flagstone Pools and you can have your own dream pool!

Our experience was such a disappointment. Kim is an extremely poor communicator. Constant excuses throughout the process. She uses subcontractors that don't give you a business card so you have no idea who is doing the work on your pool. We had our pool interior refinished last October. We started noticing issues with the finish in March. She ignored multiple text messages. We finally reached her on the office phone. After a week we called her again and she said the finishing contractor would be out tomorrow. He never showed. We have since tried to contact Kim and she has now ghosted us. We supposedly have a warranty on the finish of our pool, but what good does that do if your contractor refuses to provide customer service after job completion? We have now hired another company to deal with the issues. We would give her negative stars if we could.

What a great group of professionals to deal with. From TJ in sales, to Kim and Scott delivering on the construction, it was an excellent experience. They weren’t the cheapest but from a value and quality perspective, they exceeded our expectations. From permit approval to final inspection it was about 6 weeks. I’m sure they won’t promise that, but that was our experience. There is something to be said for being able to speak with the owner instead of calling a corporate office or dealing with an untrained customer service representative. I would highly recommend Flagstone Pools.

Emailed them to set up an estimate, but never heard back. I am using another company now.