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Pool & Patio Works LLC

Pool & Patio Works LLC

📍 Florida, FL
★ 4.4
46 Google reviews
6.7/10
59permits
2025since
Jul 2026updated
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Reviews

What customers say — Google is the largest, most representative sample.

Google
4.4 · 46
Yelp
3.6 · 5

Source: Google / SERP · Jul 2026.

How They Compare

Against typical Florida pool builders.

Google rating 4.4 (avg 4.4)
Permits on record 59
Years online 2025

Reviews Worth Reading

Real quotes from public Google reviews — the praise and the critical, as posted.

★★★★★john cunningham · Feb 2025Google

February 17, 2025 Update: It has been 16 months since the completion of our pool, patio and lanai. I think it is worth mentioning what happens AFTER the pool is turned over, and the company has been paid. Pool and Patio has provided exceptional service both during our one year warrantee, and even after the warrantee expired. A few of the items were settled travertine pavers, a PVC return leak, and stuck valve on the spa. Each request was promptly addressed and repaired within days. This is a small enough business to have access to the owner, but enough experienced staff to do the work professionally. If you're looking for peace of mind this is the pool company. June, 2024: Normally when we select a project of this scale we solicit multiple quotes. Because the pool, spa, patio and lanai are such a critical part of our outdoor Florida living we selected Pool & Patio based on our level of trust. We are so glad we did. They educated us on the entire process, and we worked closely on a custom pool design. We have limited space and used every inch to create a perfect oasis. Pool and Patio delivered a seamless installation experience for us. There were slight adjustments that needed to be made upon completion. Pool & Patio finished the punch list before we had to ask. In the end we couldn't have been happier with the result. Our sliding glass doors open on to the patio, outdoor kitchen and pool to define our home. If you're considering a pool I would highly recommend this company.

★★★★★Blaine Metzger · Jun 2025Google

My wife and I are very satisfied with the work Pool and Patio Works performed on our pool renovation in April/May of 2025. The completed project resulted in an impressive look of the lanai area, pool, spa and waterfall. We would highly recommend this company. Kyle met with us initially to discuss in detail our project requirements. Kyle was easy to work with as we went through the quoting process, some revisions to the quote as the result of our selections of the lanai marble, pool tile, the finishes to the inside of the pool, spa, spa waterfall, etc. We had a specific starting timeline that we wanted them to commit to, and they kept their word and started on that exact day. Travis oversaw the work, supplying a timeline at the beginning of the project listing the work that was to be accomplished each week. They met each milestone and completed the project on time as they said they would from our initial meeting. Travis was also easy to work with, keeping us informed as the project proceeded as well as soliciting our input when a decision needed to be made. Each of the crews that they employ to perform the various aspects of the renovations are very skilled and talented at their professions.

★★★★★D.J. Dart · Sep 2024Google

Absolutely Outstanding Service and Expertise! We couldn’t be more thrilled with the work done by Pool And Patio Works, LLC. After a previous contractor abandoned our pool project, we were fortunate enough to find this incredible team. Not only are they experts in pool building and construction, but their professionalism, courtesy, and timeliness truly set them apart. From managing the scope, budget, and schedule flawlessly to always responding promptly to any questions, their dedication and attention to detail were exceptional. They completely turned our project around, creating a stunningly beautiful pool that exceeded our expectations. We were so impressed that we’ve also hired Pool And Patio Works for our weekly pool cleaning. They consistently arrive on time, keep us informed of any concerns, and provide the best solutions for maintaining our pool. Pool And Patio Works is a shining example of outstanding customer service and exceptional craftsmanship. Travis and Kyle, in particular, have been an absolute pleasure to work with. I highly recommend them to anyone looking for top-notch pool services.

★★★★★TMB · Sep 2023Google

If you are looking for a pool contractor, look no further than Travis and his team at Pool and Patio Works. I had reservations about taking on this project but after seeing the finished product, PPW gave my wife and I exactly what we had envisioned. Travis gave us a timeline of when and what would happen throughout the project, and finished the pool when he said they would finish. He was also was very honest and told me what he would, and would not do, rather than just telling me what he thought I wanted to hear. His workers craftsmanship is second to none, and you can tell they take pride in their work. Not to mention, they are very respectful and cleaned up the job site best they could after each days work. I could go on about how please we are, but I will end with this. It is gratifying to finally find a contractor that does what he says he’ll do, in the time he’s says that he’ll do it, within the cost he says it will cost.

★☆☆☆☆Richard Adiska · Aug 2023Google

After years (about 5) of being a loyal customer, a route manager took it upon himself to vilify me in the most disrespectful way through an Email over a complaint I had with one employee in the billing department. Instead of calling me to resolve the issue he sent me a nasty email. And his final action is what leads me to this review. He pulled the technician from my property without notice. I always had a great experience while the owner was involved with day to day operations. Then all a sudden unacceptable problems started to happen. Missed weeks that caused the pool to turn green. Being charged for a broken pump item after the technician told me he broke it by accident. That is when the new lady in billing started with shady billing practices. The only reason I believe that a route manager would have been angry to respond over a complaint is they must be more than coworkers. But to stop servicing a customer over a complaint is absolutely bad business. Only my opinion. After years of being with the gentleman who started this company and was excited to watch grow it's hard to say I can no longer recommend them to anyone. This was a perfect example of what will happen when you put money before the people who pay it.

★☆☆☆☆Karen M. C. · Jan 2023Google

Terrible company - stay away. Unprofessional and dishonest. Contracted to resurface pool and replace pool / patio channel drains. Continued lies about when they would be coming out to do the work. No show, no call 3-4 times before they finally, sent two gentleman out to do some work - neither spoke English so could not communicate with them. They took the old tiles off and put the new tiles on (never completely drained the pool so pool was left with water, tiles and debris), never grouted the tiles and attempted to charge me for 95% of the work. The contract required 50% after demo, the tiles removed was the only demo completed. The rest of the pool was not touched and the patio drains not touched. The contract required after tile and grout a 20% payment but they attempted to charge me 80% not 20% even though the services for the next payment had not been completed. Had to get an attorney involved after the sales person tried to bully me into paying and told me he didn’t expect me to understand about pools. They refused to respond to me or my attorney.

Source: public Google reviews. Quotes appear as posted by their authors.

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Standing & Verification

Official-record checks from FL DBPR, permit databases and state records.

Actively permittingRecent permits on file
✓ Verified
Licensed contractorFL DBPR record confirmed · CPC1458952
✓ Verified

Sources: Shovels.ai (permit data aggregator) · Google (reviews) · Wayback Machine · FL DBPR · Sunbiz

Permit Track Record

License-verified against Shovels' Florida permit database — matched to their DBPR license number, not a fuzzy name guess.

59permits on record
Pools permitted per year

Year-by-year data not yet mapped.

What they pull permits for

Work-mix data pending.

Source: Shovels permit database, matched to DBPR license CPC1458952 · verified Jul 2026. Found a mistake?

License & Credentials

Florida state contractor license & scope of work.

✓ FL DBPR record found
License #
CPC1458952
Type
Certified Pool/Spa Contractor
Status
Active
Qualifier
Kyle D Waters

Scope of work & exact number verified on FL DBPR.

Ownership

KD
Kyle D Waters
Owner / license qualifier · FL DBPR

Confirmed on FL DBPR

Project Photos

Portfolio photos — what this builder's work looks like.

📷Their portfolioPhotos from poolandpatioworks.com

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About Pool & Patio Works LLC

Discover your dream oasis with our all-inclusive custom pool builder in Naples, FL. As a top custom pool builder, we promise luxury without compromise.

Read more ▾

Company Snapshot

Naples-based Pool & Patio Works holds license CPC1458952 under qualifying contractor Kyle D. Waters, active since 2025.

Specialties & Service Area

The company's a documented permit history on file include new pool construction, spa additions, and renovation work, with recent project values running well above the norm for this dataset — several recent permits list estimated costs between $85,000 and $284,000. Six permits are currently open, indicating active work in progress alongside a customer history that dates back further than the current license suggests.

What Customers Say

The reviews for Pool & Patio Works split cleanly along a line: construction reviews are excellent, and after-the-sale service reviews are not. On the build side, multiple detailed reviews name Kyle (the qualifying contractor) and project manager Travis specifically, describing on-time, on-budget custom builds — one reviewer returned 16 months after completion to report that warranty repairs were still handled promptly. On the other side, a separate cluster of reviews describes frustration with the company's pool cleaning and maintenance service and with post-project billing: unreturned calls, missed appointments, and in a couple of cases, disputes over what percentage of a contract had actually been completed before a payment was requested. The aggregate rating — 4.4 stars from 46 reviews — reflects that split rather than a uniform experience.

Bottom Line

If the scope of work is new construction or a major renovation, the reviews here are genuinely strong. If it's ongoing pool maintenance or a smaller service call, the record suggests asking pointed questions about communication and scheduling before signing on.

Credentials & Recognition

FSPA/PHTA certifications & awards when on file.

CPC · top FL pool credential FL State Licensed

FSPA membership · PHTA/CPO · manufacturer certs surfaced when present.

Pool & Patio Works LLC — Frequently Asked Questions

Answered from public records.

Is Pool & Patio Works LLC a licensed and insured pool builder?

Pool & Patio Works LLC holds an active Florida state contractor license (CPC1458952) verified against FL DBPR. Always confirm current licensure and proof of insurance in writing before signing.

How long has Pool & Patio Works LLC been building pools?

Public records show a documented permit history on file, state-licensed since 2025.

What areas does Pool & Patio Works LLC serve?

Based on permit records, Pool & Patio Works LLC builds across its Florida service area.

How do I verify a pool builder before hiring?

Check: (1) active FL license on DBPR, (2) real permit history with the county, (3) genuine reviews across platforms, (4) fair pricing. This profile gathers all four from public records.

Does Pool & Patio Works only build pools, or also handle patios and lanais?

Based on its name and customer reviews, it handles full outdoor-living projects — one detailed review described a combined pool, spa, patio, and lanai build with custom pavers, not just the pool shell itself.

Does Pool & Patio Works provide support after the pool is finished?

One reviewer reported that 16 months after completion, the company promptly repaired warranty items including settled pavers, a PVC return leak, and a stuck spa valve — suggesting active post-completion follow-through.

What's a recurring complaint theme worth knowing about Pool & Patio Works?

Two separate reviewers flagged rude interactions, generally described around billing or office communication rather than the construction crew itself, which multiple reviews describe positively.

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Sources & Verification

Every figure traced to a primary source.

Shovels.ai (permit data aggregator) · Google (reviews) · Wayback Machine · FL DBPR · Sunbiz