Right Choice Pools & Spas Inc

We recently had our pool renovated with new plaster, tile, and decking, and we couldn’t be happier with the results! From start to finish, Chelsea and Matt were professional, reliable, and detail-oriented. Their team worked efficiently and Chelsea kept us informed throughout the whole process. The new plaster looks flawless, the tile work is stunning, and the decking completely transformed our backyard. Their craftsmanship and dedication to quality were evident in every step. If you’re looking for a trustworthy and skilled pool builder, I highly recommend them!

BUYER BEWARE - DO NOT HIRE THEM. Unfortunately, we hired right choice pools in June of 2023 before we reviewed all of the negative reviews about them and before we learned that they had been sued so many times in several different counties for construction defect and breach of contract. We, too, are in the process of suing them now also. They have caused over 100,000 in damage to my property and are in breach of contract. Did I mention – they are NOT done with my pool project. They refuse to finish the job They show up sporadically, if at all. Months go by and no one shows up to work. If they do work – it is for a few hours one day per week. If they quote 12 months to finish – this means at least 36 months. If they quote you a price, triple it. I am in the process of suing right choice pools and Matt, personally, for construct defect, fraud and breach of contract. Matt is NOT a contractor. He has NO CLUE what he is doing. Everything they do is unorganized. They do one thing, and it creates 5 more problems. Zero coordination. There is no project manager. My lagoon shaped pool is not symmetrical – they do not care about doing what you want – all they care about is suckering you into giving them money – then they do what is the cheapest for them. There is plaster all over the pool tiles. They refuse to fix it. There are holes/gaps between the pool tile wall and coping. They refuse to fix it. The coping does not match. The patio tile/decking looks awful. There are areas next to the decking where they poured 6 – 8 inches of concrete and left it there – so I have gaps between the decking and the grass. The decking stops about 1 inch to 2 inches from my house – there is a gap there too that they filled with sand. Their excuse is that my house is crooked and they refuse to fix it. We had to do the pool steps twice because it was not even the first time. We had to do expand the deep end of the pool twice because they cut it short the first time. Did I mention WE STARTED IN JUNE OF 2023 AND WE ARE NOT DONE. I paid right choice pool to put in a rock waterfall in – they choose the ugliest one – did not allow me to approve it – they installed it – of course, it did not work. It was not installed properly either. It took months and months until they finally removed it. Matt should have hired a professional – an expert – to install it. But he tried to install it himself. Need I say more. I prepaid right choice pools to install commercial grade automated tiki torches. They bought manual torches (because it was cheapest for them). They had to return them. I was forced to order the tiki torches and pay for them myself as right choice pools was incompetent to do so. It took months for right choice pools to return the monies they charged me to purchase the torches. Now right choice pools is refusing to install the tiki torches even though installation is specifically referenced in the contract. My guess, is they have no idea how to install them as clearly they are in the wrong business. They charge excessive fees and provide crappy service. All they care about is taking your money. Please – hire someone else. Do not waste your time or energy with this company. You will be sorry. If We could give them 0 stars we would.

We love our Pool and Spa! RCP and staff were amazing throughout the entire process from beginning to end. Any construction at your home can be a bit unnerving, but Matt and everyone at RCP ran a very smooth and painless operation at our home and we thank them for that. We now have the most beautiful pool and backyard in the neighborhood. Thank you RCP!

We had a very disappointing experience with this pool company. Initially, they were responsive and seemed reliable, but after we paid the deposit and they secured us as customers, that changed completely. First, the job took two years to complete, and it became a hassle to get them to honor the contract. Now, we have discovered that the pool is leaking and the water heater is not working. We have called and messaged them numerous times, but they do not respond. It is incredibly frustrating. I hope they can improve their customer service and communication; otherwise, I cannot recommend them based on my experience.

Right choice Pools has transformed my backyard to a beautiful oasis. We love our pool and couldn’t have asked for anything more. The staff was very responsive in addressing all my concerns and delivered on my expectations. The communication was excellent. Rcp is a family owned pool company that takes pride in their work and making sure it is completed as promised. I recommend Rcp a 100x over. Thank you to the Rightchoice Pools family. Roz and Bella