Water Pools Tampa LLC

Reply to: Tampa Bay Owner: Sir, It would be in your best interest to take a serious look and inquire "HOW" after a pool customer contracts with your company....they are treated. My pool is still being built and every time I ask a comment or draw attention to shoddy work, My pool project gets delayed. If you will not address my questions and concerns "while" my pool is being built and you are taking my money...would you once I have paid in full? I wish I had this info before signing on....its simple questions...none you can deny...and none you choose to address head on by your answer. I am aware you have little control over your outside contractors who have built every inch of my pool so far, BUT you can Be more diligent/quick response in reference to your office staff/ project managers communication (lack of it) treatment/respect of your pool customers. Sam, Current Tampa Bay Pool Customer Ask yourself these questions before choosing this company. 1)If you have never built a pool and your needing good advice, direction and guidance....Do not hire Tampa Bay pools! 2) if you cannot be home or available everyday from 1st day of dig to last day of inspection...Do not hire Tampa Bay Pools! 3) if you want ALL your questions/concerns answered in a reasonable time frame...and most times answeted at All......Do not hire Tampa Bay pools 4) if you expect decent customer service from office to project manager...if you expect when " they" make a change they adjust the price accordingly.....do not hire Tampa Bay Pools. 5) if you expect the contractors to leave your property in a decent condition and have Project manager hold them accountable for picking up garbage and not leaving tons of packaging/plastic/globs of cement in areas that have nothing to do with your pool.....Do not hire Tampa Bay Pools 6) if you dont want your sprinklers and wiring no where near pool equipment pulled up and unnecessary damage to lawn...Do not hire Tampa Bay pools. 7) if you cannot document Every conversation/concern/inquiry via text or email....Do not hire Tampa Bay Pools. 8) if you need to know "exactly" when contractors will show up...And they will just show up and walk onto your property or sit on the edge of shell and then leave without doing any work....Do not hire Tampa Bay Pools 9) if you find you want to add on anything after signed contract and do not want to get taken....Do not Hire Tampa Bay Pools. This company charges 1st class prices for sloppy, inadequate, disrespectful, inconsistent, poor quality, inconsiderate, used car saleman treatment....if you want an experience that matches their pool prices 65k and over....Do Not Hire Tampa Bay Pools.....

This has been a miserable experience from the minute we signed the contract. They delayed the start by not being able to provide an itemized list of work to be completed for our bank (have to admit they did finally comply after several conference calls and month later). We've been insulted by the superintendent, who claims we are needy because we asked questions about the process and quality of work. Before deciding to go with Tampa Bay Pools we spoke with all of our neighbors and watched several pools be built by other contractors within our development. We've never witnessed as much garbage being left on anyone’s property as Tampa Bay Pools has strewn across our entire back and front yard. When asked the superintendent stated leave it there. Its a construction site the HOA can't do anything about it. This was a complete disregard for our preference or concern for keeping our lawn and property looking respectful. We signed a contract with them for 4 draws, we signed a loan with our bank for 4 draws at the request of Tampa Bay Pools and Tampa Bay Pools is now requesting to be paid 5 - 6 times which the inspections have to be paid for. Each time they have requested a draw we have had to spend weeks pointing out sub-par work done by sub contractors who are unsupervised. Even still we complied with their requests and now they have still not finished and they are out of draws/inspections. So we've attempted to discuss this with the owners and managers to no avail. They will not return our emails, texts or any other forms of communication. Unfortunately we are now held hostage with an unfinished pool with a yard full of garbage. If you are considering a pool contractor please make sure they have an adequate number of employees to service how many jobs they have, they have no liquidity issues, check all ratings and reviews and if nothing else make sure clean up, draws and inspections is spelled out in the contract who is paying for any extra and ensure they have some kind of communication plan because Tampa Bay Pools couldn’t pass any of these prerequisites. Customer service is non-existent, communication is lacking, absolutely no quality control and you have to spend more time supervising the superintendents than enjoying the process and what should become your backyard paradise.