Blue Haven Pools & Spas

We had an amazing experience working with Robert on our pool project. From start to finish, he was professional, responsive, and truly went above and beyond to keep everything on track. Anytime we had a question or concern, Robert came by either the very next day—or even the same day—to assess the situation and make sure it was handled. One situation in particular really showed how much he cares about his customers. The company that did our final grading left a pretty large dirt slope toward our pool, and after the first big rainstorm, all of that dirt washed directly into the pool just after it had been filled. We were devastated, but Robert came by and spent seven hours personally cleaning the pool and filter so we wouldn’t have to pay to have it drained and professionally cleaned. Robert’s dedication, work ethic, and commitment to making things right are unmatched. He truly went above and beyond for our project, and we couldn’t be more grateful. We highly recommend him to anyone looking for a pool contractor!

Cannot Recommend - Deceptive Sales Practices, Poor Quality I cannot recommend Blue Haven Pools based on my $100K+ experience. Salesperson (Juan G) made verbal promises about sod replacement, electrical work, and property restoration that never appeared in contract. After construction, they hid behind "no oral representations" contract language. Multiple employees' reactions suggested I wasn't the first customer to experience this pattern. **What We Were Promised vs. What We Got:** I discussed requirements with salesperson Juan G.: sod replacement, electrical for backyard lighting, autofill port. When reviewing contract, I questioned why these weren't listed. Juan assured me they'd "replace/repair anything they tore up" and electrical/autofill were "included as part of pool equipment." Post-construction, Blue Haven initially refused, citing "no oral representations made except in contract." **Electrical and autofill were eventually installed - but only after I threatened to terminate the contract mid-project.** Mike C. agreed to cover electrical at their expense and split autofill (I paid half). **If these were truly "included," why did it take termination threats?** They weren't included - they were damage control. Sod? Same promise, complete refusal. Difference? Pool was done and they had final payment. No leverage. **Project Management Disaster:** - Original PM (Steve) terminated mid-project; replacement absent a month - he quit and I never saw another PM. Just abandoned. - Weeks/months with zero work, no communication - Not a single timeline milestone met except dig - French drain destroyed, encased in concrete - Foundation exposed with disconnected downspout during rain - hired specialist for damage assessment - Hit 4" pipe, only "verified" not sewer by having me flush toilet, capped it without calling city **Quality Issues:** - Tile work sloppy - still cleaning/repairing grout months later - Pavers torn up/re-laid due to poor quality - still cracked/chipped throughout - Coping has saw marks and scratches noted by PM, pool specialist, me - never corrected - Pavers laid without base material or polymeric sand - sand mostly washed out now. - No acid wash before plastering - I noted it and was told "it's fine" - Pock marks throughout plaster after curing - Issues documented by their pool specialist never corrected **I'm Paying Twice Rather Than Using Warranty:** Hired other contractors to fix pavers and coping rather than let Blue Haven touch them. Don't trust them. Would rather pay twice than risk them making it worse. Emailed about plaster pock marks and to buy additional pavers - both ignored. Warranty worthless if they won't respond once they have your money. **Only Bright Spots:** Mike C. listened and helped after I threatened to fire them. Only reason I didn't walk. Screen contractor (Shawn) did spectacular work. Pool specialist (Dave) was knowledgeable, patient. Even he was disappointed with installation quality, documented issues never corrected. **My Mistakes:** 1. Trusted verbal promises vs. getting everything written 2. Didn't read every contract clause carefully 3. Ignored mediocre online reviews 4. Didn't demand recent references **Bottom Line:** Blue Haven: salespeople make verbal promises not in contracts, then cite clauses disclaiming oral representations post-construction. Ethically irresponsible. When you'd rather pay another contractor to fix their work than use warranty, that says everything. Pool finished - concerned about future plaster problems (skipped acid wash, pock marks). Deceptive sales, abysmal project management, poor quality, post-project non-responsiveness - cannot recommend. **Would I use them again?** Never. **Would I recommend them?** No chance. Many reputable pool builders in Florida don't operate this way. Learn from my $100,000+ mistake. *Note: I own my part - should have read more carefully and not trusted Juan. Sharing so others avoid same lesson.*

Mike and his team recently repaired several cracks in our spa under warranty—issues that had unfortunately gone unresolved by the previous owner of the franchise. From start to finish, Mike was responsive, professional, and committed to making things right. The team completed the repairs on schedule, communicated clearly throughout the process, and delivered excellent workmanship. It’s refreshing to work with a company that not only stands behind its products but also follows through on its promises long after the original installation is complete. We are extremely pleased with both the quality of the repairs and the outstanding customer service we received. Mike and his team take pride in their work, and it shows in the results. I would highly recommend them to anyone looking for a company that values integrity, reliability, and customer satisfaction. Thank you, Mike, for your dedication and professionalism. Brian & Molly Lemieux

Used Blue Haven in The Villages. Absolutely terrible experience.

If I could give more than 5 stars, I would. I got a few estimates when I started this process. All were pretty comparable. For me, it came down to comfort level. Amber, our pool designer, is awesome! We must have changed our design 20 times. She was patient, understanding, and I couldn’t have gotten the pool I am getting, without her expertise and insight. In the beginning, she was the reason we went with Blue Haven!!! Our build started Nov 20th. Since that day, they have been so professional and efficient. I figured there might be some bumps in the road but it is 100% how it is handled, that makes all the difference. Travis, the construction supervisor, was very easy to work with. He was always available. Always responsive. Always resolved our concerns, if we had any. On a few occasions, we would see Dave, he would inspect the project with Travis. They were here the whole way. If you are looking to build a pool, you will not find a more trustworthy, honest, hardworking group of people. Blue Haven is the company to build your next pool. You will not regret it!!

3/28 Final Update: Mike and the team have come out to resolve the outstanding issues with our pool. We had some issues along the way but I appreciate them owning the communication mishaps and making this right. ———— Update: I wish I could say that things ended the way they began but unfortunately that was not the case. This build process was a complete mess. Communication was awful, and there were a million mistakes made that we’re still dealing with after our build was completed. We’ve had a leak that went without repair or any follow up for over a month. I’ve been telling my builder about cracked stacked stone for over three months and they still have not resolved this. A pool is too expensive to go with a company that doesn’t stand behind their product. —————— My family and I have been working with Roland Williams on our pool and patio design and I couldn’t be more thrilled with the progress! Bill Bradshaw created a design that we fell in love with, and Roland has led his team flawlessly! We received several pool quotes and we’re extremely happy that we landed on Blue Haven. The communication and attention to detail has made this process seamless!