Reviews
What customers say — Google is the largest, most representative sample.
Source: Google / SERP · Jul 2026.
How They Compare
Against typical Florida pool builders.
Reviews Worth Reading
Real quotes from public Google reviews — the praise and the critical, as posted.
We signed our paperwork to start our pool and spa 8/2021 and our pool was completed 8/2022. Given the economy and the issues with materials this was understandable and the pool was worth the wait! We have one of the nicest pools in our community and can really see the care and quality difference between our pool and some of the homes that went with the home builder's pool company or even other pool companies. I am so happy we went with Blue Haven. Joe was always friendly and Mike the owner cares about the quality his company puts out, he came and checked on the progress multiple times. This is our first pool and we had quotes from two other companies, Blue Haven had the best price for our design and the quality is truly substantial. I believe that if the economy was not the way it is now our pool would have been completed sooner, the hold up was mostly the screen enclosure. But again it was worth the wait and I would recommend Blue Haven Pools & Spas to anyone looking for a luxurious pool. Thank you for the beautiful pool we love our backyard and so do alot of our neighbors. ***Update*** I wanted to post an update, my original post was over a year ago, today is 11/10/24. We had a few small leaks since the completion of our pool and some issues with the pool heater, Blue Haven helped us eachtime to get things back working properly. A few months back I learned that the management changed when I contacted them regarding another leak, at first I was told by the service guy, that we had to figure it out on our own now that the company had management changes. This was a shock because I had never has issues before, so I asked for the manager to contact me, because as a customer who was experiencing a leak in the same place, I felt it should not be on me. Mike the new Manager called and he was just the BEST person I ever worked with, he let me know that the staff was just confused due to the changes and assured he would get my leak taken care of. Not only did Mike keep his word to get a leak company out, he called me after they fixed the leak to check and see how the pool was doing, he even took it a step further and came out to visit and check my overall pool health, which was much appreciated. Mike is the definition of a great leader you can see he cares about his customers. I hope Mike is still there, as it's been a few months since he helped us out but my dad passed away shortly after and life got hectic, so I didn't get to post this review sooner. Overall I'm still satisfied with our pool, it's still beautiful and the customer service I received after the management change makes me continue to feel good about my choice going with Blue Haven Pools. If I build another pool I will 100% use them again!
WOW Where do I even begin? What an amazing experience. I started off working with 4 different pool companies after meeting Bill and having him come to my house. It was a no-brainer that he was gonna be the designer of my pool,Bill I wanted to personally thank you sir for being patient with me and listening to everything that I wanted you nailed it.Thank you, Lindy and Amy as well. I made some last-minute changes here and there and you guys were there for me every single time without a problem. I appreciate you Lindy. To all the guys That were out at my house from the very beginning to the guys that started digging the hole to the very end, Irving, Mike Jacob, Dave, I know I’m missing a few guys, but you and your teams were professional and did an awesome job. Thanks to every single one of you. Mike, the general manager, thank you, sir you were always there when I needed you which wasn’t much lol because you have an awesome team and they did a fantastic job thanks. To my project manager Roland, these last 4 1/2 months I felt like we became family. This is the most kindest, sweetest and professional guy you’ll ever meet. You were always there when I made a call or text to you. Thank you, sir, for making this a wonderful experience. Once again, thank you to the entire blue Haven pool team everybody was amazing. I did not have one complaint. I highly recommend these guys to build your pool. You won’t be sorry thanks again guys. I’m trying to upload pictures of my pool. I’m having some issues soon as I figure it out. I’ll put some on here. It turned out beautiful. George staley
If I could give more than 5 stars, I would. I got a few estimates when I started this process. All were pretty comparable. For me, it came down to comfort level. Amber, our pool designer, is awesome! We must have changed our design 20 times. She was patient, understanding, and I couldn’t have gotten the pool I am getting, without her expertise and insight. In the beginning, she was the reason we went with Blue Haven!!! Our build started Nov 20th. Since that day, they have been so professional and efficient. I figured there might be some bumps in the road but it is 100% how it is handled, that makes all the difference. Travis, the construction supervisor, was very easy to work with. He was always available. Always responsive. Always resolved our concerns, if we had any. On a few occasions, we would see Dave, he would inspect the project with Travis. They were here the whole way. If you are looking to build a pool, you will not find a more trustworthy, honest, hardworking group of people. Blue Haven is the company to build your next pool. You will not regret it!!
I had an incredible experience with Blue Haven. Starting with Tom who came to my house. He provided us with a very detailed breakdown of the cost for our pool. They are not the cheapest or most expensive pool company out there. Their price is just fair. Moving on to construction, that’s when I met Robbin. He was the project manager of my pool and I could not have been in better hands. He was incredible. Communication wise, there was not a single email I sent to him that went unanswered. He was on top of the progress of my pool. At every stage, he came and took pictures. This is a person who really cares for his clients and who strives to deliver a well constructed pool. He has surrounded himself with a really good team. My project started on October 24, 2023 and I was filling up my pool on February 15, 2024. Steve, who is in charge of fixing minor details has been great as well. He responds to concerns very quickly and cares to make things right. My family and I are incredibly happy with the work done, and we recommend Blue Haven 1000%. Thank you guys!
Cannot Recommend - Deceptive Sales Practices, Poor Quality I cannot recommend Blue Haven Pools based on my $100K+ experience. Salesperson (Juan G) made verbal promises about sod replacement, electrical work, and property restoration that never appeared in contract. After construction, they hid behind "no oral representations" contract language. Multiple employees' reactions suggested I wasn't the first customer to experience this pattern. **What We Were Promised vs. What We Got:** I discussed requirements with salesperson Juan G.: sod replacement, electrical for backyard lighting, autofill port. When reviewing contract, I questioned why these weren't listed. Juan assured me they'd "replace/repair anything they tore up" and electrical/autofill were "included as part of pool equipment." Post-construction, Blue Haven initially refused, citing "no oral representations made except in contract." **Electrical and autofill were eventually installed - but only after I threatened to terminate the contract mid-project.** Mike C. agreed to cover electrical at their expense and split autofill (I paid half). **If these were truly "included," why did it take termination threats?** They weren't included - they were damage control. Sod? Same promise, complete refusal. Difference? Pool was done and they had final payment. No leverage. **Project Management Disaster:** - Original PM (Steve) terminated mid-project; replacement absent a month - he quit and I never saw another PM. Just abandoned. - Weeks/months with zero work, no communication - Not a single timeline milestone met except dig - French drain destroyed, encased in concrete - Foundation exposed with disconnected downspout during rain - hired specialist for damage assessment - Hit 4" pipe, only "verified" not sewer by having me flush toilet, capped it without calling city **Quality Issues:** - Tile work sloppy - still cleaning/repairing grout months later - Pavers torn up/re-laid due to poor quality - still cracked/chipped throughout - Coping has saw marks and scratches noted by PM, pool specialist, me - never corrected - Pavers laid without base material or polymeric sand - sand mostly washed out now. - No acid wash before plastering - I noted it and was told "it's fine" - Pock marks throughout plaster after curing - Issues documented by their pool specialist never corrected **I'm Paying Twice Rather Than Using Warranty:** Hired other contractors to fix pavers and coping rather than let Blue Haven touch them. Don't trust them. Would rather pay twice than risk them making it worse. Emailed about plaster pock marks and to buy additional pavers - both ignored. Warranty worthless if they won't respond once they have your money. **Only Bright Spots:** Mike C. listened and helped after I threatened to fire them. Only reason I didn't walk. Screen contractor (Shawn) did spectacular work. Pool specialist (Dave) was knowledgeable, patient. Even he was disappointed with installation quality, documented issues never corrected. **My Mistakes:** 1. Trusted verbal promises vs. getting everything written 2. Didn't read every contract clause carefully 3. Ignored mediocre online reviews 4. Didn't demand recent references **Bottom Line:** Blue Haven: salespeople make verbal promises not in contracts, then cite clauses disclaiming oral representations post-construction. Ethically irresponsible. When you'd rather pay another contractor to fix their work than use warranty, that says everything. Pool finished - concerned about future plaster problems (skipped acid wash, pock marks). Deceptive sales, abysmal project management, poor quality, post-project non-responsiveness - cannot recommend. **Would I use them again?** Never. **Would I recommend them?** No chance. Many reputable pool builders in Florida don't operate this way. Learn from my $100,000+ mistake. *Note: I own my part - should have read more carefully and not trusted Juan. Sharing so others avoid same lesson.*
If zero stars were available I'd leave zero. No customer service, no follow up. The Sales "manager" Bill came to our house. Presentation was him playing a video of the owner of the franchise talking about his company. Sat there and looked at us while we told him what we wanted. In summary, I was prepared to write a check for anything between $27k-$45,000. We waited two weeks and NO response or communication. I figured they are busy so I emailed Bill and asked if there was any progress or info. No response. I waited a week and since I live within 500 feet of their office I stopped in. I asked Bill if he had any info or an estimate, he just looked at me and said "nope, not really" I asked " do you have an idea when we can get the estimate" he replied "nope". I recognized he was so busy he didn't need the business. I spoke to the owner of the company 5 min later and he said " Bill has been with us 25 years and I'll talk to him about it" this statement almost floored me since I work with contractors everyday for the largest home improvement retailer in the world. I figured Bill was new, but it appeared the owner was just appeasing me and didn't care if he lost a customer. So I called All Seasons Pools and described the situation, they said they'd have someone out tomorrow and I would not have the same problem. Such a shame since Blue Haven is so close to my house. This company is 500 feet from our house. I was going to write a check for whatever they asked for and they said it would take 4-5 months to get my pool built. I wish I was in the business of turning down cash customers. Well good luck Blue Haven Pools franchise owner. I tried to let you know your sales "manager" dropped the ball with us, you probably have no idea how many sales he is leaving at the table. So I built my own pool for less than 40K
Source: public Google reviews. Quotes appear as posted by their authors.
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Standing & Verification
Official-record checks from FL DBPR, permit databases and state records.
Sources: City of Orlando open data · Google (reviews) · Wayback Machine · FL DBPR · Sunbiz
Permit Track Record
Built from the City of Orlando's official open permit records — refreshed on a schedule and matched to this builder's DBPR license.
Source: City of Orlando open permit data · verified Jul 2026. Found a mistake?
Recent Permits
Pulled from permit history — proof of active, valued work.
Source: City of Winter Garden Open Data. Found a mistake?
Current Workload
Open permits right now — how busy they are.
Steady — likely shorter wait.
License & Credentials
Florida state contractor license & scope of work.
⚠ License on file- License #
- CPC1458864
- Type
- Certified Pool/Spa Contractor
- Status
- Delinquent
- Qualifier
- Keith Patrick Dermody
Scope of work & exact number verified on FL DBPR.
Ownership
Confirmed on FL DBPR
Project Photos
Portfolio photos — what this builder's work looks like.
Find Them Online
Verify anywhere.
About Blue Haven Pools & Spas
Design and build a custom inground swimming pool with Florida’s trusted pool builder, start your backyard oasis today!
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Credentials & Recognition
FSPA/PHTA certifications & awards when on file.
CPC · top FL pool credential FL State LicensedFSPA membership · PHTA/CPO · manufacturer certs surfaced when present.
Blue Haven Pools & Spas — Frequently Asked Questions
Answered from public records.
Is Blue Haven Pools & Spas a licensed and insured pool builder?
Blue Haven Pools & Spas holds a Florida state contractor license (CPC1458864) verified against FL DBPR. Always confirm current licensure and proof of insurance in writing before signing.
How long has Blue Haven Pools & Spas been building pools?
Public records show a documented permit history on file.
What areas does Blue Haven Pools & Spas serve?
Based on permit records, Blue Haven Pools & Spas builds across Orange County.
How do I verify a pool builder before hiring?
Check: (1) active FL license on DBPR, (2) real permit history with the county, (3) genuine reviews across platforms, (4) fair pricing. This profile gathers all four from public records.
Where has Blue Haven Pools & Spas concentrated its permitted work?
Vista East leads With a documented permit record, followed by College Park (22), Storey Park (17), and Lake Nona South and Lake Como (10 each) — an Orlando/Winter Garden area footprint across 278 total permits.
What do satisfied Blue Haven customers highlight in their reviews?
Communication and "would recommend" are its top praise themes (8 mentions each) across 171 reviews, with crew professionalism and design also frequently cited. One reviewer specifically credited ownership for hands-on quality checks during construction.
What recurring concerns show up in Blue Haven's lower-rated reviews?
Delays/stalling and unresponsiveness are each raised by 5 separate reviewers, including one detailed account alleging verbal promises about sod replacement, electrical work, and site restoration that weren't reflected in the final contract.
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Sources & Verification
Every figure traced to a primary source.
City of Orlando open data · Google (reviews) · Wayback Machine · FL DBPR · Sunbiz
