A & G Concrete Pools Inc

Who they are

A & G Concrete Pools works out of Glades Cut Off Road in Port St. Lucie, St. Lucie County. Their Florida contractor license, CPC1457902, was issued in June 2009 and is current — seventeen years of unbroken certification — and the domain has been registered since 2004. What sets them apart on this list is that their awards are real and checkable: their award-winning claim holds up, their Top 50 Builders placing holds up, and the record behind roughly eighty awards is published rather than asserted. Most builders here make a claim of this kind and almost none of them can be checked. They also describe themselves as licensed and insured — the license is real and current, insurance is not verifiable from outside any company, so ask for the certificate.

What they build

New pool construction, spas and hot tubs, water features and outdoor living work. A focused list rather than a catalogue, which from a seventeen-year license holder with eighty awards reads as specialisation. They publish nineteen project photographs. They also start early — from six in the morning on weekdays — which matters more than it sounds on a Florida build, because concrete and plaster work goes better before the afternoon heat. Their service department is a separate proposition from their construction crews, and the reviews below draw that line sharply.

Where they work

Port St. Lucie, with pages for Stuart, Jupiter, Palm City, Sebastian and Vero Beach as well — the Treasure Coast, and all plausibly reachable from their yard. Those pages are near-copies of one another rather than written about each place, so we treat them as marketing rather than as documented reach; the geography at least makes sense, which is more than can be said for some. Read it as St. Lucie, Martin and Indian River counties and confirm your own address by phone. They updated their Vero Beach page earlier this month, so the site is being tended. One caution on contacting them: their site lists several phone numbers and only the 772 line belongs to the Treasure Coast — use that one.

What the record shows

Google has them at 4.5 from 230 reviews, which sits within a rounding error of the 4.52 Florida average — dead on the mark for the builders we hold. Two hundred and thirty reviews is a large sample, so this is a settled account of the firm rather than a good spell: a solidly average performer with an above-average award record, which is an unusual combination and worth understanding. Seven separate customers name their professionalism, and the detailed positive accounts are about builds delivered close to promise — one customer digging in March and swimming in June, another saying they were the only company that actually listened to what was wanted. No complaint theme reaches our floor of two customers naming the same specific thing, so there is no pattern we can assert. But two separate accounts do point at the same part of the business, and it is not the building. Both concern the service department after the build: one customer with a water leak on a pool less than two years old was told they would have to pay a fee simply for someone to come and look at it; another describes a rude and unhelpful representative, management not resolving the matter, and having to go directly to the plaster company themselves. That is the shape to take seriously here — not whether they can build a pool, which 230 customers suggest they can, but what happens when you need them back. Before signing, get the warranty in writing, get it in writing whether a callout under warranty carries a fee, and get a named contact for after handover.