Castle Pools, LLC

Both Andrew and Kari along with their outstanding team Were an absolute pleasure to work with. From day one getting quotes, Andrew was the first one to call me back and the first one to meet For consultation. He and Kari took the time to answer every single one of our questions as well as made thoughtful suggestions on the design, materials and equipment. From concept through completion, everything was thoroughly communicated and expectations were managed and often exceeded. I recommend them to anyone who will listen, especially those who want a straightforward honest, no-nonsense approach. Do yourself a favor and please call them if you are thinking about putting in a pool.

Terrible customer service from the owner Andrew. We purchased a home with 1 yr old pool built by Castle. Around 6 months after (pool 1 1/2 yrs old) started having problems. Tiles coming off. Heater not functioning, valves and jets not working. Called Andrew and he didn't return messages. We had pentair come repair items. now another 6 months and more issues. All we needed from Andrew was the original bill of sale and Pentair would warranty the issue. Again no return of messages or emails, texts stating he was out of town and a total lack of care. I chased him for 3 weeks without any resolution.

Highly Recommend: After speaking with several pool companies in St. Johns County, I chose Castle Pools LLC, owned by Andrew and Kari Castle, and I couldn’t be happier with my decision. Many of the other companies I contacted were either overpriced or unresponsive, but Andrew stood out right away — he was responsive, professional, and full of creative, cost-effective ideas to help me design the pool and amenities I wanted while staying within budget. Throughout the planning and design process, both Andrew and Kari were supportive, transparent, and easy to work with. Even better, they started on time, finished in less than six weeks, and stayed on budget — no delays, no excuses, no hidden costs. Every member of their team and all of their subcontractors were courteous, honest, and trustworthy. If you’re in Northeast Florida and want a first-class pool design and installation experience, I highly recommend Castle Pools LLC. They truly deliver on their promises!

Castle Pools did an incredible job installing our pool, hot tub, screen enclosure, and travertine pool deck… all for a great price, far better than several competitors we compared them with. The Castlemans (owners of the pool company) communicated with us during every step of construction. They were always available for any questions and concerns we had, returning calls and messages in a timely manner. I expected this project to be stressful. The company surprised me by fulfilling every single promise they made. I cannot say enough about the great people at this business. They are honest, fair, and exceeded all expectations I had. I have had to hire several contractors for different repairs and construction projects over the years, and I thought stresses and hassles came with the territory. This, however, is how a pool company should be run. As stated earlier, I am not aware of another pool company in the area that can compete in either craftsmanship, style, or value. If you are looking for a pool installation company, I think it’s not possible to do better.