Cleansafe Pools LLC

Who they are

CleanSafe Pools works out of Perry Street in Jacksonville, Duval County. Their Florida contractor license, CPC1458817, was issued in January 2016 and is current — ten years of unbroken certification — while the domain has been registered since 2009, so the name predates the current license by several years. That sequence is ordinary and has innocent explanations; ask them about the years rather than reading either date as the founding one. What is genuinely unusual about them is what they do not say: they make no awards claim, no warranty claim, no claim to be the best or the most trusted. There is essentially nothing here for us to check against the record, because they have not asserted anything beyond doing the work — which on a list full of number-one builders is refreshing.

What they build

The full range: new pool construction, renovation of existing pools, repairs, ongoing pool service, spas and hot tubs, water features, screen enclosures, outdoor living work, and commercial pools alongside residential. Nine lines, none with a page of its own. The reviews suggest the renovation and equipment side is where they are strongest — customers describe salt-system conversions, heating added, remodelling and concrete resurfacing rather than new builds from nothing. The gap in the profile is pictures: they publish only two project photographs, which for a firm with this review record is an unmaintained gallery rather than a warning sign. Ask for a portfolio. They do write about their work — the last page they updated was an article on the signs you need a pool remodel.

Where they work

Jacksonville and Duval County. They publish no separate pages for individual towns, so there is no documented town-by-town service area — greater Jacksonville is the sensible reading, and the beaches or St. Johns worth confirming by phone. They keep weekday hours, nine to five, and are closed at weekends. There was activity on the site earlier this month, so this is a going concern.

What the record shows

Google has them at 4.8 from 69 reviews, comfortably above the 4.52 Florida average. Sixty-nine reviews is a real sample rather than a handful, and a 4.8 held across it is a strong result. Two praise themes clear our reporting floor and they are the right two: five separate customers name their professionalism and five the communication through the build. Communication being named as often as professionalism matters, because poor communication is the most common complaint in this trade and the hardest thing to fix once a job is under way. The two most useful accounts on record are both about durability of the relationship rather than a single job. One customer has been a repeat customer for five years, across a salt-system conversion, added heating and a remodel — five years of a customer choosing to come back is worth more than any single review. The other makes a small remark that says a great deal about this trade: it was nice, they write, to get an estimate from someone who planned to show up. There are no negative reviews on record at all and no complaint theme to report — across sixty-nine customers we found nothing to warn you about, which is rarer than a high score. The honest caution is only that they publish so little: no warranty terms to read, no award record to check, and two photographs. Everything you would normally verify on paper has to be asked for directly. Do that, and this is one of the cleaner records on the list.