Family Pools of Florida

Family Pools installed a brand new pool in 2023 for a home I bought off of a builder. Fast forward to August 2026 we were tired of the color combination of the tile and plaster so I called Max one of the owners in a proud family run business in Sarasota. We sat down and he talked about options from listening to our ideas and at that point it was clear to us the passion that he had representing his company and his workmanship was going to be an amazing experience. Max sent his Foreman Joe who you can tell has had a lot of experience in construction and we were off to the races, Joe had the tile and plaster completely removed in two days. NO dust no issues. The following day he had all the prep work done ready for plaster and pebbles. Then came in their Tech Brent this guy was a stud he made sure all the fittings were in the right spots, completely revamped my bubbler, tested all the lights and electrical components. Plaster day the boys covered all my patio with poly all the way down the side of the house and all the way to the road. Done in 4 hours. I came back home from the gym and the water was already filling in the pool. Amazing! Today Brent came back started my pool, placed all the covers on the fittings, updated my Hayward panel, added chemicals and balanced the pool to perfection. Joe came by to at the end of the night to check if i was happy! I was! Thanks Family Pools! Max, Joe and super Brent! Also shout out to Shanan for the water credit letter she sent me that you will need for submitting to the city for using home water to fill the pool. Team work really works!

Nice people on the phone, and came out to look at reno, asked for the survey, and then told me a quote was coming. I followed up 2 or 3 times. Each time being told it was coming. Been months. I figure spending all that time to come out and talk on the phone only to never even provide a quote is odd business practice. These days, they want to dazzle you with 3D images before they give you a price, which means it is a massive undertaking for their sales rep to do a quote when all we really want is an approximate price to start with, even if it is flexible on finishes. Otherwise, I always prefer someone just say they don't want the job or are too busy. Don't say 3x a quote is coming and never deliver one, sends a message that could be more respectfully delivered with "sorry, but we are going to pass on this job". Common courtesy in communication avoids poor reviews.

We had a great experience with Family Pools from start to finish. Our pool turned out beautiful, and we couldn’t be happier with the final result. We would like to thank Chris, our salesperson and designer, who was knowledgeable, patient, and helped create a design that fit exactly what we wanted. We also had a great experience with Tabitha, the project manager, who kept everything organized and made sure the project stayed on track. Their professionalism, communication, and attention to detail made the entire process smooth. We highly recommend Family Pools to anyone looking to build a high-quality pool.

For the first 30 days, everything was great. Communication was good. Joe was our salesperson and he did a very nice job. Tabitha oversaw the project and was nice to deal with and answered all of our questions. I could text her and she would get right back to me. The problem that occurred was when we would drop off a check at the main office, we would get a bill a few days later showing we owe owed money that had already been paid. That became annoying. Once the majority of the money had been paid, we feel that the work slowed, and sometimes the workers would not show up. We don’t blame our sales person or Tabitha. We feel this neglect was in the office. There was also contractual work that was supposed to be done that was missed; luckily, we caught it after the fact. We were told that everything would be scheduled on an app called Buildertrend. Nothing was shown on the schedule. It was only used to show pictures of what had been done. It would have been nice for them to actually use this to show us a schedule.

A special thank you to our project manager, Tom Barnholt, who was amazing throughout the entire project. He was always quick to answer our calls and questions, kept us informed every step of the way, and did a fantastic job during our pool school, making everything easy to understand. Most importantly, our pool turned out absolutely gorgeous! We couldn't be happier with the quality and the entire experience. Thank you, Family Pools!

Unfortunately, I cannot recommend this pool company based on our experience. From start to finish, we had to manage virtually the entire project ourselves. Despite hiring a company that was supposed to oversee and coordinate the build, there was little to no project management provided. Nearly all of the work was performed by third-party subcontractors, and there was no meaningful follow-up or quality control from the company. Instead of proactively managing the project, they relied on us to identify problems, report issues, and continuously follow up for corrections. Even when legitimate concerns were raised, getting items repaired or completed properly felt like pulling teeth. Communication and accountability were lacking throughout the process. The most frustrating part was the disconnect between the sales process and the actual experience. During the sales pitch, they told us everything we wanted to hear and presented themselves as a full-service company that would handle the project from beginning to end. In reality, we found ourselves acting as the project manager, quality control inspector, and customer service department. If you're considering this company, be prepared to closely monitor every phase of the project and advocate for yourself at every step. Based on our experience, I would not use them again and would not recommend them to others.