Craftmaster Custom Pools

We are absolutely thrilled with our new backyard, and we can’t recommend Craft Master Custom Pools enough. From the very beginning, the design process was seamless; they truly listened to our vision and used 3D renderings to help us maximize our space effectively. What really set them apart was their communication and professionalism. Building a pool is a major project, but the team kept us informed every step of the way. We always knew when crews would be arriving, and they were incredibly diligent about sticking to the timeline. The craftsmanship is where they really shine. The masonry, tile work, and final finishes are top-tier. Even the 'punch list' items at the end were handled with care and precision. If you’re looking for a pool builder that balances beautiful custom design with reliable project management, Craft Master Custom Pools is the way to go!

The original owner was a genuine person. They had great service and quality work. The current owners are not the same. My pool was built by Craft Masters last year and is still under warranty. We had a couple things that needed to be remedied (nothing major). When the new owners took over they did not honor the warranty and correct the issues. They barely returned my calls and when they did they said I had to speak with the old owner. Thr folks answering the phone were rude as well. My contract is with Craft Masters not the original owner. I would not recommend anyone to them. We had to take legal action.

We couldn't be happier with our new pool from Craft Master Custom Pools! From day one, the team guided us through every step of the process — from design and material selections to permitting and construction. As first-time pool owners, we had a lot of questions, and they were always patient, responsive, and genuinely invested in making sure we got exactly what we envisioned. The finished pool is absolutely stunning and has already become the centerpiece of our backyard. If you're looking for a team that truly cares about the experience and not just the end result, Craft Master Custom Pools is the way to go. We're proud new pool owners thanks to them!

Got my pool done less than one year ago and my pavers are sinking. I called over 10 times the new owners but they completely ignored our issues. Why are you going to buy a company w previous clients if you can’t solve a small problem? What kind of customer service are you offering? The excuses were many, starting w the fact that they didn’t have workers because of immigration (all documented in texts) all the way to it’s not our problem anymore. I’m sure the previous owner would’ve taken care of the issue. I now have to pay a third party and my pool is brand new. But what really got me furious were the lies saying they would get back to me and never did! Stay away from this company!

This was our first pool built by Jim and his team, and we couldn’t be happier! From start to finish, the entire process took just three months and everything was completed right on time with no hiccups at all. Jim was there every step of the way, making sure everything went smoothly and exactly as promised. The whole crew was outstanding—from the gunite team to the tile and paver installers, the Florida Gem crew, and the maintenance team. Everyone was professional, punctual, and so easy to work with. A special thank you to Jim & Maureen, along with Dot—your attention to detail and communication made the process stress-free. We absolutely love our pool—it turned out even better than we imagined. If we ever build again, we would not hesitate for a second to work with this company. Highly recommended! 💙💦

Terrible. My parents just finished their new pool in February of this year. A few months later their travertine decking starting sinking and buckling. It looks bad and is a tripping hazard. They called and were told they’d have to be put on a list to have it fixed and that they had a lot of these complaints. Now they called to get an update on the timeframe and were told the company sold and the new owners will not fix it. This is not ok. We can resolve this or we will get a lawyer.