Crystal Clear Pools, LLC

Who they are

Crystal Clear Pools works from NW 237th Terrace in High Springs, Alachua County, north-west of Gainesville. Their Florida contractor license, CPC1458954, was issued in January 2017 and is current — nine years of unbroken certification. They describe themselves as number one, which is not a position anyone holds on the record, and as licensed and insured: the license is real, insurance is not verifiable by anyone outside the company, so ask for the certificate. They publish no email address and no opening hours, and two phone numbers in different area codes — one 352 for the Gainesville area and one 863 down in Polk. This is a small operation reached by phone.

What they build

New pool construction, renovation and resurfacing, repairs, ongoing pool service, spas and hot tubs. Five lines covering the whole life of a pool, and the service line is not decoration — the most detailed review on record is from a customer who had their pool refinished and converted to salt, then took out a service contract to keep it that way, and rates both. That combination is genuinely useful: the same firm that builds or refinishes a pool being the one that maintains it afterwards is rarer than it sounds, and it is the thing most of the unhappy reviews elsewhere on this list are about. They publish fourteen project photographs.

Where they work

High Springs and Alachua County, with a second number reaching into Polk County — so the working area is wider than one town, though we cannot tell you how much wider from the record. They publish no separate pages for individual towns, so there is no documented service area — High Springs, Alachua, Gainesville, Newberry and the surrounding county is the sensible reading, and anything further worth confirming by phone. They are one of very few builders on this list covering north-central Florida at all, which if you are near Gainesville narrows the choice considerably. They updated their contact page in the spring.

What the record shows

A clean 5.0 on Google from 16 reviews, close to half a point above the 4.52 Florida average, with no rating below top marks and nothing negative on record at all. Sixteen reviews is a small sample, so this is a good sign rather than a settled record — one theme clears our reporting floor, with three customers naming their professionalism, and we are not going to dress sixteen reviews up as more than they are. What the individual accounts do show is the range: a salt conversion and refinishing followed by an ongoing service contract, and a couple who describe struggling to find words adequate to the two people who run the company. Small-firm reviews often read like that, and it usually means the same people turned up each time. There is no complaint theme to report and no negative review of any kind. The honest cautions are about size and about what is not published: nine years is a decent record but sixteen reviews cannot show you how they handle a job that goes wrong, no warranty terms are published, and there is no email address or opening hours to work from. Phone them, ask for the warranty in writing, and ask for two references from jobs the size of yours — and if you are anywhere near Gainesville, they are one of very few builders here worth that call.