Tropicana Pools

We contracted Tropicana to remove a half sunken above ground pool and deck and replace it with an in ground pool. From the very beginning and throughout the process Carl and Vicki were great to work with. They were always prompt to respond and kept us in the loop on everything that was going on. I would also like to commend their crew. Everyone of the guys was super friendly, helpful and very professional. We have a heavily landscaped yard and were very concerned about damage to some of our valuable plants. The crew were very careful to work around the areas we were concerned often going out of their way to ensure no damage was done. Tropicana was recommend to us by our son after they helped him out by finishing their pool after the the pool company they hired went out of business. I would definitely recommend Tropicana. Sorry no pictures we love the look of the pool but have this winters freeze the surroundings look horrid I'll post pictures once everything is green again.

My wife and I decided to buy a pool. I’m a google review guy so the first company that came up was Tropicana Pools. I called to set an appointment, Carl came out and to my surprise he was on time which is huge for me it says a lot about the company. Carl came in seemed very relaxed and had a good vibe about him. We talked about what we wanted and he came up with a design. What I liked about Carl is he listened to what we wanted and didn’t push us to what he wanted. Carl was never pushy, he did his job well. To my surprise he was the owner of the company. I was surprised because he’s pretty young. He has been in the business since he was a kid so has been around it a long time. Carl was very patient with us as my wife and I changed a few things. We finally got the pool where we wanted it. Carl gave me a price which was way under our budget which was pretty awesome. I never called any other companies for prices because I liked Carl from the moment I met him. Well, we signed the contract, but couldn’t start the pool till we had other construction done first. Once my GC gave me his end date I asked Carl if they could start June 10th and it did. Literally the pool was dug, steel, and gunite in 7 days. We were a bit shocked how quickly they did all that. Carl originally gave us an approximate timeline of completion which would have been at the end of August. The pool only took 6 weeks which he said was his record for completing a pool. We were pretty excited and incredibly pleased at the results. Carl is an old soul extremely likable, I highly recommend him! Also if you have any questions he communicates very well. He usually answers his phone during work hours, but, if he doesn’t answer he always calls back the same day.

When it comes to choosing a pool company it was an extremely important decision for us. After having heard so many horror stories, we did our homework. I had three companies come out to give us an estimate. We chose those three after reading google reviews from actual customers. Two of the companies were the big guys, and the third was Tropicana. After working with the companies all 3 had very similar materials, pool equipment, and designs and prices ranged from $90,000-$120,000. Ultimately, we chose Tropicana, not only because they were the best price, but more because, we would be dealing directly with the owners of the company. Throughout the estimating process, the other companies would always say that they had to discuss this with a supervisor, or the owner and get back with me. During the permitting and building process a lot of communication occurs between the homeowner and the pool builder, and I felt like Carl and Vikki were always available for my many questions and concerns. They may not have enjoyed my evening or Sunday phone calls, but I can say they always picked up the phone or called me back shortly after. I was told from the beginning the entire build would take about 6 months. We signed the contract on Sept. 1, the permit wasn't issued until Dec. 9th- due to the city requesting additional permits from the Army corps of engineers. Construction started the week of Dec. 10th, and the pool was filled with water by March 1st. Their plumber "Kyle", is very meticulous and all of the above ground plumbing looks great. Their tile sub was also perfect with the installation and the the final pebble tech looks flawless! These things should not be taken for granted because imperfections would be seen forever, and I am pretty meticulous about the details. After working with Carl and Vikki and getting to know them, I wish them success with Tropicana , and can't thank them enough for their hard work in bringing our dream pool into reality!