Premier Pools of Central Florida

If someone asked me who designed my pool, I’d embarrassingly say Premier Pools. I would NOT recommend them to anyone. This was a $75,000 project where nobody paid any attention to detail. We didn’t see the job supervisor very often. When we did however, he smelled as though he’d had a couple beers in his truck just before stopping by. This should have been a red flag for me at the beginning. Before deciding on Premier Pool as your designer, consider all of these issues that I’ve had to go through: - After the pool was completed and filled, days went by and our brand new pool was starting to turn green. I had to call Premier several times to get them to come out and get everything up and running. - In its entirety, the pool has had to be completely drained and re-filled four times because of issues; then another half drained to replace the light that stopped working at less than a year. - The first time we turned on the heater for the spa, we had a small explosion that burned my husband’s arm. - The tile on the back side of the pool, which is a noticeable 18 inches high, was put on incorrectly. After going back and forth with the company they did end up replacing it. Since it took six months for them to actually do this, the tile was not the same. It’s a lighter blue on one side and darker blue on the other. The owner refused to fix this. - The slopes on each side of the pool for rain run-off are very noticeably crooked. We later learned from other contractors that it should have been sloped toward the back, not the sides. An experienced company would have known to do this. When we addressed this with the owner, I was told it’s within “construction’s standards.” This may be, but other contractors are setting much higher standards. - The bright white waterfalls looked terrible after completion. I was told I would have to paint them myself to have them blend in. Seriously? - We have four rain decent waterfalls that do not spill correctly. On top of them not spilling correctly, I would not have added this feature if I’d been informed of how unbelievably loud they would be. You cannot even have a conversation over them. - To put another expense on us, they did not seal the black coping around the pool. This is something that should have been done upon completion. Yet again, another lack of attention to detail. - All of the leaks caused the chemicals to imbalance, therefore the pool was getting discolored. They put an acid wash in it and said it should be in there for two days. We were forgotten about and after numerous unanswered calls they finally came out a week later. The interior of our pool was completely ruined. The owner did come out and agreed to replace the interior but would not address the sloping and mismatched tile which could have easily been fixed during the time the pool was empty. - One of the pop up caretaker systems (the things at the bottom of the pool that clean it) was completely cemented over. That resulted in another instance of draining the pool to fix it, something we were used to at that point. - We wanted a beautiful fireplace on the end of the pool, but all we got was poor craftsmanship on the flagstone and a brick-like exterior that is intended for indoors. All of the issues that should have been taken care of under the integrity of the company who put in the pool. Save yourself a lot of headaches and research other companies.

Sadly, our experience with Premier Pools does not match what the majority of those reviews say. We align, for the most part with the low feedback ones. Andres did a superb job presenting this company to us and raised our expectation, but the end result did not come close to what we expected. The same words used by others as main issues also describe our own frustration level with Premier – lack of communication, caring and attention to details. When we incur delays, there’s no explanation for it. Work generally restarts when we ask why there is no activity. We felt like we were being a nuisance but this was not free work. We seriously felt that if we didn’t call, Premier Pools would extend the schedule to their convenience without regards to our needs. Andres’ involvement with our pool construction ended after signing the contract and we feel everything went down the drain. We feel strongly that this is not his failure, but rather everyone else entrusted with completing this project. There’s not one thing with this project that we feel happened on time, if at all – Pool School, determined to be an important step in your presentation and literature, did not occur until after the 30-day pool startup period. We found out that it should have been done before the pool startup period – someone messed up. We incurred delays for a number of different reasons, some of which could have been avoided: 1. The screen company was our biggest problem – their inability to obtain inspection approval on 3 separate occasions introduced at least a 5-week delay in our project which cascaded into other issues such as the inability to obtain final inspection in a timely manner. 2. When the site manager took a week of vacation, nothing was done in his absence – he has no backup and we were not told why no one was working on the project. 3. When the project manager took a few days off for vacation, again nothing was done in his absence. 4. Our site manager moved to another construction and we didn’t even have a final walk-thru yet, so we had to rush through it when his attention clearly was on this other project. No one from Premier Pools was assigned to oversee the remediation work from the contractors – I had to do it, but that is what we hired a pool company for. Those items emphasized a seemingly total lack of communication or caring on the part of Premier Pools. A lot of the angst we felt could have been avoided. Thankfully, the pool is finished, but we were fearful the whole time we might be left holding the bag with an unfinished pool (we’ve seen the news reports often enough). Due to aggressive payment requests from Premier, we paid 98% of the pool cost at one point for less than 60% of the work completed at the time – this did not feel good. We did our research and are totally baffled why our experience wasn’t much better. If we had to do it all over, we definitely would select another builder and we certainly would not recommend Premier Pools to anyone we know. Our goal is not to bash this company, but their sign in our neighborhood has not helped the company because it was there for such a long time that it created a negative image for the brand. In fact, we had to take it down ourselves after final building inspection. I wish I could rate this higher, but I can't honestly do this at this time.