All Phase Pool Remodeling

Update: After writing the 2 star review, Jim the supervisor came by and did a final walk thru. He saw the issues we were talking about and has taken steps to correct our complaints! We are reasonable people, an understand there will always be mishaps but how you handled them makes the world of difference. I gave them a 5 star because they corrected what was wrong and showed that they do care about their customers. It meant the world that they stood behind their product! THANK YOU JIM! We spent over six months researching before deciding to work with All Phase Pool Remodeling—asking friends, reading reviews, and meeting with their sales rep, Mark. Mark seemed knowledgeable, and one of the main reasons we chose All Phase was because he told us they used employees, not subcontractors. This turned out to be completely untrue. They rely heavily on preferred vendors, and that difference mattered a lot to us. Scheduling & On-Site Issues Scheduling was handled fairly well, but the subcontractors repeatedly entered our property without checking in. We have dogs, and our work orders clearly stated that crews needed to notify us before entering the yard. Instead, people just appeared in our backyard or on our porch without ringing the doorbell—startling us and upsetting our dogs. This happened many times, even after we called All Phase to remind them of our request. It became such a consistent problem that we eventually locked our gate and put up a sign instructing them to check in before entering. It didn’t make much difference. Quality of Work by Subcontractors Demo team: Excellent. Tile installers: Work was decent, but they left trash in our pool and said it would be “sprayed over” later. We don’t want trash embedded in our pool—whether we can see it or not. Gunite crew: The rudest team we dealt with. They damaged our grass, though All Phase did replace it afterward. Paver crew: Created the biggest mess. They used dry saws, blowing dust all over our pool cage, AC unit, and inside our home. I had to stop them myself and ask them to redirect the saw—which should be common sense. Our on-site supervisor, Jim, had a major family emergency, so he wasn’t present much. Because of that—and possibly other internal issues—we never received a final walk-through. Additional Issues With the Paver Company **Update 2/13/26 - "I was contacted by Mr Ferreira and the matter was resolved to my satisfaction." (Separate From All Phase) After the pool renovation, we hired Funtastic Pavers (the same crew that installed the pavers) to seal the deck. This turned into a nightmare. They used the wrong sealant, which caused algae growth, dirt sticking to the tile, and even turned parts of the deck pink. After being paid, they refused to come back and fix the issue, and we’ve had to take them to small claims court to hear back from them. While this isn’t All Phase’s fault, it added to the overall frustration of the project. Warranty & Customer Service Once All Phase was paid in full, the customer service essentially disappeared. We’ve been trying to get someone to look at the marble/pavers, which are chipping badly as the sand inside them wears out. We simply want to know whether this is normal, but the person handling scheduling and warranty never returns calls. We are still waiting to this day. The pavers look five or more years old, despite being less than a year old. Final Thoughts The only reason All Phase earned two stars is because the pool itself is nice and functions well. But customer service after payment is almost nonexistent, and the deck portion of the project was a disaster. If you decide to use All Phase, I would recommend using them only for the pool work ONLY—not the deck. As much money we have spent, we definitely did not get the great customer service that was promised. I wish I had seen their better business bureau reviews. It pretty much sums it up about the company.

Overall, my wife and I are extremely satisfied with All Phase Pools with the exception of a couple small hiccups, which I'll discuss later. My wife and I moved into a new home last summer and the pool finish was original (1997). It had pitting and needed to be resurfaced (we selected the Signature Matrix Black). We decided to add a sunshelf as well. A friend of mine in the pool industry recommended All Phase. From the sales process, through the end of the project, the customer service was fantastic. Each different technician was pleasant and did a great job. The quality of work was excellent (per my friend who was over a few different times throughout the project). There were a few hiccups with minor details (jet covers, light replacement) but overall it was great. Once the pool was finished and refilled, we had some blemishes in the finish near the drain. They immediately scheduled a tech to come out and rectify it, which he did. A couple weeks later I noticed some of the same blemishes at different spots, which they again came out and remedied the issue quickly. Additionally, Jim, the project manager, answered many of my after hours calls way later than he needed to (6pm-9pm). My only small complaint was at times I was not given an update on when to expect the next step, but with coordinating different vendors, I am not sure if the blame falls on All Phase or their vendors. Joann did a great job emailing me throughout the process, outside of a couple of delayed responses (we had 67 total emails throughout the project). They also will not schedule the next phase when a payment is due until after the payment is received (both times it was scheduled in under 20 minutes), but I completely understand why that is, so I don't fault them. Overall though, I would highly recommend All Phase, because at the end of the day my paramount concern is the quality of work and the end result. The sunshelf and pool finish look great! I could not be happier with how the pool turned out.

I hired all phase pools from a mail flyer after unsuccessfully dealing with 3 other local Titusville/Merritt Island pool remodelers Only 1 of them showed up to give estimate 2 took forever to even return a simple call back, so I took a chance on all phase pools and couldn't be happier. The designer Mark actually showed up on time and had a large selections of material I choose heritage design with flagstone pavers and wet edge pebble pool finish. I had the design consult in July but delayed the project until October because it was a 4 week project and I didn't want pool construction in the summer when I'm using the pool. What you have to take into consideration is all phase pools has a crew for each specialty not just one crew to do everything. I had pool tiler, pavers crew, pool bonding crew, wet edge crew, electrician for the light and a chemical guy. So you have all theses specialty crews coordinating several projects, plus Florida weather delayed a week with rain and days for curing etc. Jiovanni was project manager he did great job keeping me in the loop with all contractors. The project actually only took 8-9 days but again to coordinate all crews and weather to cooperate long story short, the crews showed up on time, worked hard, were very polite got the job done ahead of schedule and on budget. Very pleased with entire experience.

All Phase Pool Remodeling, Inc. is a fantastic company! They coordinated the remodeling of our pool professionally and efficiently. We were thrilled with the quality of the workmanship and the pace and progress of the project. Mark provided a detailed in-home estimate complete with samples of every type of option for the interior surface and tiles. He also provided references and a great outline of what to expect and when. Joann and Margarita provided constant updates and info on crew arrivals for each segment of the remodel. It’s clear they have excellent relationships with the various tradespeople required to complete this type of project as each crew was polite, efficient, and talented. The tile guy worked through a couple of cold, rainy days but it did not affect the quality of his work. The electrician came out on a Saturday after a week of vacation to keep the project on schedule. The teams working on the interior were well coordinated despite the confined area. The cost of the project was definitely in line with the quality and beauty of the final outcome.