All Phase Pool Remodeling

From start to finish All Phase Pool Remodeling made it an easy process. Todd was amazing bringing samples to us and helping guide us through the choices. The pricing was fair and fit our budget perfectly. As soon as the work was scheduled it was as easy as could be. A group text kept everyone up to date with scheduled work to be done. All workers showed up on a timely manner did the job and left the area clean and ready for the next crew. We couldn't be happier with the finished pool. It is beautiful. I would highly recommend them? They were awesome!

Update: After writing the 2 star review, Jim the supervisor came by and did a final walk thru. He saw the issues we were talking about and has taken steps to correct our complaints! We are reasonable people, an understand there will always be mishaps but how you handled them makes the world of difference. I gave them a 5 star because they corrected what was wrong and showed that they do care about their customers. It meant the world that they stood behind their product! THANK YOU JIM! We spent over six months researching before deciding to work with All Phase Pool Remodeling—asking friends, reading reviews, and meeting with their sales rep, Mark. Mark seemed knowledgeable, and one of the main reasons we chose All Phase was because he told us they used employees, not subcontractors. This turned out to be completely untrue. They rely heavily on preferred vendors, and that difference mattered a lot to us. Scheduling & On-Site Issues Scheduling was handled fairly well, but the subcontractors repeatedly entered our property without checking in. We have dogs, and our work orders clearly stated that crews needed to notify us before entering the yard. Instead, people just appeared in our backyard or on our porch without ringing the doorbell—startling us and upsetting our dogs. This happened many times, even after we called All Phase to remind them of our request. It became such a consistent problem that we eventually locked our gate and put up a sign instructing them to check in before entering. It didn’t make much difference. Quality of Work by Subcontractors Demo team: Excellent. Tile installers: Work was decent, but they left trash in our pool and said it would be “sprayed over” later. We don’t want trash embedded in our pool—whether we can see it or not. Gunite crew: The rudest team we dealt with. They damaged our grass, though All Phase did replace it afterward. Paver crew: Created the biggest mess. They used dry saws, blowing dust all over our pool cage, AC unit, and inside our home. I had to stop them myself and ask them to redirect the saw—which should be common sense. Our on-site supervisor, Jim, had a major family emergency, so he wasn’t present much. Because of that—and possibly other internal issues—we never received a final walk-through. Additional Issues With the Paver Company **Update 2/13/26 - "I was contacted by Mr Ferreira and the matter was resolved to my satisfaction." (Separate From All Phase) After the pool renovation, we hired Funtastic Pavers (the same crew that installed the pavers) to seal the deck. This turned into a nightmare. They used the wrong sealant, which caused algae growth, dirt sticking to the tile, and even turned parts of the deck pink. After being paid, they refused to come back and fix the issue, and we’ve had to take them to small claims court to hear back from them. While this isn’t All Phase’s fault, it added to the overall frustration of the project. Warranty & Customer Service Once All Phase was paid in full, the customer service essentially disappeared. We’ve been trying to get someone to look at the marble/pavers, which are chipping badly as the sand inside them wears out. We simply want to know whether this is normal, but the person handling scheduling and warranty never returns calls. We are still waiting to this day. The pavers look five or more years old, despite being less than a year old. Final Thoughts The only reason All Phase earned two stars is because the pool itself is nice and functions well. But customer service after payment is almost nonexistent, and the deck portion of the project was a disaster. If you decide to use All Phase, I would recommend using them only for the pool work ONLY—not the deck. As much money we have spent, we definitely did not get the great customer service that was promised. I wish I had seen their better business bureau reviews. It pretty much sums it up about the company.

Although it seemed like a lengthy process, the holidays and the cold temperatures had a bearing on that. We found all the employees who came out to the property. We’re very good and courteous and eager to do whatever we asked, we are looking forward to enjoying our new pool and would recommend all phase to everyone. And a shout out to Eugene from the paver company who worked on the outside of our spa wanna let his boss know he did a great job and is a fine young man