Custom Watershapes Inc

3 Years Later: Outstanding Quality and Durability from John and His Team! We hired Custom Watershapes to build our pool three years ago, and I wanted to wait to write this review to see how the craftsmanship held up over time. I am thrilled to report that our pool still looks and functions as perfectly as it did on day one. The construction quality is exceptional. We have experienced zero structural issues, no cracking, and the finish remains flawless. John, the owner, was highly professional throughout the entire building process, and his commitment to quality truly shows years later. The equipment his team recommended and installed has been incredibly reliable, making ongoing maintenance a breeze.What really sets Custom Watershapes apart is that they didn't just disappear after construction ended. Whenever we've had quick maintenance questions over the last few years, John has remained responsive and helpful. We still enjoy our backyard oasis every single weekend. I highly recommend them to anyone looking for a builder they can trust for the long haul!

I thought i was the only one.I have tried to work with Custom Water Shapes to resolve ongoing leak issues, but the lack of communication has been extremely frustrating. Calls and messages often go unanswered, and the delays have resulted in large water bills. Very disappointed with the lack of follow-up and professionalism. Also you they wanted to charge me. to come out and look at the leak... Ray

Three years ago, I had a pool installed by Custom Watershapes, and I couldn’t be happier with the results. The team did a fabulous job from start to finish, and even after three years, everything is still working perfectly and looks great. What truly sets them apart, though, is their exceptional customer service. Anytime I’ve had an issue or question, Shaun, one of the owners, has been incredibly responsive and helpful. Whether it’s been about warranty questions, adjusting pool settings on the app, or anything else, Shaun has always taken care of it right away. It’s rare to find such dedication and support, and I’m so grateful for their continued commitment to customer satisfaction. Highly recommend!

I normally do not leave negative reviews, but in this case I feel it’s necessary to warn others. After hiring Custom Water Shapes for my pool project, I began experiencing leak issues that have still not been properly resolved. A leaking pool is not a minor issue — it affects structural integrity, water bills, and long-term property value. What has been even more frustrating than the leak itself is the lack of communication and follow-up. Repeated calls and messages have gone unanswered. Promises to return calls were not kept. When you invest significant money into a pool project, you expect professionalism, accountability, and post-installation support — especially when problems arise. At this point, the issue is not just the leak, but the poor customer service and lack of responsiveness. I hope they take responsibility and improve how they handle customer concerns moving forward. Eli ,,.he knows who i am..

We shopped around for pool companies and after meeting with three other companies I decided to meet with one more company - Custom Watershapes. From the moment I met Shaun I knew Custom Wastershapes was the right choice. They came in at the most reasonable price and I was able to get an outdoor bar and pool for the price of what other companies were charging for just the pool. Shaun and his team exceeded our expectations and whenever there is an issue Shaun is quick to respond and address. I have recommended their services to others and will continue to do so.

This has been the worst experience we ever had with this company. The pool has been leaking for years and it still has leaks and now they want to charge money just to come and inspect it something that was fixed right John never returning your calls when you call him thank you Ray Jones