Firethorn Landscape

Brad just finished our backyard makeover at our house and we are so in love with the project. They achieved our goal in record time and were so accommodating to our requests. We would highly recommend using Firethorn for your next pool or landscaping project. Brad was one of the best contractors we have used since moving to Florida hands down!!!!

We had a mixed experience with this company. The quality of the plant installation itself was great. They did a really nice job, and we were happy with the final result. However, the communication throughout the process was extremely disappointing. From the initial outreach onward, it was very difficult to get a response. Calls and texts, sent professionally and respectfully, always went unanswered leading to a very stressful experience for my husband who was trying to surprise me for my birthday. When we did finally hear back, there was no acknowledgment or apology for the delay, which felt frustrating as a customer. Good communication is a basic part of customer service, and unfortunately that piece was lacking here. Because of that, when we recently need to have our plants redone after the winter freeze, we are choosing not to use them again. It’s unfortunate, because the quality of their work is strong, but without reliable communication, it’s hard to continue doing business. There’s too much competition out there to work with a company that doesn’t care about its customers. Not answering a customer immediately? That’s fine, but never? That’s unprofessional.

We just had a pool/deck/screen recently completed by Brad at Firethorn Outdoor Living. Can't say enough great things about the team and the process! From start to finish was just 30 days! I think the pictures speak for themselves but wanted to focus my rave on something else. Brad was so easy to communicate with throughout the whole process. Not only that but he gave very clear timelines and expectations. It was like clockwork! What he said was planned would happen on those days (even with weather/holidays/unexpected delays). He said once the build starts they want to complete it in 4-5 week and it took just 30 days! Everyone I know was telling me that 4-5 months is the more realistic timeline but somehow they did it in a month. If you're looking for a pool or landscape work definitely check out Firethorn Outdoor Living!

Poor experience overall. Their AI system didn’t pass along my info correctly, and when they finally called back, the number showed up as spam. When I spoke to someone about landscaping and lighting, they were rude and basically said they didn’t want my business. Very unprofessional.

Firethorn has transformed my whole yard. New driveway, new pool and patio. New sod and a putting green/bocce/ cornhole court. Amazing work, prompt, great communication