Mandalay Pools & Spas

It’s been about 6 months since my pill was finished and I’m finally ready to write my review! I spoke with about five different companies when I moved to Florida we have never had a pool and I have spoken with a lot of people and I know that it could be a pretty miserable experience if you go with the wrong company. I narrowed it down to two and finally chose Mandalay. I was able to speak with Duke initially and then Steven and Chris. I immediately knew this was the right fit. I mostly spoke with Steven through the process. And he was always responsive and never made me feel rushed with any of my questions. Even though I switched things quite a few times. I felt guided in the right direction on making choices that I’m not used to making. I’ve learned the process isn’t easy and things can go wrong due to contractors and subs. It was not a perfect experience however the response from Mandalay was. If anything wasn’t being done correctly, they fixed it immediately. One of the most important things in a company is knowing that they have your back if something is going wrong with a subcontractor. We did experience an issue with the tiling in the pool, but Mandalay immediately came out and made sure it was redone correctly. So many companies try to gaslight you and tell you things are fine but Mandalay really stands by their work and if it isn’t done perfectly they definitely have it fixed to their own high standards. This was huge for me. We absolutely love our pool and hot tub. It was finished in about 9 weeks and the warranty and continued contact with mandalay is fantastic. If you want a company that isn’t so big they are too busy and rushed to listen to you, Mandalay is the way to go.

Was scheduled today at 930 am with their sales manager, never showed. Texted him, only to be called a different clients name and told that we were scheduled at 11 am. First impressions go a long way. They will not get our business. Based on reviews below- this sounds like a new trend. This confirmed it for us. We went ahead and just cancelled.

I had a great experience working with Mandalay Pools and Spa for the construction of my pool. From the initial consultation through project completion, the entire process was handled with professionalism, transparency, and attention to detail. The team demonstrated strong expertise, clear communication, and excellent project management. The construction stayed on schedule, and any questions or concerns I had were addressed promptly and thoroughly. Even the company owner Duke stopped by to check my overall experience with the process. The quality of workmanship exceeded my expectations, and the final result reflects both craftsmanship and care. I am very satisfied with the outcome and truly appreciate the dedication and reliability shown throughout the project. I would confidently recommend Mandalay Pools and Spa.

We had high hopes after meeting with the sales rep, but our experience went downhill quickly afterward. Communication was poor, no proactive follow up, updates were delayed, and decisions were made without consulting us, causing further delays. They caused damage and didn’t inform us. We reached out a couple times for the matter to be addressed and they said they would send someone, but no one would show. We ultimately had to handle it ourselves. The job site was consistently messy, and nearly two months in, we still have no clear completion date. Very disappointed and would not recommend this company.

We couldn’t be happier with our decision to go with Mandalay Pools & Spas for our inground pool build! From start to finish, the team and entire experience was personable, professional, and customer-focused. When we first started looking to build a pool, we compared Mandalay with two long-established pool companies in the Tampa Bay area – one whose been in business 46 years and one whose been in business 34 years. Don’t be impressed by those numbers when you're shopping. What set Mandalay apart for us was the personal touch. From our first meeting with Derrick, we never felt like “just another customer.” He listened, answered all our questions, worked with us on several changes until we got our pool plan just right ~ and he made sure we understood the process. That same great experience carried through with Stephen and Chris - the project managers, who are knowledgeable and clearly take pride in their work. The final project on our pool and pavered deck is excellent. When we had some minor concerns along the way, they were addressed immediately. Even when we had one small concern after completion and final payment, Duke and his team handled it quickly, reassuring us that everything was solid. That responsiveness gave us real peace of mind through this project. The integrity behind Mandalay Pools is second to none! They aren’t just about building pools—they’re about doing it right. We’re thrilled with the final result and will absolutely recommend Mandalay to friends and family. It’s rare to find a company that combines quality work, excellent communication, and genuine care for their customers, but Mandalay Pools delivers all three. Thank you Duke & team for building our dream pool! — Gene & Patty Cox

I will first say, I have never given a review of a company before, but I felt this was important to share, seeing as they have 4.9 stars and I'm not sure how. The company sounded great. Had Derrick over to do measurements and discuss ideas within a week of my interest request. Before he left, he said he would send me plans a few days later, but I never heard back. I reached out twice, and the second time, he said he would send the plans upon return from his trip. That was 12 days ago. Will not be dealing with them.