Wiseman Pools

Covid helped create a "backorder" issue, however when pool Construction was begun the problems were in the last part of completion. Deck paint was incomplete and when they finally came to do it, wrong color paint was used. It is now 3 months and still waiting. Called office, as I was talking lady on phone accused me of cursing and screamed I'll send someone out and hung up. She responded like this on other occasions where I had to call about an issue.Very bad PR. I love the pool, but would not use them/reccomend them because of their "service"

Working with Wiseman Pool Company was a disappointing experience. Our pool project took two months longer than originally promised, and the process felt disorganized from start to finish. The biggest issue was the lack of communication. Frequent employee turnover made matters worse, as critical information was often lost, leading to repeated confusion and delays. Meanwhile, three different pool companies started projects in nearby areas, and all of them managed to finish in half the time. Although the pool was eventually completed, the experience was stressful. Overall, our experience with Wiseman was poor.

Our pool is beautiful. We were happy with the many workers we had throughout the 6 month installation process. When we had a few minor problems Alex would come help us. The only real problem we have is the concrete around the pool had about 8 creaks in it at completion. One is over 10 ‘ long. As time goes on more are appearing. We were told Weisman would not do anything unless a dime could fit in the crack. We have beautiful pool with an ugly pad surrounding it.

I see many great reviews for Wiseman. I wish this was one of them. Denise from the office is a big thumbs down. Awful communication! I left three voice messages and an email over four day period in regards to a warranty repair. She finally decided to contact us (after we called a salesman to relay a message to the office) and stated to my wife that she emailed me and left me two voicemails. That never happened! I cannot stand when people alter their stories to cover their own incompetence. There is no excuse for that. Our new pool was down for 10 days with an electrical issue. Water from the rain entered the electric panel and caused damage. We ended up repairing it ourselves at our own expense. The pool was starting to turn green. Thank you Denise for your amazing customer service! Feel free to respond to this short review down below. I am sure that will you will improve and speed up your communication skills now. A little late for that. Seeing that this is under warranty, I will be sure to send you the bill for the repair if you would like. Big disappointment... After this review was left: The response from Wiseman in regards to this review is not accurate. I figured as much. Lesson learned for us. Response for your scheduling of your electrician: He called me while I was at work and told me that his eta (estimated time of arrival) was 6 minutes. That is a great way to schedule. And it was NOT 5 days, it was 10! Enough of the ridiculous drama from you people. I am sick of your excuses, cover ups and lack of professionalism. You are just trying too hard to make yourselves look like you didn't do anything wrong to people who read this. I just hope that you do not do this to anyone else in the future. Good bye and good riddance!

Great company ,very professional in all aspects of working with clients and in the process of building

Not good...no one returns phone calls...looking for another pool contractor.