Sea Breeze Pools LLC

We have been trying to contact this office since 10:00 AM on 12/12/25 with no returned phone calls or emails. Yesterday, the pool technician, Terry, damaged our pool system, and since then Seabreeze Pools has gone completely silent. This lack of response after causing damage is extremely concerning. When a company breaks something and then avoids all communication, it raises serious questions about accountability, professionalism, and integrity. At this point, we are left with a broken pool system and no guidance, resolution, or acknowledgment from the company. The absence of customer service in a situation like this is unacceptable and stressful. If something goes wrong, do not expect timely communication or ownership. Based on our experience, be very cautious before trusting this company with your home or property. Sean Flanagan, I understand that you & your team was attending a funeral, and I did not expect a response from anyone during that time. That is not the issue. The issue is the repeated lack of responsiveness and transparency surrounding an incident caused by your service technician. The technician damaged our pool equipment and failed to disclose it in the weekly service report. Additionally, your office did not proactively contact us on Thursday when this occurred. That omission feels deceptive and unacceptable. We have been loyal customers for over two years and have referred others to your company. Unfortunately, this situation reflects a significant lapse in integrity. If we did not have cameras, we would not have known what happened. This is especially concerning given that during our very first month of service, another technician damaged our filter. Despite that, we extended grace and continued doing business with your company. Today, when we discovered that our pool equipment was damaged and the pool was not functioning, we reviewed our cameras and clearly saw your technician causing the damage. While he did eventually call later today to admit fault and apologize, we were told he could not fix the issue without approval and that the repair would be delayed until Monday. As a professional pool company, I fully expected this to be addressed immediately. Instead, your company once again failed in responsiveness and chose to delay correcting a problem caused by your own technician. This is deeply disappointing and does not align with the level of service or accountability we expect.

UPDATE TO THE BELOW The owner called me back to explain it was not fair to rate so low, when I had not actually had any service yet. (He makes a good point) He also said that he did not say he could not give me service but then went on to confirm that the person that would be assigned to my route would be too busy. So still confused, but he does have a good point that a 1 is too low for a review where I have not had any service yet. I was just upset and over reacted, because I am so tired of getting this kind of response, it's like nobody wants my business anymore. So I am changing my review to a 2, a 3 would be too high, because it would look like the business is concerned about getting my business and making my pool better, and that is absolutely not the case. =========== This company had me dizzy! I called for an estimate just now, but the rep said he was not sure they have the bandwidth to fit me on their schedule for regular service (he said they are pretty busy), but he then went on to say that they would be happy to come out and give me an estimate though for regular service. I had to actually explain why that would be a waste of my time. So strange. This world is going crazy!!