Dixie Pools And Spas, Inc

July 30 2024 - I just worked with Chris at Dixie Pools on a minor follow up post pool construction at ur new home last summer. Chris was so fantastic to work with - she listened and cared and immediately remedied the minor situation we had. Dixie is an extremely well run Company, from Marty, to Brendan, and Chris - they are truly second to none. If you are looking for a great design, top quality, and world class customer service, then Dixie Pools is right for you. ++++++++++++++++++++++++++++++++++++++++++++++++ Dixie Pools designed and built the pool for our new home with Element Homes in 2023. They are SO customer focused and worked with us to build the pool of our dreams. And the follow up from Brendan, Marty, Chris, and EVERYONE HAS BEEN PHENOMINAL. They routinely check back with us to ensure we are happy. Dixie Pools goes way beyond our expectations, and we highly recommend them. Brian S. Dreibelbis

The entire experience working with Dixie has been horrible. The pool construction quality was terrible and it isn't finished after 5 years. They blame the subcontractors instead of taking responsibility for the issues. Almost every step of the project hasld to be redone, parts multiple times. The pool shell was not constructed with the required thickness, was shot in the rain, and the parts that were collapsing were "fixed" using regular concrete instead of being shot properly. The original site manager was signing off work without even coming to the house, so I would get bills for work that wasn't even installed yet. The new manager wasn't any more competent. This company has gone downhill since Marty bought it and my pool plaster issues remain unaddressed.

Dixie Pools and Spas was the preferred pool contractor recommended by our new construction home builder. Brenden made the design phase very satisfying, demonstrating patience and creativity by producing numerous iterations in Pool Studio for us to review and ultimately approve. The construction phase was completed ahead of the house completion, with only the usual minor corrections needed. The final product matched our design expectations perfectly. The post-build service phase was expertly managed by Brandon, who was professional, knowledgeable, and true to his word. While we haven’t yet had the pool long enough to comment on their warranty service or the long-term durability, our experience so far has been very positive.

Built a pool with this company in 2020. Brand new home and pool. Pool started leaking last year, had leak tests performed twice at $400 a pop. A month ago the leaking became more severe as i had to refill the pool every four days. Long story short, and $3000 later: my pools main drains, as well as the drain to the jacuzzi were not installed correctly. Also there is a hole in the plaster work in the jacuzzi. Not only that but the heater and pool equipment had significant leaks. This pool isnt even five years old. And dixie pools would not help me. They said i was out of the one year warranty. Lasty the concrete deck they installed has cracked at several points because they did not score the concrete. And the drainage of rain water pools in one corner so now we have mold growing on the left side. I do not recommend this company to anyone. They did a poor job, arent reachable and when they are they arent helpful

Buying a pool is pretty easy, but the 11-month process of having it built is challenging. I admit there were times that was challenging and frustrating and I think it would be the same with any pool builder however Dixie Pools came through. Our pool looks great and feels great. They did what they said they would do and completed the pool in less than a year which was the goal. Brenden was our sales rep, and he was very professional and though it has been over a year since our pool was completed, he checked in on us and even sent a crew to do a paver repair at no charge. This is a company that has been around a long time and will stick around a long time to ensure your pool is completed on time and you are completely satisfied. Thank you, Brenden and Dixie Pools.

This company is horrible stay away!! I am warning you… my neighbors has been trying to get their pool completed for approximately 3 months… no one has come back in the Providence community in Davenport to clean up or complete the work. They are rude, nasty and disrespectful to my neighbors. They distorted my lawn in the process( see photos) they leave dirty masks and trucks were placed on the grass instead of the street when asked not to do so… they mimicry my neighbors and messed up their sidewalk and to date the work Is not completed. Very unprofessional. I will not call them for my pool installation., Don’t do it!!