Blue Dream Pools

Our communication and pool building process with Blue Dream Pools, began in June 2022. In this time frame, this company has dropped from 5 star service briefly, down to 2 star service. Right off the bat, we weren't too fond of our pool designer for a few reasons, one being that she offered some initial renderings that made zero sense. She went on to say that we had asked for certain placements/features which was completely untrue. We asked to switch to a different designer but we were told that wasn't possible. After we had signed the contract there were several addendums (more $$$) that had to be made to bring our (already agreed upon) vision to life that were only communicated with us at the eleventh hour. eg. We had to extend the pavers and enclosure about 3-4 ft in order to place the door where we wanted it. I would rate their communication at about 2/10 as of right now. I have questions/emails that have gone unanswered for months (some dating back to  March) regarding the pool build.  I constantly send follow up emails literally stating I'm looking for a response, only to be met with crickets. We were assured that all our pool would be completed by 4/19/23 which is also when our last payment was due. The pool is currently useable, but there are still many small details that need to be completed or redone as they were not done properly the first time.  Eg: our umbrella sleeve and bubbler are completely misaligned, our skimmer has sunken in and if you step on it you essentially fall into the pool because the pavers were not cut in the proper shape, there's a hole in the outside structure wall, the grading was not done evenly and now we are having issues with turf/sod companies, etc. We were using Blue Dream for our weekly pool maintenance. They did not provide a weekly maintenance report of any kind, and they came on different day each week. Our chemicals were not being balanced properly as evidence by the monthly water tests I was having done. We eventually cancelled the maintenance through them. Pros:- The pool itself looks great - The initial powerpoint was great and very informative. - Communication at the beginning was easy - The build went quite quickly and smoothly until the last 5%. Cons: (These are all things I have already made the company aware of)- The pool equipment was not placed where we agreed for it to be placed during our design consultation. - Communication with Blue Dream now is absolutely awful - The heater vent was placed facing into the house so each time we heat the pool you can smell gas. - Tons of their contractors smoked cigarettes and left garbage on our property. - Our garbage/recycling bins were blocked in for about a month (yuck) by the pavers that were dropped off blocking our yard's entrance/exit. - Our irrigation system (outside of the pool build area) was broken by contractors twice - The fence/gate was not replaced properly and still has issues closing if not perfectly lined up - Pool start-up instructions were not sent to us until almost two weeks after the water was (incorrectly) filled in the pool. The pool was not brushed at all during that time, which according to the instructions is extremely important starting on day one. Overall, these issues would be much easier to overlook if the company would just respond to emails and keep us in the loop of what to expect moving forward. We are now at 5 months past the promised completion date. I've yet to get a response on several questions regarding the completion of the pool as well as things they have broken off our home that need to be replaced.

Blue Dream did a poor job with communication, coordination and management of our pool. Our construction supervisor was rarely on site which lead to many problems. The project may have been completed on time had there not been a 2 month period where only one step(waterline tile) was completed. Our pool deck had to be done 3 times and rather than expediting the situation it appeared that Blue Dream was purposely dragging there feet to prolong the construction. I suggest finding some other pool builder where you might have better luck then we did.