Thompson Pools & Spas

We decided early in 2022 to take the leap and purchase a pool. Once the decision was made I began the arduous task of researching pool builders and getting estimates. After about 2 months we finally settled on Thompson Pools & Spas and the main reason was because of their A+ rating with the Better Business Bureau. I can wholeheartedly say now that I am extremely satisfied and thrilled with my decision. From the day I walked into the office and signed the purchase agreement. I was not disappointed. The price I was quoted that day is exactly what I paid, not a penny more. With that said, mid-construction I did decide to add a footer for the future installation of a screen enclosure, and this additional expense was at my request. I'm glad I had it done, because I won't have to bother with it when I decide to add the screen enclosure at a future date. Construction delays are par for the course, any major construction project is going to have it's share of delays or issues, and pools are famous for taking long periods of time to complete. I know people who waited for well over a year for their projects to be completed and that was before the pandemic. I made the purchase and initial payment in February of 2022. Work began at the end of April and was completed in November. That's a decent turn-around time if you ask me. From start to finish all of the workers and crews that contributed were extremely knowledgeable in their given trade. Yes, they are contracted through Thompson to do the work, but they are all very professional. From the shooting of the gunite, installation of the coping tile, water-line tile, plumbing, equipment and electrical, along with the pool deck, everything went smoothly. The only exception was some missing decorative tiles that were supposed to be installed beneath the water line tile and on the steps during the stucco of the pool interior. I was a little disappointed, but to my satisfaction Thompson promptly offered a credit for the cost of the tile. From start to finish, construction took 3 1\2 months total. It would have been done sooner if it were not for a delay in getting the pavers for the pool deck, but this was not the fault of Thompson. Supply chain issues caused by the pandemic were the culprit. However, once materials were on-site, work proceeded very quickly. Once everything was completed I noticed a leak. The water level would drop around 1-inch per day and I knew it was excessive and not due to evaporation. I contacted Taite right away. It took a few weeks and some trial and error to resolve, but after several attempts to find the leak and make repairs, my new pool is finally leak free. I have to thank Taite's diligence in keeping me informed and staying on top of things. His communication is top notch and very well appreciated. Taite probably deserves a raise ;-) Hank, Taite, Jim, Parker, Jordan and the rest of the Thompson crew were friendly, professional, and diligent in their efforts to complete my project in a timely manner and to my complete satisfaction. If given the chance, I would make the same decision again without hesitation. If you are thinking about having a pool / spa installed, you can't go wrong with Thompson Pools and Spas. I recommend them very highly. The photos I am including are before construction and immediately after pool start-up, before sod installation.

Thompson Pools and Spas exemplified by the quality of work and execution of the project makes them the number one pool builder in Central Florida. Overall, our pool construction could not have gone any smoother, and we could not be happier. We highly recommend Thompson Pools and Spas to anyone contemplating adding a pool to their home. There is a reason they are such a successful pool company. After meeting with several pool builders, we built a pool with Thompson Pools and Spas. We were pleased with their prices, professionalism, and family-like atmosphere. The 100% deciding factor was that Jim Echo completely captured our vision in the design and exceeded expectations. Jim created a beautiful pool within our budget, including our must-have features without excessive add-ons. He was very professional and helpful during the design process. We met with him numerous times before signing, including in the evenings and on weekends to accommodate our work schedule. He did not pressure us and designed a beautiful pool for us. Their office is very organized and efficient, is is a well-oiled machine. Jim remained accessible throughout the process. Once we entered the construction phase, we were most impressed with our project manager, Taite, and the rest of the construction staff. We received daily updates from Taite, and frequent updates/calendar/emails from the office. He was also very responsive and returned calls the day of our inquiry. The request was addressed immediately. We coined the phrase, "Taite is great!" Taite did an excellent job keeping us well-informed about the entire process and answered questions we had in great detail. We were first-time pool purchasers, Tate was extremely patient and thorough. You can tell that he cares deeply about his job, and it showed in the quality of our pool and timeliness of the project. Our project was completed in a timely manner - ahead of projection, with the dig taking place soon after the permit was issued. The workers were courteous and clean they always cleaned up when they finished working for the day. Our neighbors even complimented us on how clean and neat the process was compared to other builds in the area. To top our fabulous experience off, we had the pleasure of meeting Hank on our project. Hank, the owner of Thompson Pools and Spas came out twice to meet us and check on the job. Wow! We didn't build a big, expensive, extravagant pool, but the owner took time out of his busy schedule to check on our project. He was attentive and sincere. It made us feel even more confident in our project. When the pool was filled, we were happy with SPI, who balanced the water and chemicals while getting the pool ready to swim. The SPI team is friendly and always willing to answer questions and spend time explaining the details of maintaining a pool. Just when we thought we were coming to the end of our Thompson Pool and Spas experience … we were introduced to Parker. Parker has a wealth of knowledge and a professional can-do attitude. He spends his time efficiently and is the "MacGyver" of the team. Thank you, Thompson Pools and Spas . If you are looking for a great company to build a background oasis - call Thompson Pools and Spas.

Thompson Pools is, hands-down, the best pool company out there. Here's my story: I was very nervous about putting in a pool based on all the horror stories from family, friends and neighbors. Plus our backyard is on a steep hill thus a difficult build. Some pool companies said it was impossible. We interviewed 5 or so companies and Jim was the only person who was confident they could build on this lakefront hill. He was also the only sales person to actually listen to what we wanted. His initial design was exactly what we asked for. Then his ideas and recommendations took this pool to another level. Once construction started I was holding my breath waiting for the trouble to start. It never did. The entire process was very smooth and stress free. Taite was always available and ready to take action on any questions or concerns we had along the way. To my surprise the pool was completed within a few weeks of the original schedule shown on the calendar. Every employee we encountered was knowledgeable and cares about what they are doing. They collectively want you to have a good experience and to love your pool. They have continued to follow up after the pool was completed to ensure we're happy. When we told them we were having our first pool party, they told us to send a message if anything went wrong and they would be on call for us. In no way is this a "take your money and run" company. They clearly care about their reputation and they truly want you to be 100% happy with your pool.

From the very first consultation with Jim, all the way through the construction process with Taite and the entire Thompson Pools & Spas team, our experience has been nothing short of exceptional. Their professionalism, craftsmanship, and most importantly their outstanding communication made our pool build an enjoyable, stress-free journey. Thompson didn’t just build us a pool, they helped us bring a dream to life. We wanted a backyard oasis where our children, our family, and our friends could gather, relax, and create lasting memories. They delivered exactly that and more. Our backyard has become a place where we can escape, unwind, and enjoy some of life’s best moments together. We’ve recently worked with a number of contractors for various home repairs and remodels, and Thompson Pools & Spas stands out as one of the absolute best. Their customer service consistently exceeded our expectations, and their commitment to quality was evident every step of the way. We’re so pleased with our experience that we’ve already recommended Thompson to several friends for their future pool builds and we would gladly recommend them to countless others. We are truly grateful for the beautiful space they helped create and for the memories our family will enjoy for years to come. Thank you, Thompson Pools & Spas, for helping us turn our home into something extraordinary.