Dixie Pools And Spas, Inc

The first 9 - 10 years were good so 2 stars. After that it has been difficult. I had Dixie Pools install our pool shortly after construction of the house was completed, before any neighbors were built besides us. This gave easy access to ensure pool was built correctly. The first 9 years the pool was great. Then it started to settle and this caused stress on pool tile water line, I contacted Dixie Pools regarding the issue and the first time they were quick to respond and repaired the tile, re-caulked and grouted the waterline area of the pool, they also replaced the Pool LED light as the original one had failed. Every 2 years now the cracks in the waterline reappear. I contacted a structural engineer and they said that due to there being multiple pours to build up the side when it was installed that the bound between materials is not lasting and either the pool should be replaced or that continuous repair by re-caulking and re-grouting will be needed. Dixie agreed at the time to continuously re-caulk and re-grout as need, rather the replace the pool under the life time pool shell warranty that they provided at time of build. They said it was their choice as to resolve. The last time, it took possible law suit to get them to do the work. This time, it has been over 3 months and they still have not completed the re-caulking or re-grouting. They have said a van is in the shop for repair, however they have also said it is a simple repair and not special equipment is needed, so I offered to pick up the crew and bring them over to repair if they do not want to drive their own cars. This is now impacting my ability to sell the house, so I may have to resort to finding another pool company to complete the work, however Dixie says if other work on the pool then they will not be able to warranty the work, so my life time warranty will be null and void. I would recommend careful consideration and reading reviews before having a pool built by Dixie Pools.

First I would like to say that our general contractor (Angela, no longer works there due to horrible working conditions)and the individuals who did the work were excellent. My issue is with the owner of the company, Randy. It took almost 2 full years for our outdoor kitchen and expansion of our lanai to be completed. The project went into contract in March of 2021 and was completed in January of 2023. Marty was/is disrespectful when dealing with him directly and is extremely dishonest. He repeatedly told us people would be coming to work on our project and no one every came. He blamed this on people’s mothers being sick/dying. We heard this excuse at least four times. Finally after not hearing from him for 5 months, after he said he would have someone over to complete our punch list items, someone finally came, they were unannounced and we weren’t home. Shockingly we have been receiving weekly phone calls and e-mails looking for final payment since November( again before the project was finished). Of course these calls have come from an office employee not the owner ,Marty. I have never written a complain review before today but I felt compelled to write one today due to this company’s unprofessional behavior. I recommend if you are looking for work to be done in a timely manner and you want to be treated respectfully, you stay away from Dixie pools.