What each platform says, and whether they agree.
Below the Florida average of 4.52, across 346 pool builders.
The platforms disagree by 3.0 stars — worth reading both sides below.
Themes raised by more than one reviewer, in their own words.
No complaint theme was raised by more than one reviewer.
Where the work actually is, not just the office.
the bigger the dot, the more of their attention green is home shaded counties are where those towns sit
Three independent records, and whether they're still active.
Last sign of life August 2026, from a change to their website.
Straight from the state register.
The best and the worst from each platform. Both, always.
Choosing Miami Custom Pool Company to update our pool was one of the best construction decisions that we have made. When we them as our pool contractor, it was based on extensive research, but the real proof was in the job. I am happy to say that the completed project is even better than our expectations, and we delight in the constant compliments of our friends. When we first met with monica she impressed us with her knowledge, ability, creativity and positive attitude. Throughout the job it was apparent that she was proud of the companies work as they always found solutions to possible problems and made suggestions that resulted in a beautiful outcome. For example, we had decided that we wanted a sun shelf at one end of our pool that would necessitate we relocate the spa to the other end, they suggested instead a beach entry, in which the tumbled marble would flow into the pool at a gentle incline, giving the impression of a beach. This idea gave us the use of an area for sunning but resulted in a much more spectacular outcome. They gave us other options for the spa, including a corner spa with a slightly elevated edge that allowed water to fall over the softly rounded edge into the pool. Knowing that this design called for glass tile, she helped us to select a lovely tile from the many choices that he presented. The sparkling glass tile was exactly the right choice to highlight the pool's lovely contrasting lines. Miami Custom Pools treated our job as though they were doing it for their own home. Although any construction project can be trying at times, their positive approach reminded us that we were going to enjoy the final result for many years. We love the outcome, never tire of the compliments and highly recommend Miami Custom Pools Company. Mayra Padron and Family Pinecrest, Florida
We contracted Miami custom pools and spas almost 2 years ago to build our spa and BBQ. We paid them about $27,000 since 4/2011, they were suppose to finish the project in 4-6 weeks. Now they just disappeared without notice, disconnected their phone numbers, website is down and their office is close. A complaint was already filed with the Florida department of Business and Professional Regulation.
We recently had our pool remodeled by Miami Custom Pools and just want to take a moment to comment on our overall satisfaction with the results. We can't say enough good things about Miami Custom throughout this entire process. Their professionalism and genuine interest in making sure we are satisfied customers speaks columns for the approach your company takes with its customers. They were in constant contact with us from day 1 to even now, several weeks after the project was completed, to make sure we were comfortable, informed and completely satisfied. Whenever we needed assistance, they were there, whether it be returning phone calls, or on occasion at our house. We received many quotes from builders in the area and to be honest, we went with Miami Custom primarily because of our trust in Lisett. The quality of the work performed by your contractors was outstanding. We loved the final product we walked away with. For the most part the coordination of the various processes was well managed and although there were some scheduling "hiccups" this could primarily be attributed to difficulties with the landscaping process that was going on simultaneously. The start-up construction manager Jorge, that assisted us in understanding the pool equipment and maintenance, was again, excellent. He was knowledgeable, thorough and patient as we were going to be working with a system with which we had no previous experience. He made it clear that if we ever had questions or problems in the future, to simply give him a call. Again, we were totally satisfied in this regard. We would certainly offer our recommendations for Miami Custom Pools and have given them approval to use us as a selling tool for future business. Thank you again! Quinonez Family Homestead, Florida
Close to a year. The pool is not even close to finish. Yard is a mess... The company does not answer phone calls. Have to call from multiple numbers to try to get someone on the phone.. Even sub contractors have told me what a disaster the company is. Going to file with the Better Business Bureau...Get another company not this one......
We have been meaning to write this letter all summer to thank you for the exceptional pool you built for our family. Our kids are having a fantastic summer swimming in their new backyard. When we look out our windows or step into the back yard, we are still amazed how wonderfully the pool fits into the landscape just as you promised. We love it! From the moment we started talking to pool companies yours stood out. Initially, we had another company come out. We were not impressed. He was very vague and seemed somewhat disinterested in helping us. On the contrary, your company showed up and was very personable and ready to help design our dream pool. Marie walked around our yard to get a feel for the space and considered all our wants and needs. She designed a unique, one of a kind pool ! The design complimented and helped unify the entire backyard space. You did an incredible job. Everyone in the Miami Custom family has been a joy to work with. They always made us feel special, especially Jorge. When it was time to pick out our accessories for the pool Jorge wal also extremely knowledgeable and helpful. He did not pressure us and we choose what we wanted. We really found that refreshing and it made the whole experience very enjoyable. Jorge always made sure everything was on schedule so that the pool would be completed in a timely manner even though it has and continues to be a very rainy season. It is evident how much your company cares about their customers and how much they enjoy doing what they do. Thanks again for being so accommodating and receptive to our needs. The Benitez Family
We contracted Miami Custom Pools and Spas to build our swimming pool here in Miami Shores. We paid them $2800.00 on October 20, 2011. They were supposed to begin with 6-8 weeks. We never heard back from Miami Custom Pools and Spas until late January, 2012. We had been trying to reach them since December, 2011, to no avail. We have filed a complaint with The Florida Department of Professional/Business Regulation in Tallahassee. We have also learned that there are civil lawsuits against this company. We have also hired our own attorney to recover the $2800.00 we gave them. My name was also forged to multiple documents with the Miami Shores Village Hall Building Department, in order for Miami Custom Pools and Spas to obtain permits for construction. Our case is ongoing against Miami Custom Pools and Spas, Lesette Figueroa, Cathleen Ciuba, et al. We filed suit against Miami Custom Pools and Spas in Miami Dade County District Court on February 22, 2012. Feel free to contact me with any questions. Raynard Richards 305-335-4848
Read off their own website.
Claims on their site we could check against a record.
Their site carries 5 award badges published on the site. We have not written to the awarding publications, so this rests on their own published record.
Miami Nice Pools & Outdoors: two platforms three points apart, and how to read a record that disagrees with itself. FloridaPoolz.
Miami Nice Pools & Outdoors works out of Miami, holding Florida pool contractor license CPC1459847, current since March 2022. Their domain dates to late 2023 and their completed projects page was updated in August 2026. They hold published awards, which unlike most marketing claims can actually be checked.
New pool construction, renovation, servicing, spas, water features and outdoor living work. They publish pages for Southwest Ranches, Bay Harbor Islands and Pompano Beach, which are close variants of one another rather than separately written — read them as travel range across Miami-Dade and Broward, and confirm your own address.
4.4 from twelve Google reviews and 1.4 from five on Yelp, against a Florida pool builder average of 4.52. Neither sample is large, and the three-point gap between the two platforms is the widest on this directory — that gap is the story here, not the averages. Ten customers praised professionalism independently and three the build quality, which is strong for a record this size. Seventeen accounts in total is too few to settle the question either way.
Read both platforms in full before deciding anything, because a 4.4 and a 1.4 describing the same company cannot both be the whole picture, and the reason for the divergence is the single most useful thing you could learn about them. No complaint theme reached two customers, so there is no named fault to ask about — which makes the individual accounts the only way in. Then ask how many pools they finished in the last year and for two addresses you can look at.
Starts with Miami Nice Pools & Outdoors LLC — Miami, Miami-Dade County. My project is somewhere else
14 photographs on record.
Photographs of Miami Nice Pools & Outdoors LLC’s work, from their own website. They remain theirs.
Answered from this record — not by the business.
Yes. Florida pool contractor license CPC1459847 has been current since March 2022 and is current on the state register.
4.4 on Google from twelve reviews and 1.4 on Yelp from five — the widest gap on this directory. Both samples are small, and the reason for the divergence is worth finding out by reading both in full.
Professionalism, raised independently by ten customers, and build quality by three. That is strong agreement for a record this size.
They publish pages for Southwest Ranches, Bay Harbor Islands and Pompano Beach. Those pages are templated, so confirm your own address directly.
They publish awards that are specific enough to check. Ask which ones and how recent.
Verify anywhere.
Record last refreshed September 2, 2026. Compiled from public records and their own website.
| Fact | Source |
|---|---|
| The written profile | written for this record |
| Domain registration | the domain registry |
| Email address | their own website |
| Questions and answers | written for this record |
| First archived website | the Wayback Machine |
| Photographs | their own website |
| Geo | census-rooftop |
| Where they work | our analysis |
| Google rating | |
| License record | the Florida DBPR license record |
| Logo | their own website |
| Phone number | their own website |
| Summary | written for this record |
| Social profiles | their own website |
| Yelp rating | Yelp |
Nearest first — the same town where we can, then the same county.
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